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United Road
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Begining Date:10/21/2013

End Date:10/21/2014

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Reviews 1-25 of 42
We were very apprehensive about transporting our car cross the USA. Especially by short and long haul conveyors. The contact person at United , Valeri was calming, acting as a friend and keeping us informed of the progress. Additionally the drivers at pick up and delivery were very professional and courteous. Thank you for a job well done. Recommendation. on long haul jobs, possibly wash car prior to delivery. I believe the price point charged would cover a simple car wash. ...[More]
By A. Rosenheck on United Road on Sep 20 2014 3:54PM
The whole experience was easy, fast and as promised in every respect. Just the opposite of our first awful experience with a competitor....[More]
By Bill Owen on United Road on Sep 16 2014 5:10PM
Booked an exact pick-up date and car was picked up on time. Delivery worked perfect with our arrival into Colorado. I would recommend United Road to anyone if they needed a car shipped. Thanks...[More]
By Kevin on United Road on Sep 8 2014 10:58AM
Two words:Efficient and professional.The entire process was efficient and professional.The agent and the driver did a good job of communicating information....[More]
By TJK on United Road on Sep 7 2014 3:26PM
United road was very promt in getting my request filled. A local driver from Wisconsin picked up my car. Allen Hoffman transport from Marathon. He arrived early and notified us he would do so. A great guy and company to work with. Tried to use a competitor from Illinois first and was strung along for 3 weeks. United road was fast and prompt with a large network. I made an order midweek. And before the end of the week we had been called about a pick up. Less than ten days start to finish. Well worth the money. ...[More]
By Brian Y on United Road on Sep 5 2014 8:19AM
Excellent service, picked up on time, delivered on time and wonderful communication. Highly recommended....[More]
By Scott Lewis on United Road on Aug 29 2014 11:55AM
I found United Road through an auto dealer referral, after I was left hanging for 3 weeks by another company whose representative quit and didn't give my order to anyone. I was very happy with the service I received from United Road. The price quoted was the whole price and nothing but the price. The driver did not ask for extra money upon delivery. United Road was very communicative and updated me regularly as they looked for a driver. I never felt forgotten. It took an unusually long time to find a carrier who would go from Kennesaw, GA to Portland, OR at this time of year. Once the carrier was assigned (about 13 days into the order request), the carrier picked up exactly as scheduled. Due to the difficulty in finding a driver for my route, my vehicle had to stop in Fontana, CA before coming up to Portland, OR. Unfortunately, my driver from Fontana to Portland had a breakdown and my delivery was delayed. When the delivery was rescheduled after the driver's truck was repaired, the delivery was right on time and the driver and his son were very polite, professional and found a way to unload the vehicle in a safe manner in a tight area. I would definitely use them again! Great service, communicative and honest....[More]
By Psyche de la Luna on United Road on Aug 28 2014 2:07PM
I would just like to say that the entire team was just awesome to work with!! I did drop my vehicle off so can't comment on pick up. It left their yard 2 days early and thus was delivered early much to the joy of my Marine son! I am a member of several Military Mom facebook pages, rest assured EVERY time someone asks about transporting a vehicle, I sing your praise! While my quote doesn't directly say Military discount, the price was better then I had hoped for. I'm not sure how you would go about getting on some kind of a list for Military personnel and offer them a modest discount, I'd be willing to bet you would have more then enough business. Thank you for everything!...[More]
By N Lee on United Road on Aug 21 2014 5:21PM
Having never transported a vehicle before, I was very concerned. After spending several days on the internet doing research and contacting transport brokers, I came across United Road. After speaking with Lou and reading over their contract, I called him back and set the entire transport up over the phone in 20 minutes. When the diver came for the vehicle, is was pouring down rain. Regardless of the terrible conditions, he was as nice and professional as could be. I would, with out a doubt, transport through United Road again....[More]
By J. Losco on United Road on Aug 21 2014 3:17PM
The service was excellent. From pickup to delivery we are totally satified with the prompt, professional performance....[More]
By Jeff Nusser on United Road on Aug 20 2014 9:10AM
Response from United Road
Pamela Adkins on Aug 20 2014 1:39PM
Thank you Jeff for your business and feedback. We appreciate it!...[More]
The car was delivered ahead of the promised date in excellent condition. hat's better than that? It would be a good idea for the driver to text or email the owner of the delivery to the destination. I learned the car was delivered by calling the destination. New Jersey did not have the information. In today's cyber world the progress of the shipment could be tracked throughout its trip....[More]
By Alan Parker on United Road on Aug 18 2014 9:06PM
Response from United Road
Pamela Adkins on Aug 20 2014 1:36PM
Thank you Alan for your feedback. We value your suggestion and will be reviewing to possibly implement a better system for tracking. We appreciate...[More]
This is the 2nd experience I had with United Road. I would recommend using this service. When selecting carriers I was surprised how many other companies promoted themselves by negatively projecting other companies. United Road did none of that. You can find less expensive carriers, you can find more expensive carriers. These folks were straight forward, did what they said, within agreed to parameters. Customer service was good, carrier that picked up was very good, thorough and polite. Would recommend. ...[More]
By D. Martin on United Road on Aug 18 2014 5:31PM
Response from United Road
Pamela Adkins on Aug 20 2014 1:34PM
Thank you D. Martin for your continued business. We appreciate you. ...[More]
The whole process was seamless and the driver was so courteous and professional. I went with this company because of the excellent reviews and now I completely understand how/ why they earned them. Highly recommended....[More]
By Carla on United Road on Aug 18 2014 4:27PM
Response from United Road
Pamela Adkins on Aug 20 2014 1:33PM
Than you Carla for your feedback. We appreciate your business and will look forward to serving your transport needs in the future. ...[More]
These guys are pretty good. I know that there might have been other places that could have offered less, but I wanted a peace of mind knowing that my car was going to get there safely. The one thing that the driver was going to do was call me when the car got to its destination. He never did. I had to call my friend to see it if it got there. Overall, it was a good experience....[More]
By Gerard E on United Road on Aug 18 2014 1:52PM
Response from United Road
Pamela Adkins on Aug 20 2014 1:32PM
That you Gerard for your positive feedback. We appreciate your business....[More]
United Road did a great job transporting my vehicle. It arrived earlier than expected, in great shape. They kept in contact with me when it was on route, and I knew exactly where it was at any given time. I would definitely recommend them again. While there was no damage to the car, it did arrive much dirtier than when it shipped. However, I was able to take it to a normal car wash and wash everything off without any problems, so it isn't a big deal....[More]
By Joel on United Road on Aug 11 2014 1:41PM
Response from United Road
Pamela Adkins on Aug 13 2014 10:09AM
Joel, We are happy to hear you were provided witht he service you deserve. We appreciate your business and referrals. Thank you ...[More]
I've used Autolog three times now and they've been great every time. I did try other shippers offering a better price, but their service wasn't great and I realize the way the game gets played to get you to pay a higher rate. That's not the case with Autolog. I also like that I can drop the car off in Linden NJ at my convenience....[More]
By Brian on United Road on Aug 7 2014 1:18PM
Response from United Road
Pamela Adkins on Aug 13 2014 10:09AM
Brian, We appreicate your repeat business. Thank you...[More]
I bought a Chevrolet volt in Michigan and had it shipped to me in Washington state. I contacted many auto moving companies and the service and honesty provided by United Road was excellent. I was very pleased with the customer sales person, Lou. I had numerous conversations with him about the move and he was able to provide the most reliable service. I would highly recommended United Road if you are considering moving your vehicle. Mark Lamden Kirkland, WA...[More]
By Mark Lamden on United Road on Jul 15 2014 12:48PM
Response from United Road
Pamela Adkins on Aug 13 2014 10:07AM
Mark, Thank you for your feedback and we are happy we could meet your service expectations. ...[More]
The transport of our car from Indianapolis to Southern California went very smoothly. I researched several companies and chose United Road for their excellent customer service(thank you Connie!) and their competitive pricing. Each time I called them for an updated quote or with questions about shipping, the customer service rep was helpful and informative. The car was picked up earlier than requested (which was fine!) and delivered 3 days later. The same driver from Indy (TFI Trans,Los Angeles) delivered in CA. He called 24 hrs in advance and we arranged to meet him at a nearby car dealership. He gave us a 2 hour window and called us when he on time! The car was already parked on the street and ready to go. I highly recommend United Road. ...[More]
By Melanie on United Road on Jul 2 2014 10:45AM
Response from United Road
Pamela Adkins on Aug 13 2014 9:34AM
Melanie, we appreciate your business. Thank you ...[More]
I used United Road to transport my car from Portland Oregon to Syracuse New York and a year later I used United Road again to transport my car from Syracuse New York to Los Angeles California. I was very pleased with the transport service they provided. They were professional, on time, and my car was in perfect condition. I will use United Road in the future. ...[More]
By Mary Huston on United Road on Jun 29 2014 12:36AM
Response from United Road
Pamela Adkins on Aug 13 2014 9:34AM
Thank you Mary for your positive review. We look forward to serving your auto transport needs in the future. ...[More]
Excellent company and great people! Loretta Gage was spectacular as she did a great job with arranging and following thru all the way to delivery. The driver they used was so good that I met him at delivery point and took him out to lunch. Highly recommend them. ...[More]
By Uday Doctor on United Road on Jun 27 2014 6:57PM
Response from United Road
Pamela Adkins on Aug 13 2014 9:33AM
Thank you for your business and referrals. ...[More]
Truck was delivered on time and communication was excellent all along the way. Setting up the order was easy and the staff at United Road made this a simple process for someone who has never had to move a vehicle....[More]
By T. McDonnell on United Road on Jun 27 2014 7:53AM
Response from United Road
Pamela Adkins on Jun 27 2014 2:26PM
Thank you for your feedback and your business! Much appreciated ...[More]
Terrific, no improvement needed, I am very pleased with the transport & the customer service, be proud you did good....[More]
By Mya Solow on United Road on Jun 26 2014 7:44PM
Response from United Road
Pamela Adkins on Aug 13 2014 10:16AM
Thank you Mya for your feedback. We are pleased that you were pleased. We look forward to serving your transport needs in the future....[More]
The transport operator showed up right on time, first thing in the morning. Out of there very quickly. Handled the truck with great care especially with the challenge of a failing clutch.Great communication and dropped off at the house. Pulled right into driveway. A pleasure to work with!...[More]
By Stephen Massingale on United Road on Jun 26 2014 2:22PM
Response from United Road
Pamela Adkins on Jun 27 2014 2:26PM
Thank you Stephen for your positive feedback. We appreciate your buisness!...[More]
I made my first internet / interstate purchase and transfer of a vehicle in June. My greatest concern about this purchase was selecting a dependable and reputable company to transport the vehicle. After much on-line research of many many transport brokers (customer reviews / BBB ratings / company policies / research on company CEO's, etc.) I landed on United Road. I was particularly impressed with the companies website, the companies mission statement, and Youtube videos I found in which the company CEO spoke about the transportation industry at industry conferences. After this research, my gut told me United Road was the best option. I called the United Road office and everything from that call forward was what I would describe as WHITE GLOVE SERVICE. Communications were timely, accurate, courteous, honest and thorough. Within a couple of days of the first call to United Road, I was signing the on-line contract (a boiler plate contract that was scary at first, but after having my insurance agent review the terms, he informed me it was pretty standard for auto transport). From that point forward, every step of the transport process was better than perfect.....numerous communications from United agents, no hidden fees, timely pickup of vehicle, delivery date beat estimated date, driver was courteous and so gentle with the car, absolutely no damage or wear, etc. At the conclusion of the shipping process, I came to the conclusion that United Road is probably the best in the industry and is a model for how customer service companies in general should conduct business. ...[More]
By mike tiller on United Road on Jun 8 2014 3:01AM
Response from United Road
Pamela Adkins on Jun 26 2014 10:41AM
Thank you Mike for the positive review, we appreciate your business....[More]
We went with this transport company because the cost of shipping the vehicle was well below any other quotes we received from other companies. Their customer service was great to set up the transport (Connie) and average once the vehicle was put into the system for pick up. Tiffany was available when I called with questions and sent one email after call with up dates on my order. She promptly called once my order was picked up by a driver and let me know the pick up and delivery day. Since the car was so close (PA to VA) the delivery was Extremely quick. Same day pick up and delivery :) The driver Chris was Awesome!!!! He called several times with updates on where he was, had the car off loaded in the lot we were picking it up when we got there, turned everything on so we could see it was in working order and pointed out any thing he noticed when he was walking the vehicle. Very personable. A++ Driver....[More]
By Lynn Mitchell on United Road on Apr 30 2014 11:45AM
Response from United Road
Pamela Adkins on Jun 26 2014 10:42AM
Thank you for your feedback, much appreciated. ...[More]
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