Direct Express Auto Transport 
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| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 2 Year(s), 1 Month(s). Since 6/7/2007 10:40:00 AM | | MC Number: | MC-479342
 View government license and insurance information. | | Company Type: | Broker | Other Names:
(used or using this mc number) | All-Pro Auto Transport
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Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1145 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 644 reviews posted by individual customers for the past 365 days. So approximately 3.07% of Direct Express Auto Transport customers have posted a review.
This means that 96.93% percent of their customer’s opinions are not represented on this site. |
| Vehicle shipment | | For what I paid, I was so surprised that they shipped my car in an enclosed trailer when they arrived. Good service @ very reasonable price. Will definitely re-use this company for my next vehicle shipment. [ View ] |
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| Very pleased | | Actually had a truck ready to pick up the car less than 24 hours after I made contact. I was worried that there would be hidden costs. There were NONE. Very professional from start to finish. Would definitely use them again. With the cost of gas, tim... [ More ] |
|  | | FG White | | 7/4/2009 4:57:00 PM |
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| FL to CA auto shipment request | | I chose this company because I was impressed with the reviews, also the extremely low price quoted as compared with other carriers - $650 from FL to CA. Who doesn't want to save money, right??!! I patiently waited close to 3 weeks for a booking, che... [ More ] | | Cathy is right and we are wrong. We messed up and priced Cathys GMC Sonoma as a regular car when in fact it is a fairly hefty truck. That is precisely why it did not ship and we are very sorry. It was a mistake that should have been caught, which wil... [ More ] |
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| So Impressed | | I couldn't have asked for more! Everyone was so helpful and efficient. Such prompt, reliable service really put me at ease. Will use again!!
Thank you!
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| Car Transport | | This was my first time to use a car transport and I was a bit apprehensive at first, but after talking with the young ladies at the center, I knew that their office manner was very professional, so I hoped that the rest of the experience would also b... [ More ] |
| | | Charles Thurmond | | 7/3/2009 8:41:00 PM |
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| Overall Experience | | Direct Express Auto Transport promptly arranged shipping of my BMW to California with what I would have considered very short lead time. The company handling the actual transport contacted me within the time frame I expected and kept in touch with m... [ More ] |
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| Virginia transport | | I have never used a car transport service before and was very nervous in giving someone my car to transport across country. My driver was very professionial and accomidated my needs. [ View ] |
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| A+ | | Great move! Dispatcher was polite and efficient; driver was very friendly and flexible (we weren't going to be in Texas by the time it got here and had to coordinate the car's drop off without us). Car was in the condition it left in. Price was the s... [ More ] |
| | | Chris Sams | | 7/2/2009 6:29:00 PM |
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| Excellent Service - Car Transport KS->MD | | Placed order on Saturday. Car was picked-up Tuesday and delivered on Thursday morning - (1020miles transport)!!!.Driver was courteous. Exceeded the expectations...Excellent service. I highly recommend. [ View ] |
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| Car from Illinios to Arizona | | I had a great experience. Everything was well planned and organized. They contacted me quckily about getting a pick up date set. Then I received the car 5 days later which was earlier then I had expected. The cost was relativetly cheap for not h... [ More ] |
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| shipping car | | Direct Express Auto Transport got me the best price and a great carrier. The transport driver (George) was experienced, knowledgable and very helpful. Coming from Canada to meet him in Niagra Falls NY he kept us informed and made the pick up easy.... [ More ] |
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| review of service | | driver was late on pick-up but other shippers caused his delay. all in all i think your company does an excellent job for a reasonable price. would use you again [ View ] |
| | | virginia rawles | | 7/2/2009 11:53:00 AM |
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| Excellent Service | | Direct Express Auto Transport (DEAT) was highly rated on transportreview.com and significantly cheaper than other highly rated auto transport companies. I thought that cheaper meant less quality, but it was just the opposite. The individual who helpe... [ More ] |
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| Price | | I bought a 1957 Chevy BelAir 2 door HT while traveling through Alabama so this was the first time that I needed a transport company to move a car. I called a few other transport companies but they were around $100 to $400 more so I chose this company... [ More ] | | And now the King of Pop likes us too. Or so we wish, but we are thrilled that our customer, whose name really is Michael Jackson, was nice enough to comment on his positive experience. [ view ] |
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| car shipping | | Only issue was seller was contacted 2 days early than "first date available for pickup" by driver.
(I had intentionally set this date 2 days after I met the seller, in case I did not buy the car, and/or to have time for the money to get to... [ More ] |
| | | Tom Antila | | 7/1/2009 10:42:00 AM |
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| Great Service, Prompt and affordable Cost! | | From scheduling the pick up to transporting the car from source to destination was so easy than I ever thought. The online process to schedule pick up was so convenient and prompt courtesy mails to notify of the status of my order was truly helpful. ... [ More ] |
| | | Geetha | | 6/30/2009 5:14:00 PM |
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| good service | | very good service. picked up car at the time we wanted. fast delivery. looked at this site and saw the excellent reviews and liked the fast online quote. also a good price. [ View ] |
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| Great Move, Reasonable price | | I did a lot of research before I shipped my daughter's beloved jeep to California where she's going to school. The Jeep got there 2 days before she did but her roommate was able to pick it up so everything worked out .
This company was great to work... [ More ] |
| | | Sandy | | 6/30/2009 1:57:00 PM |
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| Cross country move | | The entire move, from the vehicle being pick up through the cross country delivery went just as you hoped it would. The area of the town where the vehicle was to be delivered has very narrow streets with cars parked on both sides. Luckily for the d... [ More ] |
| | | Pete Meehan | | 6/29/2009 9:00:00 PM |
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| NOT TRANSPORTERS | | Direct Express Auto are NOT AUTO TRANPORTERS nor do they offer any guarantee despite the false statements on their website. They are MIDDLEMEN. My quote was $725 in which they charged $150 on my credit card and passed the phone number of an actual ... [ More ] | | This is actually very good service, it is just that Linda does not realize it. She made her 1962 Tempest available to ship from Liberty, Indiana to Los Angeles, California on June 22 and our driver picked it up June 23. Fantastic! Six days early. The... [ More ] |
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| Recomended!! | | Very promt, professional service!!! Car was picked up on time, delivered right to my home street, eventhough most of the companies told it might cost extra to deliver it to Brooklyn, to go over the bridge from NJ.
AAAAAAAAAAAAAAAAAAAAAAAAAA+++++++++... [ More ] |
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| California to Texas | | Hi,
We used Express Auto transport for a move of our Honda Civic from northern California to Dallas, TX. Since we had an awkward schedule for our move, we needed to leave our car with a friend, before EATx picked it up. Nonetheless, they picked... [ More ] |
|  | | Chandra | | 6/29/2009 5:01:00 PM |
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| Excellent Service | | My car was transported from FL to AZ recently. It was a flawless experience.
Direct Express Auto Transport was excellent right from the day I placed my order. Customer service was great. They were able to answer all my questions. My car reached wit... [ More ] |
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| Experience with Direct Express Auto Transport | | I had many quotes from other shippers but Direct Express was the lowest and the quickest.
The quote is instant and correct from one area code to another, and you don't need the area code either, as long as you know the cities and addresses for pick-... [ More ] |
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| Excellent Service | | Gail was honest and courteous to me when there was a slight delay and I appreciate all her efforts to keep a maintained schedule. The car was delivered promptly as stated and in good condition. Will definitely use company again and refer to friends/f... [ More ] |
| | | Dawn Wheeler | | 6/29/2009 1:31:00 PM |
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| Best Price and Excellent Service | | I researched at this site and bbb and received quotes. Direct Express had the lowest quote and they didn't spam me like other companies. Their website is the best of all auto transporters, simple and clear information. Customer service was profession... [ More ] |
| | | manoj | | 6/28/2009 10:52:00 AM |
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| Great Price | | I had used them before to transport a vehicle for me and had a good experience so when I was looking to transport my two cars (my hubby and I were driving two rental trucks with all our stuff inside), I, again, compared prices and they had the best p... [ More ] |
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| My delivery | | The driver Tony was excellent. The only problem that I had was his phone in the cab would not ring but directly into connected so he did not know there was an incoming call. He went beyond the call of duty though ny having to unload my truck on the... [ More ] |
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| RE: Direct Express Transport | | I have used Direct Express Transport twice. Both times the delivery of our vehicle was made in the time frame expected. The drivers of the transport company would call and let us know their approximate time of arrival so we could plan and prepare. ... [ More ] |
| | | Mrs.Gonzales | | 6/25/2009 11:02:00 PM |
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| Good job | | Everything went smoothly and the carrier was careful with our car. The carrier was very timely and considerate in picking up our car near our Condo. Even though they were a little hard to understand, we were able to communicate effectively and effici... [ More ] |
| | | Paul Nelson | | 6/25/2009 5:57:00 PM |
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| Quick Cross Country Transport | | Had a car shipped from Virginia to California because I got a late notice for a job opening and couldn't (nor would I want to) make the drive.
This was my first time having a car transported, and I made several calls with questions, but the person... [ More ] |
| | | Jonathan Rogers | | 6/25/2009 3:39:00 PM |
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| good, easy transaction | | Easy transaction. Luis (driver) was in contact at all times during transport. Company alerted within an hour of pickup and an hour of delivery. Driver was knowledgable and friendly. All aspects of this transport were very simple. I have kept all cont... [ More ] |
| | | Mike | | 6/25/2009 11:13:00 AM |
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| 1st Day Assignment | | Direct Express Auto Transport was the lowest priced of all the quotes I got, and despite what other brokers insisted, they not only found me a truck, but on the first day my car was available. They did their job well, at the best price I could find,... [ More ] |
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| Excellent Service. Strongly recommended | | Autodog Transpotation actually did the shipping. The driver was very nice. He picked up my car at 7:40 Am on Saturday. He told me that he would take good care of my car. He expected to deliver my car to Boston on June 18th (5 days). The total price ... [ More ] |
| | | Jerry | | 6/24/2009 12:22:00 AM |
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| Fast service | | Frank was kind enough and got my car safely from CA to FL. would recommend and use this service again
Very fast service; got my car in 8 days approx from CA to FL. good customer service [ View ] |
| | | Kranthi | | 6/23/2009 11:46:00 PM |
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| Happy customers! | | We had a great experience sending the car to our daughter from Houston to San Diego. From the customer service rep on the phone who took my order after I had checked out the company's rating on the BBB and ruled out other transporters, to the driver ... [ More ] |
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| Courteous Staff | | Everyone I dealt with at Direct Express Auto Transport was courteous and knowledgeable. The transport went very smoothly from start to finish. I received the best price from this transport company and would highly recommend them. [ View ] |
| | | Helen Katz | | 6/23/2009 9:13:00 AM |
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| Direct Express Auto Transport Delivers | | Direct Express Auto Transport was great! Lawrence was a true professional- from point a to z-contacting us prior to pickup to delivery. We have shipped cars before, but none of our experiences compare with the customer service, communication, care a... [ More ] |
| | | Perri | | 6/22/2009 5:19:00 PM |
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| Definitely consider Direct Express! | | I recently bought a used vehicle located in mid-state Indiana that needed transport to the Chicago area. Transporting the car myself using rented equipment was reaching $500 or more between rental fees, gas, taxes, mileage, etc. I looked into some ... [ More ] |
| | | Chris | | 6/22/2009 3:41:00 PM |
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| Definitely consider Direct Express! | | I recently bought a used vehicle located in mid-state Indiana that needed transport to the Chicago area. Transporting the car myself using rented equipment was reaching $500 or more between rental fees, gas, taxes, mileage, etc. I looked into some ... [ More ] |
| | | Chris M. | | 6/22/2009 3:38:00 PM |
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| Great | | I had a horrible experience with another company that resulted in a complete refund of my money but only a few days to find another company to pick up my car. Direct express was great. Everything is very professional from the confirmation emails to t... [ More ] |
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| Customer Service | | Very satisfied with service. Pick up was late in the day identified as the "pickup" day. Would have perfered an earlier time, but driver was delayed due to other pickups and traffic. No impact on level of service and certainlywould recommen... [ More ] |
| | | D. Radack | | 6/22/2009 2:20:00 PM |
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| Great, trouble-free experience!! | | Vehicle was picked up a day early (was an inconvenience, but very minor), and delivered exactly in 7 days in damage-less condition. Only thing worth mentioning was that the vehicle was very dirty on the outside when delivered. With a shipment across ... [ More ] |
| | | Phil Tseng | | 6/21/2009 1:59:00 AM |
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| Great experience! | | We had such a great experience with Direct Express Auto Transport from start to finish! This was our first time shipping a car, and Direct Express made us feel completely comfortable. First off, we loved how their website gave us an immediate quote... [ More ] |
| | | Linda | | 6/20/2009 3:06:00 PM |
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| Pleased overall. | | Pleased overall. The truck/driver that picked up the car was not the one who delivered - the first passed our car on to the second - but there seem to have been no adverse effects of this surprising method.
The one weird moment was when we got a c... [ More ] |
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| transport | | I wouldn't hesitate to use this company again. they were prompt, honest and delivered the vehicle in perfect condition. They called ahead of time and was here when they said they would be. It took all of 20 minutes and they were on their way. Th... [ More ] |
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| Great Job | | Thank you for the great customer service. We really appreciate it! You saved us after a very difficult time that we had with another carrier. Great job! [ View ] |
| | | Christina | | 6/18/2009 12:19:00 PM |
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| car hauling | | You guys did a great job. Dropped off one car and picked up another. All done in 20 minutes right in front of my house. Nice people. Honest Good to do business with. [ View ] |
| | | Jeff Warner | | 6/18/2009 10:58:00 AM |
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| Great Service | | A truck was assigned to my vehicle within 1 business day! My vehicle was picked up two days later. Three days from my placing the order.
My vehicle was 2500 miles away and was delivered in 15 days. The service was great, the driver was helpful and... [ More ] |
| | | Preston P | | 6/18/2009 12:33:00 AM |
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