477 Express Auto Shipping LLC  | |
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Have your own experience with 477 Express Auto Shipping LLC to share? Click Here to add a review. Overall Rating (Last Two Years*):  
31 ratings & reviews posted
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| Total THIEFS!!! BEWARE | | Seriously, DO NOT WORK WITH THIS COMPANY. They were incredibly frustrating and total THIEFS!!! They stole our credit card information and charged over $1500 at Walgreens, Walmart and Home Depot. [ View ] |
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| DO NOT USE THIS COMPANY | | I have transported cars several times. This is the worst company I ever used. They quoted me $475 to ship my car from OH to NY. It was the lowest quote I received. I was promised the car within 10 days. It took 30 days to get my car. This after being... [ More ] |
|  | | Keith | | 6/22/2011 1:12:00 PM |
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| Poor service | | I have shipped many cars in the rpevious years, and this company is the worst I've dealt with.
The prices of this company are good, but the overall service was poor. Everytime I would call to inquire about the shipment it was like talking to 'Peggy'... [ More ] |
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| 477 Express is great | | Terrific company I had dealt with another company and they never followed up and did the delivery 477 came and took care of everything immediately. Excellent communication.
AAAplus [ View ] |
|  | | J Iverson | | 6/2/2011 10:47:00 PM |
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| WOW!!! | | 477 express contacted me and told me that they could transport my vehicle for 400.00 After giving them the 175.00 deposit they were totally unprofessional and disshonest. After a week of waiting and no word on them getting my jeep transported I asked... [ More ] |
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| DO NOT USE | | Don't use this company. After being quoted a rate of 600.00 and a pick up day.. 3 weeks later the car was finally picked up. I had made numerous phone calls to carlos and his staff, only to be lied to over and over of the pick up date. By the time th... [ More ] | | To whom it may concern:
Mrs. Debbie is only stating 1 side of the story. First driver went out there and her EX husband refused to release the car. So we rescheduled for the following week. The 2nd time with a different driver went out there to pick up on a Saturday the truck was fill to the window lip on both side of the vehicle. The driver called into the office and left a message that he was going to charge an extra $125 as per the contract stated and singed by Mrs. Debbie. [ view ] |
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| Worst Company Ever!!! | | This was the worst company, I have ever used in my life. Customer service was terrible!! Not only did they not show up to pick-up my vechicle, one of their employees stole my credit card number and made numorous fraudulent charges. They refused to re... [ More ] | | To whom it may concern,
We have a contract signed by the customer. We have proof that her vehicle was dispatched and not only did she book with us but she had also booked with 2 other companies which puts the customer in a a breach of contract. Concerning the supposed fraudulent charges made by an ex-employee, we sure do hope the customer has proof in paperwork about this and that she really did contact her attorney. If not, we already contacted ours.
Regards,
477 Express [ view ] |
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| K1500 pick up | | I contracted 477 express on Wendsday April 20th 2011 and was given a total price of $465 to deliver a pick up truck I purchased. It was to be shipped approx 400 miles from PA to NJ. Carlos Catala from 477 Express asured me that this was no problem as... [ More ] |
| | | Dave Stallwood | | 5/25/2011 7:45:00 AM |
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| Danger Danger Danger Danger Danger | | biggest scam on auto transport industry
they quote you lowest price and drag time to convince you to pay big money
they did not pick up my vehicle for over 2 weeks and they told me that i have to pay $800 for shipping
$300 more than they quote 2 ... [ More ] |
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| No Problems-Satisfied | | Signed contract on 5/9/11 with a requested pick-up date in Arkansas of 5/17. Car was picked up with about 3 hours notice on 5/19 and properly loaded. Received call from transport Co. on 5/20 that they would be arriving in California at 1700 hr. Cali... [ More ] |
| | | Keith | | 5/20/2011 11:00:00 PM |
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| Great Experience | | Ive been transporting my vehicle for a couple years now due to business. Im always traveling from fl to ca and vise versa. I decided to go with 477 Express because of their customer service and how they were straight up honest with me. everything was... [ More ] |
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| getting car off the truck | | 1st I will start off stating Carlos never told me they were a broker company. I didn't find out until the company called me to pick up my car and needed the buyer number. So I gave it sometime and Carlos to make sure everything worked out and he told... [ More ] |
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| OMG!!!!!!! RUN, do not WALK! | | Just call me and I will be glad to share. Too angry to go into details now. You will not believe the horrible experience!!!! As I said, RUN, do not walk away from this company. Most importantly, DO YOUR RESEARCH BEFORE hitting that submit button for... [ More ] | | This order made by customer Vivian Dennis, was estimated pick up for 05/13/2011. Eddy, customer’s cousin was also involved in the order. The carrier was supposed to pick up at Eddy’s location. During this process, we had dispatched the vehicle to Ultra Power Trans, Inc. unfortunately; the carrier was going to pick up the vehicle a little later than the estimated date. (ALL DATES ARE ESTIMATES- as shown in our contract). At no time, did we ever lose touch with the customer. Any situation that was brought to our attention, we’d contact the customer first. We spoke to Eddy & Vivian numerous times and they were not cooperative. The driver took it upon himself to contact the customer about their delay. In addition, Mr. Eddy cursed and demanded for pick up that day. The driver was professional and informed Eddy that he will not tolerate that kind of language & behavior. After their phone call, the carrier Ultra Power Trans called us to cancel the order due to the verbal abuse from the customer. Be advised, we have the carrier’s letter to confirm of such happening. Right away, we contacted the customer and advised about what had happened and told Vivian that we were looking for another carrier, the customer was very rude to all of our employees demanding that the vehicle had to be picked up on a certain time. We advised the customer once again, that all dates & times are ESTIMATES. The customer (Eddy) did not want to understand and was verbally abusing our agent. Even though they were being rude to us at 477 Express Auto shipping, we tried everything in our power to come to common ground. Unfortunately, we couldn’t work anything out with the customer. They didn't want to cooperate with us.* No matter what company they deal with Verbal abuse is not ACCEPTED. Especially here, at 477 Express Auto Shipping, LLC.* [ view ] |
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| Auto transport - Ohio to Texas | | 477 is a Broker, not the shipping company, so they Broker out work to independent drivers.
477 quote was $620, since it was standard, open truck carrier for a small, older car and they had a truck in Ohio. They asked for and received a credit card... [ More ] | | To Whom It May Concern, this customer Mr. Gabriel Villagran placed his order on 02/19/2011 to pick up his 1972 Chevrolet Coviar from William Becker whom resides in Berea,OH. We had contacted William at pick up location who advised us that he is an officer for the US Military and has a very complex schedule. Right away, we scheduled pickup for the 02/28/2011 after calling William Becker to let him know the date, Mr. Becker informed us that the date was not going to work because he was going out of town due to his work.. That he'd be back in 3 weeks from 02/28/2011 and that the earliest day of pickup would be on 03/24/2011. On the 24th of March, we dispatched a carrier to pick up the vehicle. Upon issuing the order for pickup, we received another call from William Becker that on the 24th he was not going to be available. He was going to let us know about the next available pick up date. We immediately informed Gabriel Villagran of the situation. He advised us that we had to do whatever Mr. Becker says. Gabriel Villagran advised us that he will call us back to let us know the arrangements he made with Mr. Becker. On 05/01/2011 we received a phone call from Gabriel stating to please call Mr. Becker and that the vehicle was ready for pickup. We advised Gabriel that the fuel prices went up and that there might be a higher carrier fuel surcharge. He gave us the green light to do whatever we have to do to get his vehicle moved. On 05/06/2011, the unit was picked up with Gabriel’s permission of the increase and delivered to his residence. After vehicle was being delivered, he turns around saying that he was not going to pay the fee that we had agreed to by phone. 477 Express Auto Shipping, LLC did not charge him for any changes on times, dates, and carrier’s dry runs. All of these expenses were paid by 477 Express Auto Shipping. We have all documentation of the dispatches that were made to carriers for Gabriel’s vehicle for pick up without any success due to Mr. Becker’s availability and re-scheduling. We tried our hardest to please our customer's need. Our job was done to the best of our abilities. [ view ] |
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| i WANT MY MONEY BACK | | I had contacted 477 to pick up my sports car. they sent me a quote of $525, stating that they owned there on trucks,and the journey would only take 3-4 days. When I called to book the pick up, Carlos told me they couldn't do it for the quoted price... [ More ] |
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| extremely lax customer serv. /still no refund | | final email after NOT being able to contact for many days while they had my deposit :
I really can not understand you guys biz plan.
Seems to me you ask for problems by neglecting customers requests ,no call back as requested ,no customer service... [ More ] | | William Victory, this particular customer placed the order with us on 04/06/2011 to move his 1997 Nissan pickup, he was advised that because of the route his first available pick up date would be 7-10 days after placing the order. On 4/25/2011, we dispatched the vehicle to the carrier (Sterling LG Solutions). That afternoon, we received a call from the carrier stating that the unit had been picked up by another carrier. This puts the customer on a breach of contract which clearly states “All cancellations have to be in writing. If a customer double books the shipping of their vehicle(s) with multiple transport companies (in that case two or more carriers will be picking the vehicle) or if a truck is sent to pick up the vehicle and it is not made available for pick up, for any reason, a dry run charge will apply.” As far as Mr. Victory is concerned, the staff of 477 Express Auto Shipping works without compensation and we can assure you that we worked diligently to get Mr. Victory’s vehicle transported within a reasonable time frame. Because of his negligence, the carrier charged us a dry run fee which we had to pay. Unfortunately, Mr. Victory made this transport arrangement impossible to fulfill due to his double booking with another company. [ view ] |
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| Dealership Shipping | | We are a Honda dealership in MA and have used 477 many times to ship cars to customers across the country. They were always on time and easy to deal with. Each delivery went through without incident and all of our customers on the other end were plea... [ More ] | | Thank you! It is a pleasure working with you! - Carlos [ view ] |
| | | Weymouth Honda | | 4/13/2011 1:37:00 PM |
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| NO NOT USE THIS COMPANY | | I would first like to start off by saying i know each person will have different experiences so I would just like to share mine with you. I hired this company to move my 1964 1/2 Mustang from Oregon to Oklahoma door to door service. I was told that i... [ More ] | | This is Carlos Herrera from 477 Express Auto Shipping. I'm the owner of the company and I personally wanted to respond to clear the falsification report of this client whom is being PAID by our COMPETITOR. We dispatched his vehicle on 03/02/2011 to Mobile Transport, Inc. They arrived at pick up location on 03/04/2011 and asked for Helen or Stephanie... They advised the driver that the vehicle was NOT ready, when we were told by Craig himself that the car would be ready for pick up. Due to that issue, the carrier assigned had cancelled. We told Craig about the situation and he kept insisting that his vehicle was ready for pickup. We had multiple carriers interested in picking up his vehicle but every time we would contact Helen or Stephanie at the pick up location, they'd advise us that the vehicle was still NOT ready, what are we to do at this point? We have all proof of this matter. We have the dispatch sheet signed by the carrier and proof that vehicle was not ready at time of pick up. We are a fair company and if our job was not done, we do issue our customers a refund, but in this case our policy contract clearly states that if vehicle has been dispatched, we have done our job to the best of our ability. [ view ] |
| | | Craig | | 4/11/2011 11:43:00 AM |
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| Great Service | | I originally contacted 477 Express from back in February to get a quote on shipping my GMC Envoy from Florida to Washington. My contact person was Carlos Herrera. From the very beginning, Carlos was straight forward with me. I was originally quoted 1... [ More ] | | Thank you Anne! [ view ] |
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| California to Wisconsin - on time | | Carlos is an experienced former driver who is now a dispatcher/broker who gave me a solid bid to transport my car from Southern California to Wisconsin. I received bids ranging from $840 up to $1600. His bid came in at $940 but based on his experien... [ More ] | | Thank you Larry! It was great doing business with you! [ view ] |
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| satisfied | | I had just bought a new car and needed to bring it back to massachusetts ..i called a few places and his quote was the best were others were off by hundreds of dollers.. he made sure all the paper work was right adresses ect..i felt safe to let my ne... [ More ] | | Thank you! [ view ] |
| | | marie hilliker | | 2/24/2011 1:46:00 PM |
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| the best | | Before moving my car I was looking for many company, and 477 express gave an incredible service me, to my they gathered it in time car and they esntregaron the day that I queria, besides having the best prices in the market. Carlos thanks you are the... [ More ] | | Thank you! [ view ] |
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| Dishonesty/ No refund | | I contracted with 477 Express Auto Shipping in December of 2010 to have a car moved in January of 2011 from New York to Pennsylvania. I dealt exclusively with carlos Hererra. The date was set for pick up. The gentleman who sold the car to me waited a... [ More ] | | let me just advised costumer that this particular client belongs to the competition i did refund this particular costumer his money back but no matter what he will not be happy he continue to call and demand things like free transportation for his family hes is a frustrated indivisible no matter what we do he does not stop to all costumer please one bad apple can spoil the entire croup, refund was done completely his was advised of this 3 weeks ago
thank you [ view ] |
| | | G. S. Sanislo | | 2/14/2011 1:31:00 PM |
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| Excellent Service | | I must say this was the first time I have ever gotten my car trasported and I was so nervous but Carlos made the whole process easy and worked with me. This company is very price competitive compared to the rest and he calls to make sure everything h... [ More ] |
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| Great Deal | | As a LEO, I double check companies reputation before doing business with them. If something I have to say about this one is; the honesty is their number 1 principle. Carlos backed up his words and got my service done extraordinary good. On time, no h... [ More ] |
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| 477 | | We entertained bids from numerous companies, but chose 477 because the price was competitive and the service provided by Carlos from initial phone call to delivery was excellent. The car was picked up later than the target date, but time was not of ... [ More ] |
| | | Judy Colins | | 12/2/2010 1:44:00 PM |
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| 477 review | | Great honest company who works quickly and make sure the job is done right. My car was here 2 days before they said it was going to be here and they helped get it here every way possible. Best car transport service I have ever used. Will use again in... [ More ] |
| | | anthony | | 11/11/2010 9:07:00 AM |
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| Car Delivery | | My wife and I had been looking for a Mazda Miata for several months. It took awhile because she needed an automatic and there are fewer of them available. We live in New Brunswick , Canada, and the prices there for used Miata's are very high. I bega... [ More ] |
| | | Terry | | 10/21/2010 7:55:00 AM |
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| Great Service | | I received many calls and emails from shipping companies once I submitted a form on the internet. Carlos from 477 express was the first to call me and seemed to be the most eager to take care of our needs. The car was delivered quicker than expected,... [ More ] |
| | | Kenny | | 10/9/2010 3:03:00 PM |
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| excellent company | | Im very impress with the service that 477 express auto shipping has giving me from the beginning of my call to the delivery of my vehicle they keep me update at all time with emails and follow up phone calls what really impress me that i had a questi... [ More ] |
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| Great service- Great Price | | Though this is the first time I am using service from this company, I am impressed by the quality, on-time pickup and delivery of my car. The customer service is excellent. At a reasonable price.
I am looking forward towards availing this service ... [ More ] |
| | | Venkata | | 9/3/2010 11:12:00 PM |
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