Cascade Vehicle Shipping, Inc.  | |
| Location: | 700 NE 4th Ave Suite #201
Camas, WA 98607 |
| Phone Number: | (800) 809-0389 |
| Secondary Phone Number: | (360) 834-7898 |
| Website: | http://www.cascadevehicleshipping.com/ |
| Email: | Terry@Magiccarpetautotransport.com |
| Time On Site: | 4 Year(s), 10 Month(s). Since 4/18/2007 11:12:00 PM | | FMCSA Licensing: | MC-600841 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | VISIT CASCADE VEHICLE SHIPPING ON FACEBOOK, "LIKE" OUR PAGE, SEE PHOTOS OF CASCADE'S STAFF AND FEEL LIKE YOU ARE AMONG FRIENDS.
"The Cascade Difference" Cascade Vehicle Shipping is an auto shipping brokerage. We can assist you in the transport of just about any vehicle in the lower 48, Canada, Hawaii, Alaska and worldwide. What makes Cascade different is the heart of its employees, who not only care deeply about the customers they help, but who also care and have committed themselves to helping make a difference in the world we live in. While we remain an auto shipping brokerage first and foremost, we will do so with honor, integrity and a personal commitment to our customers and this world. That's "The Cascade Difference." |
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Have your own experience with Cascade Vehicle Shipping, Inc. to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1859 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Cascade Vehicle Shipping, Inc. reports that they have an average of 2500 customers per year. Currently, this site has 932 reviews posted by individual customers for the past 365 days. So approximately 37.28% of Cascade Vehicle Shipping, Inc. customers have posted a review.
This means that 62.72% percent of their customer’s opinions are not represented on this site. |
| Wy to DC - Ford Escape. They made it easy | | Working with Debbie really made this move very easy. I shipped a Ford Escape from Jackson, Wy to Wash DC area. The carrier was early when dropping off and the car was in perfect condition, albeit with the expected external dirt. Debbie was extremely... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Eret, thank you for the review, it was a pleasure working with you. If you or any family or friends should need shipping in the future, please call me. Thank you...Debbie [ view ] |
|   | | E. McNichols | | 2/3/2012 11:30:00 AM |
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| Smooth relocation | | I worked with Cascade after speaking with a few different carriers. Quite honestly, I'm sure most of the reputable-looking businesses would have done a fine job with my move from TN to TX, but I really appreciated the honesty and full explanation I ... [ More ] | | If you are looking for A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com - Thank you for the wonderful 5 star review. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
| | Edward | | 2/1/2012 8:38:00 AM |
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| truck Transport | | Dealing with Don at Cascade was a pleasure.Don knows this business and I was very pleased.My 1964 chevy truck was not damaged in any way and the driver stayed in contact with me throwout the process.I would highly reccomend Cascade. [ View ] | | Don Edwards, don@cascadevehicleshipping.com 360-975-3183. Thank you wayne for the kind comments, it was a pleasure working with . Please pass the word about me to anyone needing our services. [ view ] |
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| Our Experience | | Good experience and helpful information about how the business works. We were able to have our cars picked up the second day after the first available date we set up with Cascade. Our cars were here in Florida on time as they had promised. [ View ] | | 360-834-7898 malia@cascadevehicleshipping.com - George, I am happy to see you are another PERFECTLY SATISIFIED customer of Cascade. We aim to please and educating our customer are a very important part of the transport process. Thank you for the great review :) Malia [ view ] |
| | | George Garner | | 1/31/2012 3:06:00 PM |
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| Transport to car from Ohio to Oregon | | Overall the transaction was good. Debbie was very knowledgeable and informative regarding the questions I had. In addition she was easy to deal with and always responsive regarding the issues I had with carrier. [ View ] | | debbie@cascadevehicleshipping.com 360-975-3158
Carla, thank you so much for the review. In spite of the winter storms the driver had to endure, resulting in you getting your car later than planned, I appreciate your understanding during the delay. If you should need shipping in the future, please call me. Thank you again....Debbie [ view ] |
| | | Carla | | 1/31/2012 2:36:00 PM |
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| Great Serive by Mike | | Mike@Cascade did a very good job in getting my vehicle delivered to AZ, on time, from WA.
He worked with me through out the process and was able to find GOOD carrier for my vehicle at a decent amount. I was a bit hesistant in shipping my vehicle wi... [ More ] | | 360-834-7898 info@cascadevehicleshipping.com - Hello Pankaj, thank you for the amazing review, you were a pleasure to work with. Please call us if you have any shipping needs in the future. Cascade Vehicle Shipping :) [ view ] |
| | | Pankaj | | 1/30/2012 10:28:00 PM |
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| Honesty` | | The process was painless and uneventful. Even the Rain was not an issue. All were very pleasant and professional [ View ] | | DAMON LUCKEY 360-834-7898, damon@cascadevehicleshipping.com. Phil thank you for the kind review. The Shipping of your vehicle was flawless and I hope to get an opportunity to work with you in the future. Any Referals that you could give me would be much appreciated. [ view ] |
| | | Phil Hildreth | | 1/30/2012 1:14:00 PM |
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| Great coorespondence | | Debbie was EXTREMELY helpful throughout the process of transporting my 1991 Lotus Elan convertible from California to Florida. Cascade wasn't the cheapest quote, but I read up on their reviews and read the information that Damon emailed me about oth... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Anthony, thank you so much for the great review !! I really enjoyed working with you. If you or anyone you know should require shipping in the future, please call me. Enjoy your new car!!! Thank you.....Debbie [ view ] |
| | | Dr. Rappa | | 1/30/2012 1:26:00 AM |
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| Customer service | | Customer service from Cascade contact person (Debbie Fontaine) was by far one of the best experiences i have had....i work for a fortune 500 company and our own customer service should be as good! She was accessable at all times thruout the process;... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Tom, thank you for the great review!!! I thoroughly enjoyed working with you and, if the need should arise, look forward to working with you again in the future. You were a pleasure to work with. Thank you again, Debbie [ view ] |
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| Order #6372464, Confirm# X581512518 | | Before we placed the order, Malia was very knowledgeable and informative regarding the questions we had. Since we had not contracted this type of business before, we didn't completely understand how the vehicle shipping industry worked. Providing t... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 - Thanks for the review, Helen. You know, my job is to contact the carrier for you, I am not sure why you thought it was your responsibility. I am happy to see everything went well. Thank you again. MALIA [ view ] |
| | | Helen E. Groves | | 1/27/2012 7:27:00 PM |
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| overall great experience with Cascade | | Jeff and company were prompt and upfront, no hidden fees or empty promises, was a little put out with driver driving vehicle across town after I made it clear it was not registered and uninsured, could have exposed me to liability in an accident. Al... [ More ] | | jeff@cascadevehicleshipping.com 503-882-4988
Andy, Thanks again for your business. I know we will doing for in the future. Your 2nd vehicle will be picked up tomorrow so I will talk to you then, Jeff. [ view ] |
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| Malia | | Malia you are awesome, I spoke to her around 0930 on 27 January. I was told $820 I think from San Antonio to Maryland. I told her I could only do $700, she didn't promise me it would be picked up soon; because my bid was lower than average. By 1025 o... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 - Thanks for the great review Durville. I am happy we were lucky enough to get this moved for you at such a low rate...............very lucky! Thanks again. MALIA [ view ] |
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| Excellent service from Kim Frailey | | I called a different company who promised super service and delivered nothing. I cancelled the contract and called Cascade. From the very first contact with Kim, I knew I had found the right company to do the job. She was patient, knowledgeable and i... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 VP of Operations
www.cascadevehicleshipping.com www.facebook.com/cascadevehicleshipping
cvs.kimberly@yahoo.com
Lee,
It was wonderful working with you! You made my job so much easier. Please let me know if you need anything else and I will get it taken care of for you. Thank you again! [ view ] |
| | | Lee F | | 1/26/2012 10:11:00 PM |
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| Not the cheapest quote, but good service | | Cascade found a carrier in 1 day, my car was picked up on time and delivered on time in good shape. No problems, would ship with them again. [ View ] | | Don Edwards, don@cascadevehicleshipping.com, 360-975-3183 Mary, thank you for the kind words, it was a pleasure working with you [ view ] |
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| malia | | Malia was great to work with. I signed up with another company first and after some poor customer service, went looking for another alternative. Malia gave me so much more information about the process and kept in touch with me while waiting for th... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 Thank you Cindy for the great review! It's wonderful to hear everything went just perfect for you, call me next time you need to ship your car. MALIA [ view ] |
| | | c. irwin | | 1/25/2012 7:49:00 PM |
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| good shipper | | I spoke with Mike and Damon from cascade. They steup and arranged two vehicles for me, it was reasonable and speedy. [ View ] | | MIKE 360-834-7898 Mike@cascadevehicleshipping.com Mike, it was a pleasure doing business with you. When you get ready to ship the other car just give me a call and I'll get you dialed in. Have a great day and thanks for the HONEST 5 STAR review. [ view ] |
| | | stang11 | | 1/25/2012 4:04:00 PM |
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| transport | | on time and good followthru. Good experience
I am a person of few words. I do not believe in lengthy reviews......... [ View ] | | jeff@cascadevehicleshipping.com 503-882-4988
John thanks for your review. Even the short ones are as important as the long ones. Take care, Jeff [ view ] |
| | | John Tryniski | | 1/25/2012 3:27:00 PM |
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| Satisfied customer | | Debbie was in contact with us for the entire process and called to see that we were satisfied when the job was complete. The process was very easy and the vehicle was shipped without any unpleasant surprises. [ View ] | | debbei@cascadevehicleshipping.com 360-975-3158
Stephanie...thank you for the great review. I really enjoyed working with you, if you should need shipping in the future, or if you know of someone who does, please call me. Debbie [ view ] |
| | | Steph | | 1/25/2012 1:22:00 PM |
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| Excellent Service | | I had never shipped a vehicle before and had many questions in regard to the process. The agent I dealt with, Debbie Fontaine, was extremely helpful and answered each and every question to my satisfaction. The delivery location was somewhat off the... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Sean, thank you for the great review!! I thoroughly enjoyed working with you and would welcome working with you again in the future. Thank you so much...Debbie [ view ] |
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| move military truck | | Tough heavy load to ship- -military humvee- - everything was cheap and perfect- trucker was very good and Jeff the agent did the job for hundreds less then 10 other shippers I called- Will always Jeff at Casscade shipping [ View ] | | jeff@cascadevehicleshipping.com 503-882-4988
George it was a pleasure working with you and I'm looking forward for your future business. Jeff [ view ] |
| | | george meehan | | 1/24/2012 7:39:00 PM |
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| Malia McClain | | This was my first time transporting a car. I visiting some sites and received phone calls for a week by aggressive people with a business as usual attitude.
Malia was the last one I called after reading the reviews of transport companies.
She ... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Sam, you are such an incredible customer. I wish we could have been able to get your vehicle moved for the lower rate but no carrier's would take it for $200 less than what that route requires. We can put any number out there but in the end, the driver has the last say. Thank you for allowing me to explain the shipping process to you and for trusting my expertiese. Thank you again, Sam. MALIA :) [ view ] |
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| MIKE (Terrible Experience Overall) | | Overall my experience was terrible. I will detail why I say that. First off, the quote given was off by almost $300. It was only several days after my expected pickup date that I finally got a call saying that they found a carrier but the price wa... [ More ] | | Mike@Cascadevehicleshipping.com 360-834-7898 Kimberly@Cascadevehicleshipping.com
Matt,
First, you arranged for your vehicle on the 28th of November with a ready date of Dec 15th. That is past the window that a quote is good for as it states in our terms and conditions. We do what we can to keep the quote the same, but if the pricing changes with the carriers since they set the pricing, that is out of our control. YOU agreed to take the carrier for the additional funds, you could have declined that carrier and Mike would have kept looking at the original price. Second, it was 175 more, not 300. Third, since you placed on the 28th of Nov, and your vehicle wasn't ready until the 15th, we typically wouldn't make contact until about a week before the ready date. Mike contacted you on the 6th of Dec to let you know that he was still looking for a carrier at 2:01 pm (if you would like to know the seconds I can give you that as well). Fourth, your vehicle was picked up with in the 10 days that our terms state, as you were ready on the 15th and it was picked up on the 23rd.
We use this carrier on a regular basis, but cannot control what the carriers say to customers. I will have a talk with their company and remind them treat customers better than you were treated. That is something I can do. Dirty??? Your vehicle was transported from WA to IL in the dead of winter. The driver went through wind, snow, rain etc. If you were concerned about the vehicle being dirty you should have chosen to move the vehicle enclosed. Again about the inspection, if there was miscommunication about that we apologize and I will talk to them about that as well.
As for being paid for the review, no you are not being paid. Included in your quote was the rebate which you will get back. So we are not paying you for the review, we are sending you a rebate for filling out this form, much like you would do with lets say Best Buy. You buy something, send in the proof of purchase and fill out a questionnaire and they send you back a rebate. Same thing. We never asked you to lie, we do the rebate whether its a positive or negative one as long as its based on our service and not the carrier. Read your terms about the rebate if you are confused.
Thanks Kimberly VP of Operations.
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| Completed job | | We were in a bind and called this company. We spoke with Kim who convinced us to use them, with a set date. Suddenly the date came up and the pick was not done. I received an EMAIL, saying things fell threw, and it was up in the air when it would be ... [ More ] | | Kimberly@Cascadevehicleshipping.com, 360-834-7898 Jeff@Cascadevehicleshipping.com
Vincent,
First of all I would like to say that we did everything we could to get you a carrier. When you called us because the other company you had set up with wasn't coming through, I (Kim) called around and found you a truck. They then called back and said that their route had changed and they could no longer take your vehicle. That is out of our control, and we continued to look for a carrier for you. Secondly, even though I am the VP here and would be happy to take your call, Jeff is actually your representative and he left you numerous messages. I again was not dodging your calls, I talked to quite a few times as well. I'm sorry you feel that the service was not what you though it should be, as I was not your representative. [ view ] |
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| Great experience | | The response was almost too good. Cascade (Debbie) actually found a driver before I had completed the purchase! Even though we were unable to use the initial driver, Debbie had another one lined up that picked up my new car purchase the same day th... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Brian, thank you so much for the great review, you were a pleasure to work with. I was always able to contact you, which helped in making the process so smooth. If you should need shipping in the future, please call me. Debbie [ view ] |
| | | Brian | | 1/23/2012 1:45:00 PM |
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| Car Delivery | | The process was perfect from initial inquiry to final delivery. This is a top service organization. The price was competitive for a cross country transport.
The pick up was at our daughters and she had positive comments for the service rendered. A... [ More ] | | Don Edwards, don@cascadevehicleshipping.com, 360-975-3183. Thank you for the 5 stars, It was a pleasure to work with you. Please tell your friends
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| From NY to OR in Record Time | | Cascade was easy to deal with and always responsive. After the first carrier cancelled out on my pickup, they quickly lined up another carrier. The car arrived in Portland OR in 3 days from upstate NY although it was expected to be 7-10 days. I was... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Thank you for the awesome 5 STAR REVIEW, Colleen. RECORD TIME? Wow, you sure have that right, thank goodness for those team drivers. I hope you enjoy your stay in Portland with your daughter and your new grandchild. Take care. MALIA [ view ] |
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| Jersey City to LA | | Very good service. I needed the vehicle to be picked up on boxing day and delivered after a specific date in January, which i guess is not a typical way they do it, but Malia, my primary contact, was able to arrange everything as requested and everyt... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - -Maciej, thank you so much for the great review. I do apologize about the confusion but with one quick phone call I had it taken care of. Thanks again, MALIA :) [ view ] |
| | | Maciej | | 1/22/2012 7:34:00 AM |
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| Smooth Sailing | | Flawless from beginning to end. Cascades communication was great from beginning to end. Pick up and delivery came off without a hitch. Moving across country comes with alot of headaches, and having Cascade handle the shipping of my car, was one less ... [ More ] | | MIKE 360-834-7898 Mike@cascadevehicleshipping.com Mike, thanks so much for the 5 STAR review. I'm happy that I could be a big part of your move out west. Please tell others about myself and Cascade Vehicle Shipping. Have a great day! [ view ] |
| | | Mike McCracken | | 1/22/2012 7:27:00 AM |
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| Great Service!!! | | The service from this company and especially Debbie Fontaine were outstanding to say the least. I was very satisfied with the price and overall professionalism everyone demostrated during the whole process. My vehicle was picked up and delivered in e... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Matt, that you so much for the great review! You and Andrea were a joy to work with. If you need shipping in the future, or know of anyone who does, please call me. Again....thank you. Debbie [ view ] |
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| late pickup and extra charge | | Our pickup was tine sensitive in a certain window....the pickup did not hit that window and cost an extra 35% to get it. Not the end of the world but disappointing and costly. [ View ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 cvs.kimberly@yahoo.com VP OF OPERATIONS
Robert,
I am sorry that your truck didn't pick up the vehicle until 3 days after your pick up window. I did everything I could to find a truck. I started working on this in December. Your vehicle wasn't ready to move until Jan. I cannot help if the pricing changes in that time frame. You were informed that the price was not set in stone but I would do what I could. I am just happy the vehicle arrived to your parents. [ view ] |
| | | Rob A | | 1/20/2012 5:30:00 PM |
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| Jessica Randle | | Good company to work with. Ended up cancelling with Cascade, but not due to anything they did.
Jessica was thoughtful and honest in explaining how the system worked.
[ View ] | | If you are looking for A+ amazing customer service that goes the extra mile please contact Jessica at Cascade Vehicle Shipping at 360-834-7898 or at jessica@cascadevehicleshipping.com - Thank you for the wonderful 5 star review. If you ever need assistance with a transport or know of anyone who may- Please send them my way. It would be my pleasure to assist in the transport of vehicles motorcycles boats SUV and Trucks- I wouldn't miss an opportunity to work with great customers. Thank you again Jessica R. [ view ] |
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| Damon Lucky | | We never shipped a car this way before and Damon did a great job of explaining the entire process.He was very thorough and honest. The car was picked up on the exact date we requested and was delivered promptly without incidents. We would definitely ... [ More ] | | DAMON LUCKEY 360-834-7898, damon@cascadevehicleservices.com. Martha Thank you for the steller review. I am happy that you and Brian chose to use my services, and that we were able to ship your mercedes for less than the original quote. Please contact me if I can ever assist you again. [ view ] |
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| Mike's the best! | | I was anxious as this was my first cross country move, but Mike was there every step of the way and my auto transport was smoother than I could have hoped! Not only was my car picked up on time, but Mike was able to find a carrier who got it there ea... [ More ] | | MIKE 360-834-7898 Mike@cascadevehicleshipping.com Michelle, you are a blast! It's nice to be able and help such a wonderful girl like you. I hope you enjoy the beautiful Pacific Northwest with all the outdoor activities. If you EVER need a car shipped or know of anyone that does, please give them my contact information. Have FUN!! [ view ] |
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| Malia | | I called Cascade Vehicle Shipping on a Monday to have a car shipped to me from a dealership in Ohio. Malia was very helpful and answered all of my questions as well as described how the vehicle shipping process works. She gave me a quote of $548 and ... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 - - Irv, thank you for the great review. Educating our customers on how the shipping process works is one of the most imporatant parts of my job at Cascade, without understanding the industry it can result in a very frusterating experience. Thank you again for the 5 STARS and I look forward to working with you again soon. MALIA ;) [ view ] |
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| Honda Civic from Oregon to Maryland | | Even though pick up was late, Kimberly was in contact at all times and the driver remained in contact with us at all times. Overall the experience was good for such a long trip during the holiday season and the weather encountered. If my daughter g... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP OF OPERATIONS cvs.kimberly@yahoo.com WWW.CASCADEVEHICLESHIPPING.COM WWW.FACEBOOK.COM/CASCADEVEHICLESHIPPING
Donna
Thank you so much for everything. If you need anything please let me know.
Thanks again! [ view ] |
| | | Donna | | 1/18/2012 11:35:00 PM |
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| Great review | | I was so pleasantly surprised with the great sevice I received. Jeff was professional, friendly and made me feel comfortable with using his company. He gave me a great price, way below everyone else's quote and I had AMAZING serive. We shipped 2 c... [ More ] | | jeff@cascadevehicleshipping.com 503-882-4988
Susan you were a joy to work with. I hope you are enjoying your new home. I see you make it there just in time for the big snow storm. I hope your friends will call me as well. Make sure you tell them to ask for me. Take Care. Jeff [ view ] |
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| Excellent Service | | I am very pleased with the service especially because I was organizing everything from abroad, that is, remotely and away from both the pick and delivery locations, a situation that was not optimal but with the diligent help and understanding from Ki... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 ext 230 VP OF OPERATIONS cvs.kimberly@yahoo.com WWW.CASCADEVEHICLESHIPPING.COM WWW.FACEBOOK.COM/CASCADEVEHICLESHIPPING
Luvy,
It was so nice working with you. I know doing everything by email is difficult, but you were a very easy customer to work with. If you need anything else please let me know and I will be happy to help you. Thank you!!! [ view ] |
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| Cascade / Mike Review | | Mike and the Cascade team did a great job ensuring that my vehicle was shipped in a timely manner and arrived early, in perfect condition.
Thanks! [ View ] | | MIKE 360-834-7898 Mike@cascadevehicleshipping.com Ruchika, it was fun working with you to get your cars shipped. It's people like you that make my job enjoyable! Have fun living in your new city and if you ever need a car transported please don't hesitate to give me a call. Make it a GREAT day! [ view ] |
| | | R.C. Rastogi | | 1/18/2012 4:47:00 PM |
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| Review of Cascade Vehicle shipping | | Debbie took the time to walk me through the process, followed up, and set realistic expectations, especially since it was during the holidays. I highly recommend Debbie at Cascade and also felt the carrier she had pick up my Jeep Grand Cherokee, was ... [ More ] | | debbie@cascadevehicleshipping.com 360-975-3158
Pete, thank you for the great review, I appreciate it. If you should have shipping needs in the future, or know of anyone who does, please call me. You were a pleasure to work with. Thank you for your business.
Debbie [ view ] |
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| Speedy deliver! | | Jeff was honest and kind from the first time. He did his job well. And I thinkg price was reasonable concerning the mileage ( It was from FL to OR ). My driver was right on time and delivered earlier than expected time. Also he even allowed to keep ... [ More ] | | jeff@cascadevehicleshipping.com 503-882-4988
Jaekyung, Thank you for the kind words. We do what we can to inform our customers what to expect, some companys just tell you what you want to hear to get your business. We will never do that. If there is anything else I can do for you just let me know. Take Care, Jeff [ view ] |
| | | Jaekyung Kim | | 1/18/2012 11:22:00 AM |
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| Malia | | The cost of the shipment was less than the quote. Very positive experience except that my car was filthy. We can not drop it off dirty so it should be delivered clean in order to identify any damages. I would most definitely use this shipping company... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Stephanie, thank you for the GREAT 5 STAR REVIEW! It's always a pleasure to see that we have another satisified customer.....that's what were do here at CASCADE!! Thanks again, MALIA [ view ] |
| | | Steph | | 1/18/2012 10:24:00 AM |
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| Service | | Communication before booking not very good. Once booking was made very good company to work with, communicated via email status of pick and delivery. Vehicle was delivered on time. Driver very pleasant and courteous. [ View ] | | INFO@CASCADEVEHICLESHIPPING.COM 360-834-7898
Thank you so much for everything. Please tell your friends and family to call us anytime for assistance.
Thanks again
Kimberly
VP of Operations. [ view ] |
| | | AFCC2009 | | 1/18/2012 8:54:00 AM |
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| My Move from Mainland to Maui | | Before the Thanksgiving week, I started my search for a company that I felt would treat my 2003 Honda Accord as if it were the most expensive car on the market. I soon received numerous emails stating how good their service was and I should use them... [ More ] | | jeff@cascadevehicleshipping.com 503-882-4988
Mary It was a pleasure working with you. I'm all rapped up in my flannel shirt watching the cold rain come down writing this knowing your all nice and warm in HI. lol I will still be looking for that one way plain ticked. Take Care, Jeff [ view ] |
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| My Move from Mainland to Maui | | Before the Thanksgiving week, I started my search for a company that I felt would treat my 2003 Honda Accord as if it were the most expensive car on the market. I soon received numerous emails stating how good their service was and I should use them... [ More ] |
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| All and all a good experiance | | The only issue that I ran into was with the shipper that we hired broke down on the way to pick up my truck. Christine contacted me right away and gave me the options that I had. She was very knowledgeable on the situation and how thing had gone in t... [ More ] | | Info@Cascadevehicleshipping.com 360-834-7898
Eric,
So sorry that the carrier broke down in transit. Its something that is out of our control which is why all dates we provide are estimates. Again we apologize for the trucks delay.
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| | | Eric Aston | | 1/17/2012 5:20:00 PM |
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| Utah to NJ | | Amazing! This is the second time that I used Cascade. They are honest and work hard to get the job done. Thank you! [ View ] | | OF COURSE WE ARE AMAZING!!!! 360-834-7898 malia@cascadevehicleshipping.com - Thanks Lou! You are the best......call me again soon. MALIA [ view ] |
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| Delivery estimation time no where close to what was promised! | | After A LOT of searching on line, I found Cascade to have the best rate for the delivery estimate time of 6-8 days from CA to FL, which is why I chose them. I needed my car as soon as possible. Looooong story short, apparently it is MY fault that I... [ More ] | | Mike@Cascadevehicleshipping.com 360-834-7898
Brooke,
My name is Kimberly I am the VP of Operations here at Cascade. I am completely blown away by this review you have left for Mike. You set up your order on the 10th, we had a carrier assigned for you on the 17th with a ESTIMATED pick up date in the 2 DAYS that you are stating the vehicle has to be picked up in. Our terms state that it takes 1-10 business days to find a carrier which we are clearly in. We have that carrier lined up with an ESTIMATED date of delivery in 11 days. NORMAL transit time is 7-10 coast to coast. DOT has rules the carriers have to follow. The drivers do what they can to get there before your estimated date of delivery, but they cannot guarantee anything! Mike along with everyone in this office does not guarantee anything as we DO NOT control the trucks schedule, which is why they give us ESTIMATES! Please see our terms and conditions if you are confused about them, I will be happy to explain them to you if you want to speak with me on the phone. Your vehicle has yet to be picked up, we have not collected a penny from you, we hit your two day window WITHOUT charging you the expedited fee for a 2 day window. I do not understand what the problem is. Your company is paying for this so for you to say you are out extra days on a rental car means your company is out not you. WE DID NOT PROMISE ANYTHING. Again I am blown away by what you have to say, and with the work that I have seen Mike put into this order. I do not agree with this review at all. If you would like to talk to me about it please call me. Kimberly [ view ] |
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| Dallas to Colorado Springs | | Customer service was great with rep Malia. She assisted me from the beginning and helped all the way through. Vehicle was dirty on arrival but what can you expect when it's on an open truck. I liked the Cascade shipping and decided that they earned m... [ More ] | | 360-834-7898 malia@cascadevehicleshipping.com - Hey Kurt! Thank you much for the great 5 STAR REVIEW! You are delightful to work with. MALIA [ view ] |
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| Vehicle Transport | | Orginally, I chose Viking Transport to move my vehicle. Viking was not honest. This was my first time having a vehicle transported. They failed to pick up the vehicle on time and wanted me to sign a contract. By accident, I called Malia. Malia expla... [ More ] | | malia@cascadevehicleshipping.com 360-834-7898 - Well, Leonard. You had certainly been through the ringer before you accidentally called Cascade and I answered. Thank you for letting me earn your trust and having faith in me, I haven't been doing this for 4 years for nothing.....LOL! You were a great customer and NOW you know who to call if you need a vehicle transported. Take care. MALIA [ view ] |
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| Cascade Vehicle Shipping | | It was a difficult time to ship my car over the New Years Holiday. Kimberly was upfront about that and about the timing. I really appreciated her honesty and the work she did to get a truck to ship my car. The truck was actually an enclosed vehicle w... [ More ] | | Kimberly@Cascadevehicleshipping.com 360-834-7898 VP OF OPERATIONS
Thank you so much Dana. It was a pleasure working with you each time. If you need anything else please let me know :) [ view ] |
| | | Dana R. | | 1/17/2012 2:03:00 PM |
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