Express Auto Transport 
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| Location: | 9772 Princeton-Glendale Rd
Cincinnati, OH 45246 | | Phone Number: | (800)405-0914 | | Secondary Phone Number: | (513)881-1900 | | Web Site: | http://www.expressautotransport.com/ | | Email Address: | service@expressautotransport.com | | Time On Site: | 5 Year(s), 4 Month(s). Since 3/27/2003 4:52:00 PM | | MC Number: | MC-459071
 View government license and insurance information. | | Company Type: | Broker/Carrier |
MISSION STATEMENT
Investing in our customer's satisfaction is the best way to maximize our success.
At Express Auto Transport, our high standards of integrity mutually benefit our customers and our business. Specifically, our commitment is:
to provide timely and attentive service through positive, proactive and honest communication;
to sustain ethical, long-standing business relationships,
to promote ongoing personal and professional continuous improvement; and
to demonstrate appreciation to those who have contributed to our success.
To our customers, vendors, and employees, we are dedicated to working cooperatively to deliver the highest quality of service possible. |
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Have your own experience with Express Auto Transport to share? Click Here to add a review. Overall Rating:  
123 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Express Auto Transport reports that they have an average of 11000 customers per year. Currently, this site has 112 reviews posted by individual customers for the past 365 days. So approximately 1.02% of Express Auto Transport customers have posted a review.
This means that 98.98% percent of their customer’s opinions are not represented on this site. |
| Customer Rep. and Truck Driver | | Tonia was not the original representative on this car. Courtney was assigned to me and after several days I opted to ask another rep to help me on this car while she was negotiating a truck for another car I was having transported. When she found ou... [ More ] |
|   | | Brenda Trimble | | 7/4/2008 11:14:00 AM |
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| great service | | Overall time from purchase to delivery was quicker than expected. The carrier was efficient and professional. I would definetly use this service again. [ View ] |
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| Unable to provide service | | Express Auto Transport has no customer consideration or ability to communicate. Nor do they take into consideration that if they are unable to provide service finding and scheduling with another company takes time. Those of us that have been placed... [ More ] |
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| Driver Quality | | It is my opinion that Tommy from Express Auto Transport is EXCELLENT in her customer service skills. She is personable and a delight to speak with. I have used your service 3 times and have asked for her because of this. The first time I had issues w... [ More ] |
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| Experience with Express Auto Transport | | The customer service reps at Express Auto Transport were very responsive and good to deal with. The truck driver picked up the car 1 day late, the day after he had originally arranged to pick it up. But then he dropped it off one day early at our req... [ More ] |
| | | Lydia H | | 7/3/2008 8:54:00 AM |
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| Auto Transport | | I contracted with Express Auto Transport to pick up my vehicle in Sunnyvale, California and ship it to South Jordan, Utah on June 17, 2008. They took my money and sent me a notice that the car would be picked up within the next 12-24 hrs and shipped... [ More ] |
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| customer service | | I have been using Express Auto for a long time. The customer reps have all been so nice and easy to work with. They go out of their way to accomodate drivers and transporters alike. I enjoy talking to each and every one of them. When I need help,... [ More ] |
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| Transport of my '78 Ford Truck | | Lynette and Brian went way, way beyond the call of duty to help me out and make sure I was ALWAYS their customer priority #1. GREAT Customer service... They are an asset to Express Auto Transport, and they deserve a big pat on the back... I've us... [ More ] |
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| ''MY EXPERIENCEWITH AUTO TRANSPORT'' | | I HAD A VERY GOOD EXPERIENCE WITH EXPRESS AUTO TRANSPORT WITH EXCELLENT RESULTS.THERE EMPLOYEES WERE NICE & COULD ANSWER ANY QUESTION I HAD IN A TIMELY MATTER.THEY ALWAYS WOULD CONTACT ME BACK IF I CALLED & LEFT A MESSAGE.THEY HAD GREAT PRIC... [ More ] |
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| Move from NJ to Austin | | The overall service is very good. There was a few days delay in pick up but the customer service was right on it to dispatch the vehicle. I would definitely use their service. Prompt emails and phone exchanges. Customer service is excellent. [ View ] |
| | | Raju | | 6/28/2008 11:16:00 AM |
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| Thank you | | i was really worry about getting ripped off. i didnt know how to approach a stranger and tell them look i would like to do business with you, but dont try to rip me off. Before i could go into it mellisa answered all my questions i was going to ask. ... [ More ] |
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| Poor Service | | When I initially contacted Express, the rep was very friendly and explained the typical pick up time is 1-7 calendar days. I was told I'd be contact by my rep right away after hire. After I hired Express, I was not ever contacted by my rep, the ... [ More ] |
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| Customers review | | I searched for a vehicle transportation company for several weeks. The more companies I contacted the more confuse I became. Some of the companies prices were less than others and of course my first instant was to accept the lowest quote. However, wh... [ More ] |
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| motorcycle | | bouught a 2008 cycle in calif, 36 hrs, shipped to okla $1500 cheaper than i could get one 8 miles from my house , and they bring it to your doorstep. dickiie welch [ View ] |
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| Very Impressed | | I had contacted another company to transport my van from Oregon to Maryland and waited for two weeks while they struggled and finally didn't find a carrier. I contacted Express Auto Transport on a Friday to see if they could help me, my van was ... [ More ] |
| | | Karri | | 6/26/2008 2:21:00 PM |
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| Contract Carrier Driver | | I was extremely impressed with the driver of the covered carrier. He called upon pick up to review the condition of the vehicle body and engine including minor defects, cleanliness, and his overall impression of the car. We also discussed a convenie... [ More ] |
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| Transport of Lexus IS250 | | Overall, the service and the price of the transport was great. I received my vehicle the exact day the customer service representative quoted and it was in excellent condition when it came off the truck. One of my major concerns was with the conditio... [ More ] |
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| review of auto delivery Express Auto Transport | | This was an excellent experience...in particular the driver of the carrier was especially cordial, called and kept me informed of the delivery schedule and then showed up at the time he said he would...My automobile was in great condition, as expecte... [ More ] |
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| Honest business | | We had our car shipped with Express Auto Transport after waiting two weeks for another broker company to try to find a trucker to get it. Gary from EAT got my point right on when I explained, that I cannot wait another two weeks for a possible pick u... [ More ] |
| | | Maija | | 6/25/2008 11:51:00 AM |
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| Critique of service rendered | | Outstanding Service. I contacted this vendor after attempting to use three other vendors but was unable to obtain satisfactory service from them at an acceptable price and with the type of response and professionalism that I expected to receive for ... [ More ] |
| | | jgrinnell | | 6/24/2008 10:37:00 PM |
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| Car Transport | | Transport Truck was in excellent shape,The Driver was courteous, and prompt, and communicated his location to me as he made the trip across the country. The vehicle was a valuable Classic Muscle car, and it arrived in perfect condition, without a scr... [ More ] |
| | | B. K. | | 6/24/2008 4:32:00 PM |
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| My Experience with Express Auto Transport | | Excellent communication with Express Auto,I found the price to be the most inexpensive. The motorcycle was picked up on time and driver and head office kept in constant touch with me to let me know of progress of the where abouts of the bike.I would ... [ More ] |
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| excellent service | | I used Express Auto Transport to arrange to have a Model A Ford delivered to me in Florida from upstate New York. Melissa Moore, at Express Auto was very helpful. I was constantly updated on the progress of the pickup and the delivery......both wit... [ More ] |
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| review | | Melissa kept in phone contact with me at all times. I was kept apprised of the location of the shipment. Joe the driver was very helpful and polite when picking up the bike and some extra items. He put my 86 year-old aunt at ease. The bike arrived in... [ More ] |
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| 1931 Model A transportation | | We had a fantastic experience with Express Auto Transport. The quote we received for an enclosed carrier is what we were charged. We received 2 calls from the gentlemen delivering our 1931 Ford Model A pick-up in an enclosed carrier, once when they ... [ More ] |
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| Great Experience | | Awesome experience with Express Auto Transport. I've used them before and I'll use them again.
They are on time picking up and delivering. Their hired drivers are professional and friendly. Their equipment is nice. I felt that my vehicle... [ More ] |
| | | Candi Cowan | | 6/20/2008 2:11:00 AM |
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| Cross-country on time delivery | | I'm on the fence as to whether or not I will use this company again in the future. My classic mustang convertible was delivered on time after a long cross country trip. I asked for top-rack loading in an enclosed trailer since it's a converti... [ More ] |
| | | Greg Hughes | | 6/19/2008 3:01:00 PM |
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| Pick up and delivery | | I had very good experaince with help from Melisa in the trucking co and arrainging the pick up of the trike and delivery to me, the driver was very courtious and careful from the pickup to the delivery he was not only on time but was early and not... [ More ] |
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| transport of ford centurion van | | Fast helpfull service good prices multiple follow up calls and email to keep me up to date on vehicle in transit.The original contact was David, very helpfull with this my first transport of vehicle purchased ebay.Took time to check pictures of truck... [ More ] |
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| Great Service | | Rob W., CSR, really helped me out with my family move. It's hard moving across the U.S. Rob was reliable and was successful at getting my cars to Texas fast. It's hard to find great service and I did. Your services were greatly appreciated. ... [ More ] |
| | | Danna | | 6/18/2008 1:29:00 PM |
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| Express Auto Transport | | I have to say that I would HIGHLY recommend Express Auto Transport for anyone who wants to have their car transported long distance. I had a very bad experience with another company (Nationwide). Nationwide customer service is horrible they were very... [ More ] |
| | | Sandra | | 6/18/2008 1:19:00 PM |
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| Quality of Customer Service | | Wish to share with you that we are most pleased with the level and extent of Customer Service extended to Finn Container cargo,Houston, Tx. regarding the P/U & Delivery of 2 vehicles. One from Illinois, the other one from Philadelphia.
Thank y... [ More ] |
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| Price and Service | | This is the first time I had any large item shipped off of EBAY.....the experience was painless, and the fees were VERY reasonable! I will never hesitate to buy a large item again! [ View ] |
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| Cadillac Fleetwood Delvery | | I would definetly use Express Auto Transport again, car arrived sooner than expected! The option to leave a deposit first and then pay remainig balance at delivery was great. It shows that they back their service.
[ View ] |
| | | George | | 6/17/2008 5:30:00 PM |
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| delivered my 1966 nova | | very trusting and fast!! I called and placed my order and had my 1966 chevy nova delivered in my drive within 48 hours even helped push my car up my long drive into my garadge in the rain this company is 5 stars you can trust them to get your car or... [ More ] |
| | | kenny | | 6/17/2008 5:19:00 PM |
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| Thank you! | | First Experience having a vehicle transported...great communication from Rob who facilitated the whole bit. The driver Joe dropped it off the exact time he said he'd be there. Pleasure, thank you! [ View ] |
| | | Chris S | | 6/17/2008 1:31:00 PM |
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| Car Shipping TX-OH | | Good Service, pick up was a late around 9pm...but in overall good service, no issues at all.
I will use it again if necessary....I totally recommend it. [ View ] |
| | | Sarah | | 6/17/2008 9:00:00 AM |
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| great job | | Love working with the girls of express auto they get the job done very well, easy to work with and the girls I am talking about is Lynnett first then linsy [ View ] |
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| Two cars PHL to DEN | | At short notice, my employer asked me to relocate from Philadelphia to Denver.
I researched auto transport firms on the web and after numerous phone calls, Express Auto were the only company that understood my rush and their rep took a personal inte... [ More ] |
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| Excellent experience | | My car arrived on time and without damage. The driver was good about communicating to me where he was on his route and what time I should expect delivery. The driver was very pleasant and professional. Express Auto Transport was receptive to my ne... [ More ] |
| | | Ken Styles | | 6/14/2008 12:19:00 PM |
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| transport 1957 fiat 600 | | Express Auto Transport had the best quote for this mega project picking up in Simi Valley Ca. dropping off at Champlain NY ths is a cross country from completly west and south to the opposite completely north and east. It took a liltle longer in the... [ More ] |
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| transport from Ohio to Virginia | | Initially I was skeptical and worried about transporting a vehicle, especially given all of the negative reviews I have read. I chose a company through the Better Business Bureau and one that was based in Ohio. I also gave myself a few extra days in ... [ More ] |
| | | Bryn | | 6/13/2008 10:09:00 PM |
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| experience with dave jones | | dont no what to say dave was the best yet every thing worked out great every time he said he would get back to me he did i needed the car fast and he got it for me thanks again dave louie bieler [ View ] |
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| Overall Service | | I was very disappointed with the service that I received from the beginning. I had used the company in the past through my work when I need to transport vehicles from state to state and never had any major problems, which is why I chose them to move... [ More ] | | Heather, while Express Auto Transport acknowledges your disappointment in our service, it is important that the facts about your experience are explained.
The initial quote that you received was a computer-generated estimate. The quote was based ... [ More ] |
| | | Heather | | 6/13/2008 2:55:00 PM |
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| Would use again | | Was a little nervous having my Harley shipped sight unseen from NJ to IL. But Express Auto Transport made the experience very easy...no forms to fill out or fax, etc. Just one phone call and all was set. Their price was very good compared to othe... [ More ] |
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| delivery/professionalism | | I've never used a transport company before and this being my first, I would highly recommend this service to others. Thanks for making my 1st time a great experience. [ View ] |
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| Customer Sevice | | Although the vehicle was 1 day day to be picked up and delivered; customer service and the driver were extremely kind. Customer service Steve H. was wonderful and such a pleasure. I felt comfortable to speak to him with any questions/concerns I ma... [ More ] |
| | | Maritza Diaz | | 6/5/2008 6:59:00 PM |
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| AMAZING | | I made time to find this review to let the public know what an amazing company Express Auto is, I deal with a lot of brokers but Ryan at Express is just hands down one of the finest I have dealt with EVER, he goes out of his way not only for the cust... [ More ] |
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| great service | | I was very pleased to deal with this company,It only took 1 week for my car to come from georgia to pa,and was delivered on the estimated delivery time,I was also pleased with the communication of the company and driver as well,If I need a sevice lik... [ More ] |
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| Would use them again | | Other than the car being delivered extremely dirty, and having to continually follow up personally on the status of the pickup and delivery, everything went better than I had expected. I have heard a few horror stories about transporting cars from a... [ More ] |
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