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Direct Express Auto Trans.
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Direct Express Auto Transport 

Location:332 San Anselmo Avenue
San Anselmo, CA 94960
Phone Number:800-600-3750
Web Site:http://www.autotransportdirect.com
Email Address:info@autotransportdirect.com
MC Number:MC-479342
 View government license and insurance information.
Company Type:Broker



Direct Express Auto Transport is one of the largest auto shipping companies in America with over 15,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Overall Rating:


383 ratings & reviews posted


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  • Customer Satisfaction Ratings
  • Distribution of Stars Report


  • Do The Reviews Accurately Represent This Company?
    Direct Express Auto Transport reports that they have an average of 15000 customers per year. Currently, this site has 383 reviews posted by individual customers for the past 365 days. So approximately 2.55% of Direct Express Auto Transport customers have posted a review.

    This means that 97.45% percent of their customer’s opinions are not represented on this site.
    Next Reviews on Direct Express Auto Transport
    Subject:Great Experience with Direct Express Auto Transport
    Review:Direct Express Auto Transport made my first "cross-country" vehicle shipment remarkably smooth and fast. The entire transaction was a pleasant surprise and evidence of a very professional, conscientious and competent staff. They were able t... [ More ]
    Rating:
    Poster:Paris Unger
    Date:5/11/2008 11:45:00 AM
    Subject:Good experience
    Review:First time transporting a car for me and the experience was good. The assigned driver/company was excellent. Very good communication and fast delivery. I ordered online on a Friday and the car was picked up on Tuesday in Florida. I was driving th... [ More ]
    Rating:
    Poster:Steve M.
    Date:5/10/2008 11:31:00 AM
    Subject:Would use again.
    Review:I would use Direct Express Auto Transport to move a car again. It was very easy to find them on the Internet. I called on late Sunday to arrange the pick up and the customer server person was very helpful and friendly. She said it would take 7 days t... [ More ]
    Rating:
    Poster:Tonya Gillis
    Date:5/9/2008 9:44:00 PM
    Subject:Lexus transport
    Review:Quote was 825- NJ to CO open trailer door to door. Much better than Cascade or Angels (approx 950) but more expensive than the DAS quote of 660. But DAS wasn't door-to door and had all sorts of horrendous add-on fees and very mixed reviews online... [ More ]
    Rating:
    Poster:satr
    Date:5/9/2008 12:49:00 PM
    Subject:Glad I chose this company
    Review:The vehicle was pickup from the dealership and delivered to me earlier than expected. The driver actually surprised me by calling and letting me know that he would be to my house within two hours when I didn't even know that he had gotten the v... [ More ]
    Rating:
    Poster:Tyrone Harrison
    Date:5/8/2008 7:40:00 PM
    Subject:Car pickup
    Review:I bought a 65 GTO convertible that was in North Carolina. Figuring fuel cost ended up being quite high. I saw an ad in eBay and contacted the companyfor a quote. The price was slightly higher than my fuel cost. I commissioned for a load and had ... [ More ]
    Rating:
    Poster:Steve Simonson
    Date:5/8/2008 4:27:00 PM
    Subject:Car pickup
    Review:I bought a 65 GTO convertible that was in North Carolina. Figuring fuel cost ended up being quite high. I saw an ad in eBay and contacted the companyfor a quote. The price was slightly higher than my fuel cost. I commissioned for a load and had ... [ More ]
    Rating:
    Poster:Steve Simonson
    Date:5/8/2008 4:24:00 PM
    Subject:California to North Carolina
    Review:This was the first time we have shipped a vehicle, and was pleasantly surprised how easy and worry free. We used the website to set up pick up time etc and the website was really easy to use. After completing the required info and partial payment... [ More ]
    Rating:
    Poster:Patricia W.
    Date:5/8/2008 3:28:00 PM
    Subject:AutoTransportDirect.com
    Review:I was VERY happy with AutoTransportDirect.com. I cannot believe how fast and in what great condition I received the car. The price and the delivery was just awesome. [ View ]
    Rating:
    Poster:Fred Schmitthammer
    Date:5/8/2008 12:04:00 AM
    Subject:Cancelled after 3 weeks waiting
    Review:Patience matters if you live in a small town (say, state college, PA. 2 hours away from some big cities, though). Placed the order on Apr.16th, then waited for 3 weeks till today. The quote is a lot cheaper than other companies, but it means nothin... [ More ]
    Rating:
    Poster:Ning Wang
    Date:5/7/2008 6:06:00 PM
    Subject:Direct Express Auto Transport
    Review:This is a good company to deal with. They were the best price and delivered on all of their promises. We changed the availible pickup date and it didn't bother them at all. The car arrived clean and as we left it with them. This was very good s... [ More ]
    Rating:
    Poster:Jennifer Roberson
    Date:5/7/2008 5:52:00 PM
    Subject:Great Job
    Review:I paid for an open carrier and they showed up with an enclosed carrier. No complaints with anything. Picked up my car on the first available date and had it in Arizona a few days earlier than expected. I would definitely use the company again. [ View ]
    Rating:
    Poster:Byron
    Date:5/7/2008 3:16:00 PM
    Subject:Chevy Tahoe Delivered
    Review:My vehicle was delivered ahead of time and in the same condition as it was picked up in. Very surprised at the fast delivery time. The vehicle was properly cared for during the shipment process and the driver was very polite and helpful at the deli... [ More ]
    Rating:
    Poster:Timothy H. Blair
    Date:5/6/2008 2:44:00 PM
    Subject:Transport Review
    Review:On time, professional, excellent customer service, and excellent price. Car arrived in same condition and overall experience was great. I would use them again and recommend the company. I did research on the company and learned about them through the... [ More ]
    Rating:
    Poster:Kim
    Date:5/6/2008 10:08:00 AM
    Subject:Dishonest
    Review:I called the company before placing my order and was told that pick-up would be within 2-3 days. Well. ten days later I called to see what was going on . I was told that they had no idea when my vehicle would even be picke-up. These people are ter... [ More ]
    Response:Customer Kevin Reed of Brookhaven, Mississippi booked his order all by himself online and nobody told him 2-3 days from Florida to a remote area of southern MS. It's important to be truthful, and Kevin has decided to cloud the facts. Anyone deali... [ More ]
    Rating:
    Poster:Kevin
    Date:5/5/2008 8:44:00 PM
    Subject:Great!
    Review:Everything worked out really well with my transport. It was a little shocking at how quickly my car arrived at its destination - it could have been a problem had a friend not volunteered to receive the car for me. The driver was very friendly and I w... [ More ]
    Rating:
    Poster:Sam Leibold
    Date:5/5/2008 4:35:00 PM
    Subject:Great Transaction!
    Review:Direct Express Auto was fantastic! I was able to make the deposit online, received an order number almost immediately after I submitted the payment, and was able to reach them with no hold time with a couple random questions. This was the first time... [ More ]
    Rating:
    Poster:TonyI
    Date:5/5/2008 2:50:00 PM
    Subject:Oklahoma to California
    Review:After reading online customer reviews of auto carriers I browsed to www.autotransportdirect.com (Direct Express Auto Transport’s website) where I got a quote online. After shopping a few other transporter websites I was satisfied the price at D... [ More ]
    Rating:
    Poster:Louis Davidson
    Date:5/3/2008 1:32:00 PM
    Subject:A Company With No Integrity
    Review:This company will not accept responsibility for anything! I was here each time my wife called regarding the shipping of the VW van and she has everything written down as to what was said, etc. Since the call was on speaker phone I was able to hear... [ More ]
    Rating:
    Poster:William K.
    Date:5/2/2008 6:35:00 PM
    Subject:Smart Car Delivery
    Review:I found Direct Express Auto Transport to be very cost effective, prompt and delivered my car to my door undamaged and on time. I have shipped a number of cars over the years qand typically found glitches on one or both ends. Their rates were the ch... [ More ]
    Rating:
    Poster:Jack B
    Date:5/1/2008 6:23:00 PM
    Subject:Very good experience
    Review:Bought a vehicle at a dealership and they delayed completion of paperwork which messed up the timing for pick up of our vehicle. I called Direct Express and they made the change with a smile in their voices and reassured me that everything would be ... [ More ]
    Rating:
    Poster:Carrie Proleika
    Date:5/1/2008 9:07:00 AM
    Subject:Hi
    Review:I would like everyone to know that Direct Auto Transport really did a great job dealing with my car. They really got as close my to house as they could to getting my car and then dropping it off. I would so tell everyone that I know how good their se... [ More ]
    Rating:
    Poster:Jenny Kreimeyer
    Date:4/30/2008 8:28:00 PM
    Subject:Custom Hot Rod transported with care!
    Review:The driver was very polite and professional. The vehicle has a large horsepower engine with a supercharger and the driver took great care while transporting. The vehicle was being sent to my brother, he liked the driver so much when he dropped the ca... [ More ]
    Rating:
    Poster:Eric
    Date:4/30/2008 2:51:00 PM
    Subject:From Seattle to Milwaukee
    Review:I contacted Direct Express Transport on Monday April 21 2008. The contact person was very professional, answered my questions and offered advice. We setup a pickup window Thursday thru Monday of the same week. Direct Express Transport contacted m... [ More ]
    Rating:
    Poster:Pat N.
    Date:4/29/2008 6:02:00 PM
    Subject:Great service, will use again
    Review:I had 3 cars shipped from TX to CA. The shipment arrived on time with no issues. The driver contacted me the same day as I have placed the order. He picked up the cars the next day (Tuesday) and the delivery to LA was done on Monday next week as prom... [ More ]
    Rating:
    Poster:Sanchir
    Date:4/29/2008 2:42:00 PM
    Subject:Auto Transport
    Review:Very fast service at a low price. Answered all questions well. I called them on a Monday and I thought it would take at least a week to pick up if not more but to my surprise someone was at my location on Tuesday morning ready to pick up my car. [ View ]
    Rating:
    Poster:RON MUKALIAN
    Date:4/29/2008 1:10:00 PM
    Subject:Great!
    Review:Everything was smooth and perfect! The delivery guy was courteous and on time/ Had no problems whatsoever and recieved the car in time. Would definately do business again if I ever need another vehicle transported. [ View ]
    Rating:
    Poster:Abe
    Date:4/29/2008 11:54:00 AM
    Subject:1st time shipper impressed X2
    Review:Direct Express Auto Transport trasnported two of my cars. Online reg was too easy and a call confirmed this is no BS organization. Do the math - shipping will save you some scratch and work. This CO did great and it worth giving them a try - worke... [ More ]
    Rating:
    Poster:Steve
    Date:4/28/2008 5:42:00 PM
    Subject:Excellent Service!
    Review:I am very happy with the service I received both from Direct Express Auto Transport and the auto transport carrier (Pioneer Auto Express) I was assigned to by Direct Express Auto Transport. I contacted both Direct Express Auto Transport and Pioneer ... [ More ]
    Rating:
    Poster:Kim
    Date:4/28/2008 4:54:00 PM
    Subject:Direct Express customer service
    Review:Your company did a great job. The vehicle was there in 2 days. The driver worked with us on the drop off time and location. Everyone I spoke with was very professional and knowledgeable. Your price was great and I will recommend your company to anyon... [ More ]
    Rating:
    Poster:Stephen Martinez
    Date:4/28/2008 12:28:00 PM
    Subject:2008 CHEVY COBALT
    Review:AFTER COMPARING RATES WITH OTHER CARRIERS AND READING REVIEWS, I DECIDED TO GO WITH DIRECT EXPRESS. THEY WERE KNOWLEDGABLE, THE SETUP WAS EASY AND HASSLE-FREE AND THE CAR WAS DELIVERED AS PROMISED TO MY FRONT DOOR IN THE SAME CONDITION THAT IT WAS PI... [ More ]
    Rating:
    Poster:JOHN ZABORSKIS
    Date:4/28/2008 12:12:00 PM
    Subject:2007 Cobra Jet Mustang
    Review:The moving company did a very professional and safe move with my car. I already set another date to have another one of my vehicles moved from Rhode Island to West Virginia. I have told firnds that plan on moving to use them for there vehicles. I am ... [ More ]
    Rating:
    Poster:Richard Davis
    Date:4/28/2008 12:07:00 PM
    Subject:Excllent service, for a great price
    Review:My car was picked up as scheduled and delivered right on time. Truck driver was very courteous and delivered car at time he said he would. I would recommend this car delivery service to any of my friends. I recommended it to one of my friends a... [ More ]
    Rating:
    Poster:S Raju
    Date:4/26/2008 1:28:00 PM
    Subject:8 Days and nothing happened so I cancelled
    Review:They have a 7 day window to at least arrange for a truck well today is the 8th day and they know no more today than they did 4-5 days ago. Got a call from another company that said they could pick the car up today so I cancelled my order with Direct ... [ More ]
    Response:Dan Miller (not "Jeff") of Rives Junction, Michigan cancelled his order seven days after making it available. Ever hear of Rives Junction? Not many drivers did either, nor were many going there that week from New Port Richey. We wish Daniel... [ More ]
    Rating:
    Poster:Jeff
    Date:4/25/2008 11:18:00 PM
    Subject:Direct Express Never called after taking our money
    Review:They promise pick-up within 5 to 7 days and never did perform. They never called to explain and only when I called and asked for refund did we hear from them. Then all they could say was their computers are down. Their customer service person told... [ More ]
    Response:William Fisher of Sarasota, Florida wanted to ship his Cadillac DeVille to Inkster, Michigan along with thousands of other snowbirds shipping from Florida. Other people understand the logjam, but sometimes we have customers such as Bill Fisher, and y... [ More ]
    Rating:
    Poster:Bill Fisher
    Date:4/25/2008 11:53:00 AM
    Subject:overview of transport experience
    Review:The company personnel were very friendly. The quote for transport was competitive, and the process was explained thoroughly. Insurance for the vehicle was provided. As soon as I agreed to move forward, I received emails explaining the process and con... [ More ]
    Rating:
    Poster:Randy Pidhayny
    Date:4/24/2008 2:18:00 PM
    Subject:Fast Service!
    Review:Very fast! We made our transport order on a Wednesday with the first available pick up date that Friday. Our car was picked up Friday morning and made it to its destination by Tuesday afternoon. The process of easy and very quick! [ View ]
    Rating:
    Poster:Melanie
    Date:4/24/2008 1:52:00 PM
    Subject:auto transport
    Review:this was the first time we used direct express auto. we were very satisfied with their service and their choice of the transporter, who came on time, was helpful and delivered the car in unmoleted shape to us. the price was reasonable( not the cheap... [ More ]
    Rating:
    Poster:paul seidlitz
    Date:4/24/2008 11:01:00 AM
    Subject:Fast Delivery
    Review:First time auto transport user. Had to relocate from NJ to CA on short notice due to work. Shopped around online and Direct Express has the 2nd lowest quote. The lowest one doesn't allow any personal items to be left in the car. I had two sui... [ More ]
    Rating:
    Poster:Hao
    Date:4/24/2008 12:34:00 AM
    Subject:Order ID 35359
    Review:This transport was perfect! Ordering the transport was easy and the customer service was top notch in my book. Thanks for making this a great experience! Rawley [ View ]
    Rating:
    Poster:Rawley
    Date:4/23/2008 11:32:00 PM
    Subject:Good service from Direct Express
    Review:My car was picked up on the 6th day from the first available date. They assigned S&B transport to deliver my car. S&B was good in everything from communicating, arranging pickup and delivering the car. I should give credit to Direct Express t... [ More ]
    Rating:
    Poster:Rahul Kulkarni
    Date:4/22/2008 4:08:00 PM
    Subject:review
    Review:A&M transport driver was too prompt. Based on previous experience I thought seller would get a call 2-4 days after placing order...He was able to pick up the next day, which was good, but read on for my concerns. > The issue I have is that he... [ More ]
    Rating:
    Poster:mike
    Date:4/22/2008 12:16:00 PM
    Subject:Car transport
    Review:Direct Express Auto Transport did an excellent job transporting my car from Indiana to Arizona. Pickup was on-time, transport time was very fast (2.5 days to go from Indiana to Arizona), and the car was in great shape when it arrived here. I would ... [ More ]
    Rating:
    Poster:Keith Powell
    Date:4/21/2008 8:49:00 PM
    Subject:1998 Acura Integra
    Review:Everything went like clockwork-couldn't have worked out any better. The cost considering it was door to door and that the company included insurance made it a very good cost compared to other quotes I obtained. [ View ]
    Rating:
    Poster:Jim Maina
    Date:4/21/2008 3:14:00 PM
    Subject:Delivery
    Review:Delivery was on time and the driver communicated with me throughout its transport. Despite being shipped "open" the car was clean and brought down off the truck without a scratch. [ View ]
    Rating:
    Poster:Brett Lashley
    Date:4/21/2008 12:01:00 PM
    Subject:Auto Transport
    Review:Other than my car getting very dirty in transit (it appears to have gone through a sand storm), the service was very good. The vehicle was picked up on the second day of the pick-up window and arrived in only five days, about two days earlier than t... [ More ]
    Rating:
    Poster:Chris A
    Date:4/18/2008 6:15:00 PM
    Subject:GOOD JOB GUYS!!!!
    Review:Briana was very helpful and my car (2006 RX8) which is my BABY....was picked up earlier than I actually expected.The transporter himself was great and he delivered my car from Texas to New Jersey in 4 days. You can not get any better than that. I ... [ More ]
    Rating:
    Poster:DEE
    Date:4/18/2008 11:43:00 AM
    Subject:direct transport
    Review:They arranged the pickup of the car within 2 days of the date I specified. There was good communication throughout and I was notified when the vehicle was picked up. They called to arrange a time and date for delivery and the car arrived exactly on t... [ More ]
    Rating:
    Poster:db
    Date:4/18/2008 9:51:00 AM
    Subject:Birmingham , Al to grand rapids, MI
    Review:Car( 2007 Toyota Highlander) picked up second day after the order placed, delivered two days after, driver very nice and polite, I would recommend Direct Express to anyone! Best price and excellent service. I'm a car dealer and I will use them ag... [ More ]
    Rating:
    Poster:paul mikus
    Date:4/17/2008 9:42:00 PM
    Subject:1986 cutlass 442
    Review:I called and orderd the truck on april 4th the car was picked up on april 7th and was delivered on april 10th first thing in the morning and did not affect my work schedule at all. The driver was a very kind and understanding man as this was my moth... [ More ]
    Rating:
    Poster:Ralph Corrin
    Date:4/17/2008 7:35:00 PM

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