A Across USA Auto Transport  | |
| Location: | 4075 A1A South
Saint Augustine, FL 32080 |
| Phone Number: | 800-243-0066 |
| Secondary Phone Number: | 904-460-1186 |
| Website: | http://www.aacrossusa.com/ |
| Email: | movecars@bellsouth.net |
| Time On Site: | 4 Year(s), 9 Month(s). Since 5/16/2007 7:56:00 PM | | FMCSA Licensing: | MC-248753 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | Did you know?
During the last 2 years the top 5 rated companies(5 stars) have an average of 100 bad reviews each (2 stars or less). Our company has just as many customers and had just 7 bad reviews. I have brought this to the attention of the management of Transport Reviews. However to this point I have been ignored. Be aware of the total inaccuracy of these ratings.
WE ARE FAMILY OWNED AND OPERATED FOR 20 YEARS AND HAVE AN A+ RATING WITH THE BETTER BUSINESS BUREAU. THIS IS THE HIGHEST RATING IN THE COUNTRY!
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Have your own experience with A Across USA Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
94 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
A Across USA Auto Transport reports that they have an average of 5000 customers per year. Currently, this site has 38 reviews posted by individual customers for the past 365 days. So approximately 0.76% of A Across USA Auto Transport customers have posted a review.
This means that 99.24% percent of their customer’s opinions are not represented on this site. |
| Service | | This is my third time using A Across USA to transport a vehicle. I have been very pleased with the promptness and care provided. [ View ] |
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| transporting our car | | We were really blown away by how easy and efficient the whole process was in terms of transporting our car to our daughter in Sacramento. Right from the start when speaking to Corey, all details were spelled out and the quote was almost immediate. ... [ More ] |
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| car shipped to Baltimore | | The initial scheduling and pick up of my vehicle in San Diego was well arranged and very timely. The car was picked up within one week of first contacting Corey at A Across USA autotransport. The transport company that moved my vehicle was not as eas... [ More ] | | Thank you Adrian for taking the time to give us a review. However, the review was to be about our company, not the carrier. You gave us 4 stars four honesty, 4 stars for knowlegeable, 5 stars for hold times/promptness, and 4 stars for overall customer service. Yet you gave our company a 3 stars rating.(because of the carrier) It doesn't make a lot of sense, but thanks anyway for the review. [ view ] |
|   | | Adrian | | 12/27/2011 2:12:00 PM |
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| Good Business | | I have used 2 or 3 different companies over the years to go back and forth from Arizona to Illinois. They were professional, competent, ready, willing and able. The price was "decent"...who wouldn't want it cheaper? But, all in all I fel... [ More ] |
| | | Cyndi | | 11/9/2011 11:31:00 AM |
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| Motorcycle Transport | | A Across USA Auto Transport arranged delivery of a purchased motocycle from Ohio to Florida. They made this a very easy transaction from beginning to end. The price of $395 was reasonable and fair. Pick up was prompt and on time as was the delivery. ... [ More ] |
| | | Tom S (Daytona Beach, Fl) | | 10/7/2011 1:10:00 PM |
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| Great service | | I was very satisfied with the service, the drivers were on time and very courteous. I difinitely would you use them again. [ View ] |
| | | Aubrey Fleming | | 9/15/2011 2:56:00 PM |
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| delivery | | Although everything went okay, driver did not get to us until 8:30 at night. It was a little unnerving to have the vehicle unloaded on a hill at dark.
Would have preferred a daylight unload.
The driver did a good you and everythink worked out,... [ More ] |
| | | Gene Smith | | 8/26/2011 2:38:00 PM |
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| Review | | Service from the start with Corey at A Across Usa transport to Bad Boys Auto was outstanding. Corey was very attentative to my needs. He always responded to all my questions. He was available via telephone, which I called him once to just go over th... [ More ] |
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| Automobile transport | | We had the occasion to use aaross USA to transport our car from Louisiana to Tennessee. Mr Corey was efficient,professional,courteous and very helpful . The process was smooth,easy and fairly inexpensive. The transport company involved was Josoga Tra... [ More ] |
| | | JayaWarrier | | 8/6/2011 4:21:00 AM |
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| Automobile transport | | We had the occasion to use aaross USA to transport our car from Louisiana to Tennessee. Mr Corey was efficient,professional,courteous and very helpful . The process was smooth,easy and fairly inexpensive. The transport company involved was Josoga Tra... [ More ] |
| | | JayaWarrier | | 8/6/2011 4:21:00 AM |
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| Fantastic | | Shipping was extremely easy; the vehicle ended up having a dead battery and Corey called me immediately to notify me of the issue. When an address change happened at the last minute, he liaised with the driver to communicate the change. I can't say... [ More ] |
| | | Tricia | | 8/5/2011 12:01:00 PM |
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| Excellent service | | Corey was very professional, attentive, and courteous. Vehicle was picked up one day after available date and dropped off three days later. Driver was professional and pleasant to work with while the vehicle was unloaded. The actual transport company... [ More ] |
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| Excellent Service | | Had no idea what transport company to call much less who to trust with my car. Went online and read alot of reviews on many transport carriers. Good reviews on alot of companys was still nervous
on which one to choose. Went with my gut feeling and... [ More ] |
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| My Worst Nightmare - Do NOT Use! | | Initially I was very excited to be using this company because I wasn't able to drive it due to my pregnancy, it was cheaper than any other transport that I had researched and supposedly covered the insurance of damages, however, I was obviously wrong... [ More ] | | My worst nightmare is when my company gets blamed for something it had nothing to do with and in fact did not know anything about until this review. This transport was done over 3 months ago. Obviously we wouldn't have a 5 star rating on this site and an A+ rating with the BBB if we did what this lady claims. Her review my be true, but should have been against Auto Shipping LLC.the carrier that caused this problem. The contact that she has listed (Sam) works for them. If I had known there was a problem, I would have done whatever possible to help her out.
Jack [ view ] |
| | | Christal Ramos- Paul | | 7/14/2011 10:22:00 PM |
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| Special circumstances transport | | I purchased a car online about 10 days before I was scheduled to leave on vacation. I needed to set up a TIMELY transport with a RELIABLE company that I would not have any problems communicating with. I did some research on TransportReviews.com to ... [ More ] |
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| customer service | | Corey, out contact person at Across America was very very helpful, polite and courteous. If we would ever need to transport a car we would definitely call them. The car arrived really less than 2 days after pick up. Pick up was a little late due t... [ More ] |
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| Thank you | | I used the serviced of Across USA auto transport over the years to transport several cars between North Carolina and California and back to North Carolina due to job relocation.I had a very prompt schedule,very professional services and attitude.The ... [ More ] |
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| Thank you | | I used the serviced of Across USA auto transport over the years to transport several cars between North Carolina and California and back to North Carolina due to job relocation.I had a very prompt schedule,very professional services and attitude.The ... [ More ] |
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| Car transport cross-country | | Outstanding service overall. They were prompt and professional in all our dealings. They met our timeframe and were flexible working with us within a tight schedule. Everything went very smoothly and just as promised - transport company and driver... [ More ] |
| | | Victoria | | 7/7/2011 2:20:00 PM |
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| Excellent Customer Service | | I was very pleased with the customer service and delivery of my vehicle. It was delivered on time and most important to me was the constant communication between the driver and myself. I would like to point out that I alerted the driver that we lived... [ More ] |
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| Communication | | Corey, did a good job rescheduling my p/u after the car was delayed for a few days. The only issue I had was that I wasn't contacted to schedule the delivery until a the truck was 4 hours out. I would have liked to have updates to assist in plannin... [ More ] |
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| My first time to transport a vehicle | | I wasn't sure what I was doing. I got on the BBB website. These guys were highly recommended. I contacted them. Great experience - quick communication, answered questions, great transport company. [ View ] |
| | | mike t | | 6/6/2011 11:24:00 AM |
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| Experience | | I was very impressed with their service taking into consideration how nervous I was transporting my vehicles across states. They did a splendid job and the courier was actually available same day I placed my order but due to it being a little late, w... [ More ] |
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| Great experience | | I used Across USA Auto Transport to bring a car from Chapel Hill, NC to Miami and was completely satisfied with the experience. Stacy was in frequent phone contact with me throughout the process so I never felt uninformed or forgotten. I will use the... [ More ] |
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| aacrossusa review | | Cory was polite, prompt and delivered what he promised. The car was picked up in a timely fashion and delivered to the destination quicker than I expected.Their prices were also several hundred dollars less than another carrier that I checked with. ... [ More ] |
| | | Janet | | 5/12/2011 6:25:00 PM |
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| across usa auto transport | | I want to commend Corey, at Across USA Auto Transport, for arranging an excellent auto transport. I placed the order on Friday afternoon with the caveat of transporting as soon as possible.The following Monday morning my vehicle was picked up in mass... [ More ] |
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| Chrysler 300C SRT8 | | The transport of my car was oodles faster than I'd expected. I anticipated a couple weeks between ordering the transport and actually getting one, but the car got picked up in three days!
I'd also been estimated over a week for transport, but agai... [ More ] |
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| Good move | | I had to have my car shipped from California to Texas rather quickly. I did a quick Google search on transporters, filled out one form I saw and to my surprise received several quotes. Although I needed the car shipped quickly, cost was still a fac... [ More ] |
| | | Mike | | 4/22/2011 12:47:00 PM |
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| very happy customer | | I was nervous about the process of moving my vehicle because of bad reviews- we chose A Across USA Auto transport becuase of their BBB ratings and I liked that they were locally owned and operated. We were very pleased with the service and have alrea... [ More ] |
| | | shart | | 4/19/2011 1:42:00 PM |
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| Transporting of my Solstice | | I submitted the application to transport my Pontiac Solstice from Land O Lakes, FL to Piedmont, SC late on Thursday, 7 April 2011. I was notified the next day that a carrier had accepted the transport request and was told that I would hear from them ... [ More ] |
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| Shipping driver | | My congratulation to driver Lloyd Voder for his expertise, professionalism and continuous follow up during the shipping of the 1999 Kawasaki to Indiana. Your company has a great asset in the person of Mr. Voder. Please pass on to him of the good expe... [ More ] |
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| Dead on Late Arrival | | This transport company is just a middle man (which they don't advertise). I specifically told them I needed the car delivered by x date and to pick it up whenever they needed in order for it to arrive by that date. They picked it up on the last day... [ More ] | | I could find this order in our system because it was so old.Why someone would wait almost 2 years to place a negative review is unbelievable to say the least. On top of that it is placed on a review site that is totally unfair and is only concerned in their own profit. I can only assume that Jeffery is either ignorant, stupid, or just a plain liar. I will address each lie in order.
1/This transport company is just a middle man (which they don't advertise). This is Lie # 1
The first sentence on our website says the following:
A Across USA Auto Transport is a family owned and operated auto transport brokerage. It is also stated on our email advertising.
2/ They picked it up on the last day possible and delivered it several days after it had been promised. This is Lie # 2
No one has ever or will ever be promised a delivery date by our company. The following was sent to Jeffrey when he received his quote:
Unfortunately, as with every form of transportation, we have to deal with various uncontrollable situations (such as bad weather, breakdowns, traffic, sickness, etc.) which affects the pickup window and delivery estimates. However, we try to keep on schedule whenever possible. We suggest that you have an alternate person to release or receive your vehicle should this occur.
3/ They couldn't tell me where my vehicle was during transit, all along telling me it would arrive in time. This is Lie #3
As a broker we can only relay the information that we receive from the carrier. If they lie to us, we have no way of knowing.
Last but not least, the dead battery is our fault. What a joke!
If anyone has any questions please call 800-243-0066 and ask for Jack. [ view ] |
| | | Jeffrey | | 4/11/2011 12:20:00 PM |
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| Super fast pick Up | | The process of choosing which transport company to use was much more difficult than the actual transport of my 1977 Mercedes Benz 300D. I basically used Transport Reviews to narrow down the companies by the number of bad reviews posted, then I used A... [ More ] |
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| Great service | | Service was great. Car got here earlier than expected. The process was fast and easy. I will recommend Across USA auto Transport in the future. If you need service quickly this is the company for you. [ View ] |
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| auto transport | | This was my first experience in transporting an auto. The auto almost beat me home, I was very impressed with the service. I would use the service again and also recommend to friends. [ View ] |
| | | Roger Kruse | | 3/15/2011 12:24:00 PM |
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| Vehicle transport | | This was my second time using A Across USA and this time was even better then my first! A Across USA was faster and cheaper then any other company. The person I dealt with (Ryan) was very informative and got back to me promptly everytime I had a q... [ More ] |
| | | Renae | | 2/21/2011 2:00:00 PM |
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| | | William Reid | | 2/15/2011 2:57:00 PM |
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| car transport | | I was very satisfied with the service!!! Ryan was the customer service rep and I had to reschedule( due to weather conditions the car key could not be delivered) . Both drivers were courteous and helpful!! [ View ] |
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| Our Shipping Experience | | My husband and I were a little hesitant to use a Auto Transport company. Placing our personal property in the hands of others was a little unnerving to say the least. However, after our first vehicle was transported from Texas to Alabama, with no p... [ More ] |
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| Great customer service! | | The company and the drivers were completely professional and timely. They were courteous and understood how important the safey of my car was. They called when they said they would and arrived within 15 minutes of scheduled time frame.
I have to ta... [ More ] |
| | | Dorothy M | | 1/19/2011 7:37:00 PM |
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| Damage to Envoy | | Hi,
When the Envoy was delivered in MA the following damage was dicovered;
the oil Pressure guage on the dash was not operational,
and the radio speakers were going on/off - finally not working at all.
The dash cluster which contains the oil ... [ More ] | | I called Mr.Field and explained to him that any damage claim has to be with the carrier and must be noted at delivery. This vehicle was delivered over a month ago and this is the first notice of damage that was received. I gave him the carriers name and phone number, but I doublt that anything can be done at this late a date. He also indicated that we compensated him for the review. This is not true. [ view ] |
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| First time customer | | This was the first time I used an auto transport service. My son is in the Air Force and is currently attending tech school in north Texas. We live in Florida, so getting his vehicle to him without extensive travel time was our concern. A Across U... [ More ] |
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| Car Transport | | I had given my older car to my daughter; it needed to be shipped from Los Angeles to Phoenix,
a distance of 420 miles. The cost of driving it myself and flying back was almost comparable to the shipping fee. [ View ] |
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| Car transport | | The car was transported in a very timely manner. The driver stayed in touch with me throughout the process. The driver and his helper assisted me in putting the car on my trailer and tying it down . I wish to thank Ryan at A Across USA Auto Transport... [ More ] |
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| Car transport | | The car was transported in a very timely manner. The driver stayed in touch with me throughout the process. The driver and his helper assisted me in putting the car on my trailer and tying it down . I wish to thank Ryan at A Across USA Auto Transport... [ More ] |
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| 1969 Firebird Transport | | We agonized over picking a transporter for our recently purchased 1969 Firebird convertible. We bought the car from a private party on Hilton Head Island, SC while on vacation. We interviewed ~15 different transporters and finally settled on A Acro... [ More ] |
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| Vehicle Transport | | Our experience with A Across USA was a very pleasant and satisfying one. They gave us a 3 day window for pick-up and did just that. Delivery was also done in a ver timely manner as well. My daughter and I were very pleased with the service we receive... [ More ] |
| | | Aurora | | 11/17/2010 7:38:00 AM |
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| rapport | | Was excellent at keeping informed of progress and delivery time.
Would use again. Car arrived when expected. Driver was great and for some strange reason I must keeping adding words to this review notwithstanding that the first two sentences say it... [ More ] |
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| Excellent transport company | | Have used many companies to transport my cars. This is the best. Customer Service with Ryan was excellent. Price, very reasonable and my car arrived in good condition. Carrier was honest. Driver was Luis who kept me informed at times promised. ... [ More ] |
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| Excellent Service | | I got an enclosed shipment for a lot less that others were quoting. Communication from the customer service person was prompt, personal, and knowledgable. The same is true for the driver, who did a really excellent job, arriving almost two days ear... [ More ] |
| | | John R | | 11/2/2010 1:01:00 PM |
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