Specialty Mobile Systems  | |
| Location: | 4304 Cox Smith Rd
Mason, OH 45040 |
| Phone Number: | (800)789-5250 |
| Secondary Phone Number: | (800)577-3708 |
| Website: | http://www.autotransportspecialty.com/ |
| Email: | service@autotransportspecialty.com |
| Time On Site: | 8 Year(s), 6 Month(s). Since 8/28/2003 2:56:00 PM | | FMCSA Licensing: | MC-461234 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | | | | MC-477612 | Authority | Status | | Common Carrier | Active | | Contract Carrier | None | | Broker | None | | |
 View government license and insurance information. | Company Type:
(Interstate) | Broker / Carrier
** This information is generated by the FMCSA Information ** | | | | SMS is a family-owned and operated business located in Mason, Ohio. SMS treats their employees with admiration and respect, along with quality interoffice customer service. The motto at SMS is "We Do The Right Thing" - right for everyone involved: Customer, Carriers, Vendors, and Employees. SMS courteously and efficiently teams with all stakeholders to ensure that the vehicle transport process goes smoothly.
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Have your own experience with Specialty Mobile Systems to share? Click Here to add a review. Overall Rating (Last Two Years*): 
97 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Specialty Mobile Systems reports that they have an average of 1700 customers per year. Currently, this site has 9 reviews posted by individual customers for the past 365 days. So approximately 0.53% of Specialty Mobile Systems customers have posted a review.
This means that 99.47% percent of their customer’s opinions are not represented on this site. |
| good transport | | Dee was very pleasant and professional on the phone. Pickup was a day earlier than promised, which was good, but driver only had my info on destination side, and not the contact name and number at the origin site. He tried to call when he arrived clo... [ More ] |
|   | Dave Torti | | 1/12/2012 5:56:00 PM |
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| **Rocket Sled! AMAZING customer service! | | My original trucking company failed me miserably and put me in a bad crunch. Autobahn along with Specialty Mobile Carriers came to my rescue. I HAD to have my car before I left on vacation. Thanksgiving day, Autobahn answered the phone. Unbelievable!... [ More ] |
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| car transport | | We have never used a service such as this, so we were uninformed about the process. Specialty Mobile was VERY informative and helpful. We felt very comfortable using them to ship our daughters car from Ohio to California. The price was reasonable f... [ More ] |
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| The Best | | This company is first class, and Chris Zimmerman is great. Professional, patient, courteous, very knowledgebale and super careful, with very nice equipment. He knows as much about cars as he does about transporting them, a plus. I would trust any ... [ More ] |
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| Good & honest service | | My car was picked up exactly on time and delivered on time. The only issue is that I requested a top load and drop off after 5pm. The car showed up on the bottom of the carrier and my parents were given the option of drop off at midnight or 6am. I... [ More ] |
| | | Nikki | | 5/31/2011 9:56:00 AM |
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| Good job! | | The team at Specialty Mobile Systems were helpful and delivered on the terms of the contract. I was impressed that they arranged my transport so quickly. The transporters were in contact with us several times as my car was being transported across ... [ More ] |
| | | Brian | | 4/29/2011 8:16:00 PM |
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| 1968 Cadillac DeVille Convertible move | | I called March 11 and requested a pickup sometime during the week of March 14. It was very important for me to have this rush service. The pickup time was promised on March 17 with delivery on March 18. It was important that I knew the exact day i... [ More ] |
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| Excellent service | | This company went above and beyond with communication!! We got our SUV delivered on time with no problems. The people working for this company are so nice!! Thanks so much for all your help, my family has used this company twice already and both t... [ More ] |
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| Another great job !! | | Ho hum! Another excellent delivery. This is the 9th straight time I have used Specialty Mobile Systems to transport my auto to and from Michigan to Arizona. Although I left Michigan before pickup day, my neighbor who belivered the car for transport w... [ More ] |
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| Past hauling practices | | I have used this carrier at least 4 times and each time I am totally satisfied. I had purchased a vehicle up north at the time of a heavy snow storm. They went out of there way to bring this vehicle to me. They inspect what ever it is you purchase pr... [ More ] |
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| Specialty Mobile Recommended | | Amy at Speciality Mobile was great. Very responsive. Gave a quote immediately and stuck with it; found a driver quickly; the driver did a good job. My request that a deposit not be charged to my credit card until my vehicle was picked up was honor... [ More ] |
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| Best vehicle transport company! | | This is the second time I used Specialty Mobile to transport my car. The first time I used them I moved from California to Florida. The carrier picked up my car promptly on the date chosen, and delivery in Florida was right down to the minute! Moving... [ More ] |
| | | Laura | | 10/3/2010 8:56:00 PM |
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| Specialty Mobile Systems | | This was our first time to use an auto transport company to move our college bound student's car from MI to CA. Although there was much anxiety initially, Specialty Mobile Systems quickly eased our concerns by handling the whole process efficiently.... [ More ] |
| | | Al A. | | 9/26/2010 9:11:00 AM |
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| Specialty Mobile Systems | | I recently moved from CT to CA and had my car shipped across the country by Specialty Mobile. I scheduled my appt online and received a prompt phone call from a CSR who was fantastic. She was knowledgeable and super sweet. She allowed me to pick the ... [ More ] |
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| NJ to AZ | | The pickup was later than what was published but that didn't matter it was the delivery that was important. The car was delivered the first day of the two days that were given. It was just as picked up so that is all that I can ask. I will tell ot... [ More ] |
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| Specialty Mobile | | My wife and I shipped our two cars about as far as you can go in the US and everything was looking great on the other side. Communication was excellent and pickup and delivery were exactly on time. Would do business with again. Thanks. [ View ] |
| | | Joseph Seiders | | 9/9/2010 3:04:00 PM |
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| Specialty Mobile Systems | | This was our first time transporting a car across the country. Specialty Mobile was highly recommended to us by a friend who had used them a number of times. Our experience was nothing but positive. Very personable service and attention to detail. Al... [ More ] |
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| Shipping car to new location | | Very easy to work with and met all of their committments in a timely fashion.
I had not previosuly used this service but plan to do in the future. [ View ] |
| | | Barney | | 9/9/2010 1:07:00 PM |
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| Great Service | | Specialty Mobile did a great job for the move. They subcontracted another carrier (Duanes Road Runners) and the car got there the next day. I would highly recommend to anyone [ View ] |
| | | Salman | | 8/29/2010 11:57:00 AM |
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| $3100 damage still unpaid! | | My beautiful LandCruiser arrived in Wyoming with the tailgate smashed in (among other damage).
How many calls should it take to the Specialty Mobile Systems office to try to rectify this? Daily calls for 3 months, and still no insurance payment - ... [ More ] |
| | | Carla | | 8/27/2010 10:17:00 AM |
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| Love these companies! | | Specialty Mobile, the broker, and Moore Transport, the truck company, were both wonderful to work with. I have never shipped a vehicle before, but with my husband's military PCS taking us all the way across the US, I really did not want to travel wi... [ More ] |
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| Excellent Experience | | This is the second time that I have used this company to transfer a car and it has also been used by several coworkers all of which have had a positive experience. Would highly recommend them. [ View ] |
| | | G. Interiano | | 8/23/2010 7:47:00 PM |
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| Excellent! | | I had a terrible experience with the company who handled my apartment move (America's Moving Service), but the best thing about them was that they recommended Specialty Mobile. They were friendly, prompt, and were in frequent contact with me about m... [ More ] |
| | | David Resha | | 8/23/2010 6:39:00 PM |
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| bad experience | | This company was recommended by America's moving services when I moved from Texas to Washington. I gave a month notice and detail of my date. My oringial pick up date (window)and delivery date was about 10 apart. I was told that it can be done when... [ More ] |
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| Car got damaged | | My new car showed up with scratches all over it, but the company was very quick to respond and fix the problem.. Needs new paint on the hood, roof and back spoiler.. Got an estimate from the dealer and the company that did the transporting is payin... [ More ] |
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| Highly recommend | | We were most pleased in how quickly we received our car and there was no damage to the car. The customer service was easy to reach and very accommodating to our changing dates. I would use this company again. [ View ] |
| | | Joel Ullmann | | 8/16/2010 2:28:00 PM |
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| Specialty Mobiles | | My experience with Specialty Mobile was fine. I was nervous about handing my car over to strangers to transport it across the country but the folks at Specialty Mobile made the process easy and I had no problems at all dropping off and receiving my c... [ More ] |
| | | Thad Ferguson | | 8/14/2010 9:16:00 AM |
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| Overall Satisfaction level/ Continuous improvement | | Specialy Mobiles quoted price was not the lowest, but was firm and below the average. I picked SpecialtyMobile based on theie BBB affiliation and Rating, as well as being below the average price.
The quoted price was firm and did not try to increas... [ More ] |
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| Specialty Mobile fills the bill | | Recently, we needed to contract with a vehicle transport company to have a car relocated from Troy, Ohio to Jacksonville, NC. I searched transportreviews.com website for companies that were close to Troy, and I ended up contacting Specialty Mobile f... [ More ] |
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| White Honda CIvic | | I was very please with the service at Specialty Mobile. I will recommend Specialty to anyone who needs there service. They are efficient and reliable. There pricing was in reasons and there timing was great. [ View ] |
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| Cleveland to Nevada | | I needed to transport a car from Cleveland to Northern Nevada. There was a small window of time for pickup of the vehicle. I called Specialty Mobile after my own digging into the BBB and viewing other reviews online. Their quote was somewhere i... [ More ] |
| | | Cynthia_N | | 8/3/2010 5:51:00 PM |
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| Specialty Mobile | | This company was a pleasure to deal with from start to finish. They reserved me a quick moving time on short notice and pickup and drop off were on time and professional. The driver was very friendly, professional and helpful as well. Highly recom... [ More ] |
| | | Jeffrey J. Tabor | | 8/3/2010 3:38:00 PM |
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| Auto Transport Process | | The Specialty Mobile staff and the Happy Valley Transporter provided exceptional service to me. The staff, specifically, Amy Matthews was knowledgeable, personable and accommodating. I had to change miy pickup date because my flight reservation neces... [ More ] |
| | | J. Cummings | | 8/3/2010 1:58:00 PM |
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| Specialty Mobile Auto Transport | | Specialty Mobile Services were excellent. The administrative team was helpful and the driver was very professional and timely. My only complaint would be that I wanted to pay the entire amount by credit card, which for some reason, was not allowed.... [ More ] |
| | | Nita Umashankar | | 8/3/2010 1:39:00 PM |
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| Specialty Mobile/A Unique Transport Review | | I came to this site in search of a company to ship my car back to FLA from CA b/c my first experience was so awful. I read reviews for a number of companies, but Specialty Mobile was the only one w/o bad experiences. So I made them my first - and onl... [ More ] |
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| Car Transport | | I was very pleased with the level of professionalism of this company and would use them again. The pricing was very fair and my car arrived in great condition. And the best part was that it arrived on time. [ View ] |
| | | Robin G. | | 7/28/2010 7:56:00 PM |
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| Simple, reliable, reasonable price | | This is the first time we have had exprience with having a vehicle moved across the country. The process was much simpler than we anticipated. We priced the job with about 6 companies and chose Specialty Mobile Systems because their price was reaso... [ More ] |
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| Cincy to San Diego | | I talked to several brokers and decided upon Specialty Mobile based on reviews and gut feeling after contact Amy and Don. The price was a bit higher but it got the car picked up within 2 days of the call and it was actually delivered one day early. ... [ More ] |
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| On time with early delivery | | The transport of the vehicle was so efficient that the carrier arrived at the destination before we were able to arrive and sign for delivery. They stored our vehicle on the carrier for an additional day at no charge, and delivered it to our new hom... [ More ] |
| | | Calcutt | | 7/22/2010 2:12:00 PM |
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| Cross Country Move | | We moved our two cars from Iowa to Washington State.
We had a good experience with Specialty Mobile. Customer service was courteous and attentive. Our initial carrier declined to undertake our move after finding out that we would not be availabl... [ More ] |
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| Specialty Mobile Systems | | We recently moved an Acura Integra from Pullman, WA to Tampa, Fl. We started the process with great trepidation and spoke with a number of companies, most of whom did not allay our concerns, until we spoke with Amy at Specialty Mobile Systems. She... [ More ] |
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| IL to AL | | I would like to thank Specialty Mobile for the exceptional service. I had no trouble at all with my car transport. They kept me informed all the time,which helped me a lot in planning my moving. Specialty Mobile were punctual, professional and friend... [ More ] |
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| No problems | | Things went pretty smoothly with the broker (specialty mobile systems) and the actual truckers (diesel auto express).
The guys at specialty seemed honest, reliable, and professional.
The guys at diesel seemed honest and reliable, but their sch... [ More ] |
| | | Steven Gortler | | 7/12/2010 5:28:00 PM |
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| Specialty Mobile System Review | | Dee responded to my application promptly and was very personable. Amy was my next point of contact and not only answered all of my questions, but calmed me down when I started to panic about a pick up date. They have an extensive relationship with th... [ More ] |
| | | Ilana | | 7/12/2010 5:01:00 PM |
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| Perfect Time | | This company moved very quickly and friendly. They were great! They picked up and dropped off my car exactly perfect time also I received my car in good condition. I truly recommend this company.
[ View ] |
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| headache | | I was at first impressed with this company and believed that the high cost would be worth the assurance of a stress free transport. They were not up front about using other carriers and contracting out their work, rather than having their own trucks... [ More ] |
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| Delivery of Mercedes from KY to CA | | Overall, the company did a great job, the driver was great, and looked after the car well. Reassuringly, there were numerous BMW and Mercedes cars on board, which indicated that the driver was able to look after such vehicles well, and he did.
Sad... [ More ] |
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| Good experience overall | | I was referred to Specialty mobile from America's movers. Both these companies are actually 'brokers' i.e facilitate contact between you and the actual person who moves your vehicle.
Amy at Specialty mobile handled most of the phone calls and was p... [ More ] |
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Archived Reviews
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