Reviews from All Customers.
Reviews from Customers who would use the company again.
Reviews from Customers who would NOT use the company again.
|Booked a month ago after planned for 8 months. They priced me for $898 , but only offered the driver $598 , pocked my deposit $300 . I never had a driver contacted me because they low pay the driver on the job network .
I requested the deposit refund and the requested was denied . This company had wasted my time and i had to report to my military base in other state . I had to cancelled my flight , booked two hotels in order to driver to the destination . It took 3 days for the 1700 miles trip from Zip 89081 to Zip 70820.
This company is rated F in BBB bureau and I wished I had reviewed their rating before I booked with them . Now all i wanted to do is to get my deposit back .
Please check all the complaints in BBB about this company before you book with them and one ,ore thing , get your order confirmation numbers as they will not disclose to you in case you complaint them , all the complains against them , they claimed that you are not their customer because you don't have the order numbers . What about the deposit charge on my credit card and the contract you made me signed ? Such a BS !
If you need a proof , feel free to contact me. This company should be put out of business !
|By HOWIE XU on AAA Anytime Inc. on Aug 18 2015 6:38PM|
|Response from AAA Anytime Inc.|
|Paul Everich on Aug 18 2015 7:40PM|
|Mr. Xu You are not our client, you have never shipped a vehicle with AAA Anytime, Inc. Please find the correct company and remove this false review im...[More]|
|If you're thinking about using them to transport your automobile run and run fast! Rich, is the sleaziest guy I have ever encountered. Not only did he misrepresent the nature of their business, they pulled a bait and switch and STILL managed to charge my credit card. Originally I was contacted by Rich to transport my vehicle.
He said quote, "we're not like the other guys, we have our own trucks to transport your vehicle." Not true. They're brokers just like the others. He even went as far as guaranteeing my car would be picked up by a specific date, another lie. When the transport company contacted me to arrange a pickup time, not only were they unaware of what Anytime mentioned, they told me the exact opposite - causing major problems with my timeline.
I called the sales department and they told me customer service was in another building! The gentleman gave me a number to call that didn't work. I finally spoke with Rich and he proceeded to ask me, "what happened?" I challenged him and he hung up. I finally got someone from customer service to answer. Anna told me to send an email requesting to cancel so I did. Today I look and there's still a charge on my credit card for the entire amount.
They are beyond shady. Do yourself a favor if you're considering transporting an automobile. Check the BBB or using a DIRECT trucking company. These guys are the definition of crooks!...[More]|
|By Chris on AAA Anytime Inc. on Mar 3 2015 8:48PM|
|Response from AAA Anytime Inc.|
|Paul Everich on Mar 3 2015 8:52PM|
|To Chris We cannot find you in our data base. Please provide us with your order number so we can verify if you are our customer.
Thank you very much
|Funny how AAA Anytime's Receipt/Contract doesn' t even have a Order #.
2/16/2015 - I was desperately looking for a car transporter to ship my car from IA to WA. I got several calls but AAA Anytime called me and proceeded to tell me what I wanted to hear.
A. They will deliver withing 3-4 days. They use their own trucks and 2 drivers. HASNT HAPPENED YET.
My time period was 2/17 to 2/19 because I had to pack my whole house and move my family to WA.
I was on military orders to change duty stations.
So they preyed on my desperation. I had another company already looking for me ($2049), and they sales guy from AAA Anytime (Jim Paige) told me that the cheapest I can get it for is $2298. I was desperate to get my cars shipped out BEFORE I leave and have them when I get on base. Because you know, with a child and huge base, you NEED a car to go get groceries, supplies etc.
SO I thought, these guys are guaranteeing it'll be there withing 3-4 days. I'll pay extra to get it sooner.
Today is 2/25 and the transporter is still in Council Bluffs, IA. A WEEK AFTER THE CARS WAS PICKED UP!
I would reference an order number but the receipt/contract doesn't even have one.
When I called customer service, which is the worst I have come across, it repeatedly goes into a voice mail OR a beep like a fax machine and hangs up on you.
The chance I did get through, Melissa (I don't remember the name), proceeded to tell me that it should be there this Friday or Saturday. Mind you, I called on 2/23/15 and the same person told me it'd be there that evening. ALL LIES.
When I called today 2/25/2015, she proceeds to tell me that the cars will be there on Friday or Saturday (2/27 or 28). And this apparently after calling the truck driver. She repeatedly tells me to call the truck driver of which I keep telling her, I have my dealing with YOU not the truck driver. And she tells me that the truck drivers work for them. Exactly, which means, YOU, AAA Anytime has to coordinate with THEM to make sure the shipments come on time. After I got angry and tried to explain to her how I have to go to work, I have no way or no one to go get groceries she yelled at me and hung up. Is this how customers are treated now days? I don't think so. And I don't think that companies like AAA Anytime paint a pretty picture for all the other companies out there trying to do it right and being honest. My regret is I should have NEVER used this company, and as a service member, to be treated like this is saddening. I will share contracts, even the truck driver can attest to the lies and deceit of this company. No use yelling at the driver, he's just driving. It's AAA Anytime who are the liers, crooks and thieves....[More]|
|By Heshan Mudannayake on AAA Anytime Inc. on Mar 3 2015 8:35PM|
|Response from AAA Anytime Inc.|
|Paul Everich on Mar 3 2015 8:48PM|
|To Heshan You are not our customer you never shipped a vehicle with AAA Anytime, Inc. if you had you would have an order number, and since you admit t...[More]|
|This company gives all other transportation companies a bad name. I signed the contract and paid AAA Anytime, Inc $300.00 to pick up my car on 12/26/2014. On 01/2/2015 my car STILL had not been picked up. On 12/26/2014 at 3pm I was told "the truck broke down" and my car would not be picked up until 12/30/2014. Beware of companies who claim "the truck broke down". From 12/30/2014 on; every day, I was told" the truck is coming and the driver will call you". THE TRUCK NEVER CAME AND THE DRIVER NEVER CALLED. I spent New Year's day trying to get someone on the phone, to no avail. On 1/2/2015, I called another company; Affordable Auto Transportation, one week after my car was supposed to have been picked up. Affordable Auto Transportation delivered my car from Norfolk, Virginia too Kansas City, Missouri in a little over 24 hours. AAA Anytime,Inc knew they didn't have a driver to pick up my car when they took my $300.00. When I disputed the $300.00 thru my bank and tried to get my money back; Mr Everich, the customer service manager claimed when the truck arrived, I told them I was using someone else. He also claimed; I admitted to "double booking", none of this was true. Again I repeat; THE TRUCK NEVER CAME AND THE DRIVER NEVER CALLED. Mr Everich also claims they were ready, willing and able to ship my car; well I beg to differ, you be the judge. Needless to say, I lost the dispute because I had signed the contract which states, no refunds. How long was I suppose to wait? I spent 6 days in a city I had never been too before, didnt know anyone, about to start a new job without a car. It is obvious that this company has no respect for the hard working Americans of this country. I dont have $300.00 to just give away. They are not trustworthy, honorable or deserving of your business. Had I checked with the BBB, I would have found they have an F rating with the BBB. I will never do business with them again and neither should you.
|By Gloria Todd on AAA Anytime Inc. on Mar 1 2015 8:19PM|