Auto Rail Forwarders  | |
| Location: | Halifax, |
| Phone Number: | (800)387-9000 |
| Website: | http://www.autorail.com/ |
| Time On Site: | 7 Year(s), 11 Month(s). Since 3/11/2004 1:15:00 PM | | |
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Have your own experience with Auto Rail Forwarders to share? Click Here to add a review. Overall Rating (Last Two Years*): 
19 ratings & reviews posted
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| MUST READ | | Just so you know I have been informed by an Employee, Currently HALIFAX REGIONAL POLICE FRAUD UNIT in Bedford N.S. have an open and ongoing investigation on this business.
If you have an issue contact HALIFAX REGIONAL POLICE FRAUD.
The more c... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
|  | | Caring Person | | 1/27/2012 3:15:00 PM |
|
| Refund | | This car move never happened and that's not the issue.The money was paid and the autorail types under Gerry Giovannetti stopped replying in any manner to my calls and e-mails.Do not give them money!!!What is this you can't just steal funds from peopl... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| |
| Lost or Stolen Car??? | | I am now into the 9th week of trying to determine what to do about my son’s vehicle which has gone missing while being transported by Autorail Forwarders out of Halifax to Calgary back in early October of 2011.
There are many facets to th... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| |
| NEVER again... | | We shipped our vehicle from Edmonton to Ottawa...I was provided a quote (which I had to pay in advance) and an estimated delivery time of 9 - 11 days. We dropped the vehicle off on July 23, 2011 in Edmonton (at the address they provided). We went o... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| | | Derek | | 10/24/2011 3:04:00 PM |
|
| continuous lying | | I dropped off my car in Moncton with my brother on July 18th in order to ship my car from Moncton to Vancouver. Like they did to every other customers, before I paid them, they answered and replied to my questions, phone calls and emails right away... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| |
| look for other transporter | | I had bad experience with them , which started immediately after I dropped my car on 28 july 2011,
and after I paid them in advance :
- before that the address they gave was not accurate , i needed to spend more than an hour around the area to find... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| | | abdul | | 9/28/2011 7:29:00 PM |
|
| Where is my car? | | I moved to Montreal to Vancouver on August 2nd. I asked my superviser if I could drop off my car on August 1st, BC day. she told me that I could drop off my car August 1st. I asked the exact contact point at the drop off place; however, she never... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| |
| Waited for 92 days before I got my car | | Gerry lied.Gerry continually avoided my calls.Gerry always had another call or a friend on another line.Gerry sent me email telling my car was on its way on May 5th and I would have it by end of May.Gerry said my car got mixed up with another.Gerry s... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| |
| I think they stole my car | | I paid autorail to ship a car from London Ontario to Vancouver. The car has not arrived and the company has not provided updates as to where it is. I think they stole my vehicle. I may have to go to the police or start legal action. One doesn't reall... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| | | Rahim Manji | | 8/15/2011 12:27:00 PM |
|
| HORRIBLE SHIPMENT | | Shipped car from BC to ON with Autorail. Car show up with extensive damages, to the point that the car is unable to be driven. We were given the run around by Autorail for almost a year before filing a lawsuit, which we won, and have since been unabl... [ More ] | | IMPORTANT INFO TO OUR CLIENTS........ YOU SHOULD READ.....
The Response to this Review may be found in greater detail at the bottom.....
however, in the mean time, we provide the following.....
HERE IS A GENERAL OVERVIEW
Please be advised that Auto Rail has been in Business for over 25 yrs and ships over 1000 vehicles per year, we are in Partnership and Rely on our main Service Providers CN RAIL and ALLIED SYSTEMS who both have been in business for over 60 yrs.
These service providers have been Delivering our Clients Vehicles to several Locations across Canada and the USA for many many years.
It is important to Note that we do have Clients who complain from time to time..and we understand the frustration of waiting for delayed shipments.
Auto Rail does it's very best to get back to clients as quickly as possible with answers to there questions.
In the shipping business, Private clients need info, and we understand that... ... some clients want updates, some want in the AM, some want in the PM.. some want daily , some want weekly and others.. well they understand the delays and the time it can take.
Auto Rail can only give approx times and can never guarantee an exact delivery time, as per the terms and conditions that we provide to each and every client.
What clients don't understand is that the auto shipping industry in Canada is very small, compared to our neighbors in the USA. Service providers in Canada ship using Rail - Truck and in some cases a Drive Away Service.
Take for example, Allied Systems our main service provider, who is the Largest Auto Shipping Company in North America.
Recently Allied Systems ( which you can google) lost 2 major Contracts in 2011 that they held for over 50 yrs with GM and Chrysler Corporation, leaving almost 250 trucks now sitting idle in Canada .
You ask, How has this effected the market Place and why is my shipment so late.?
What private shippers don't understand is how that has effected the market place for used vehicles being moved throughout the entire Country.
Basically, those smaller carriers owning from 1 to 10 trucks in Canada.. have gone after those two contracts across the county and have little or no time to move used vehicles, So the industry has taken a major turn on the used car shipping business in Canada.
Why ? why is it , that Clients vehicles are being delayed and put on the back burner, as others scramble to find interline carriers to hopefully move there inventory for ie: moving companies, used car dealers Gov't , and Private shippers etc etc.. Shipping vehicle in a timely manner is and has been a major problem for awhile now.
Why you ask ?
Think about it.....
Who would you rather move vehicles for.... GM - Chrysler or any of the big manufactures or one zzeess or two zzeess from private shippers.
The answer is quite clear... truckers big and small would rather ship for manufactures, who give them little to no headaches and don't have to answer to clients shipping one vehicle at a time, versus 500.
What must be understood is that it is not our intention to hold vehicles that are being shipped, we have never lost or have had a vehicle stolen. Vehicles for sure have been delayed with out question, SOME yes have been lost in our yard, as we sometimes have over 2000 vehicles in a yard waiting to be delivered.. But ...STOLEN.. .. NONE.
What Clients don't understand is that from time to time we do have to rely on several other inter connect carriers who don't tell us the straight goods and give us false hopes of yes it was or wasn't picked up, or our truck broke down and couldn't pickup the vehicle. etc etc.... Lies Lies Lies.. and what we have to tell the client is what information is relayed to us.....
Inter Line Carriers as well don't like to pay there claims when we have not physically handled the vehicle.
Almost every time we take the blame and fingers are pointed at our Company , when in fact the carrier who we brokered to move the vehicle , takes there fees quoted and will not and doesn't take responsibility for damages or the time delays that they have caused. All the carrier cares about is getting paid for that shipment.
Since our Head Office is Located in Halifax Nova Scotia , we do communicate with the local police dept on several matters, not only here but across the country.
Police Agencies Ie: RCMP contact us on a regular bases to track vehicles that may be suspected in illegal drugs being shipped or other items, so we on a regular bases provide details to them for investigation.
Our Company has never been charged with FRAUD !
And we do have and open and ongoing relationship with the Police department here in Halifax , as we keep them informed of events of clients concerns.
It is our goal since our volume of business has increased over the years to up date Review sites, like this one , so that we are on top of each and every review and we give feed back.
We as well are going to start collecting and have clients submit reviews that are positive and those of which may have had a claim and that they have been satisfied.
We are yes sometimes at fault for perhaps not calling or emailing a client back, in the time frame that they wish us too.. however we are here and we are moving hundreds of vehicles.
If any one would like to verify this information, I would be more then Happy to provide you with the correct name and number , of the gentlemen who has been with the Halifax Police Department for over 35 yrs and is a Senior member , and is in Charge of the Entire Fraud Dept.
Sincerely,
Management
AutoRail [ view ] |
| | | Angry | | 7/19/2011 11:24:00 AM |
|
| RUN AROUND | | Autorail was to transport our vehicle from Vancouver to California. Fortunately we did not give Autorail our vehicle because they were not able to provide a bonding number required for transporting the vehicle across the border. Unfortunately we pa... [ More ] |
| |
| Delayed car shipment | |
When I booked my car shipment, I was told that the "usual" shipment time is 8-10 days although the shipment might take 10-14 days with delays. Gerry was responsive to my emails until he confirmed receipt of payment on April 14th.
I dr... [ More ] |
| | | Carey | | 5/22/2011 7:30:00 PM |
|
| Shipping my truck with Auto rail | | Auto would supply zero shipping information, not so much as an exact date the car was shipped!!
I was given a quote , payment was made in full. Two days later i get a call saying i owed another 575 dollars , I refused I said I would pay half of th... [ More ] |
| |
| Damage | | Gave me a qoute from Vancouver to Halifax over the phone and then swallowed thier quote saying "we gave you Calgary to Halifax by mistake" was last minute and I have no back up transport company and had to pay the difference.
Car arrived w... [ More ] | | Hello
This gentlemen is out for a money grab, he is a doctor and nickelled and dimed us to death, and request a free Pickup and deliver, before the shipping agreement was signed.
We told him the day we pickup the vehicle from our terminal and if we have time we will deliver to him, and almost 2 weeks passed and he finally called us looking for his vehicle. of course we gave him FREE Storage ,
Of course, we delivered to his door Free of Charge.
We did not force him to ship with our company , he had other options, we mis- quoted him before he even paid for the Shipment.
He was quick to pickup on the incorrect rate, because he showed up at our door lickitdee Split, so he could nail us for the pricing.
This guy is out to get a free Stereo, for a small little older vehicle thats worth less then the stereo costs.
We told him to refer to the Terms and Conditions...which we did not force him to Sign... I leave it up to you to decide.
Regards
Sincerely
Management. [ view ] |
| |
| Car Shipment Toronto ON to Kelowna BC | | Signed a contract on August 24, 2010 with AutoRail to have car shipped from Milton ON to Kelowna BC. Told car would be shipped by rail from Toronto to Calgary and then by truck to Kelowna. Told this would take 12-15 days. Told by AutoRail that the... [ More ] | | See the note on the other claims.. we do not take peoples money,, we are partners with CN Rail.. if that was the case we would not be provided Rail Service.
Tks
Management
[ view ] |
| |
| autorail forwarders | | victim of fraud by Autorail forwarders when having car shipped from Montreal to Vancouver.Difficulty in getting location of drop-off and pick-up locations,Lied in many instances and put us on a wild-goose chase.Hanging -up phone not answering emails.... [ More ] | | What happened here is our CP Rail Supplier owed our Company who has been in partnership with CN Rail for over 20 yrs.
The CP Agent who interlines, owed us over $ 30 000 in Damage Claims and Vehicle Rentals.
We brought to the attention of CP Agent J Simons, he held our clients Vehicles hostage, as he felt that he was not responsible for vehicle claims, that he moved for our Company. We had all the vehicles that sustained damage, dropped directly at there terminal, and we did not even touch them.
He felt that his billing to us was not going to be paid, and taken as payment for the claims. J Simons has caused us major grief.
We repaid all our clients.. and vehicles all got delivered and we offered a letter of our apology and discounts. [ view ] |
| |
| Scarborough to Vancouver | | Gerry Giovannetti is taking peoples money at auto rail and not paying the company that is shipping for them thus cars are sitting in lots. In the case where J Simons shipped the vehicle for Auto Rail, Auto Rail did not pay them and now J Simons is h... [ More ] | | See the note on the other claims... we do not take peoples money,, we are partners with CN Rail.. if that was the case we would not be provided our rail service with CN. TKS Management [ view ] |
| |
| My car was being held ransom due to unfortunite a dispute between two companies | | I paid 1340 by use credit card to auto rail for car delivery from Vancouver B.C. to Ottawa ON and I dropped my car 1 month ago. After couple weeks, they told me my car was held by another company that has a subcontract with auto rail because some deb... [ More ] | | See the note on the other claims... we do not take peoples money,, we are partners with CN Rail.. if that was the case we would not be provided our rail service with CN. TKS Management [ view ] |
| |
| No communication | | After four weeks of waiting to hear from Autorail Forwarders, I called to request:
Where the car was?
When it should arrive in Vancouver?
Where should I pick up my vehicle?
Steve would not answer my questions and I was referred to Jerry. Jerry... [ More ] | | Gerry Did return phone calls to the client.
See the note on the other claims... we do not take peoples money,, we are partners with CN Rail.. if that was the case we would not be provided Rail Service.
TKS Management
[ view ] |
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Valley Solutions, Inc.