There was lack of clear communication... Nobody ....had the correct information every time I called... The standard response was call the driver... The main office only took their cut and did not ca [More]
DO NOT USE MONTWAY. THEY WITHHOLD INFORMATION AND LEAVE YOU IN THE DARK. WE HAD TO REPORT OUR VEHICLE STOLEN TO THE POLICE BEFORE MONTWAY TOOK ACTION!
Montway Auto Transport - Thank you for taking the time to leave a review. We have checked on your order and it was delivered as contracted. Communication can sometimes be slow as we have to rely on carriers to provide informa...
Contracted with Montway to pick up a car in Tennessee yesterday. they did not pick up the car as agreed and did not call either me the buyer or the seller that they would not be picking up the car, so [More]
Montway Auto Transport - Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to gua...
We used Montway before and had a good experience. This time used them for 2 cars and one of the cars has required service with battery and sensor issues. I noticed it when I started the engine upon [More]
Montway Auto Transport - Hello, we are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway sh...
I booked two orders for my two different cars, one from Colorado to Nebraska and another from Ohio to Nebraska. They promised me that they should be picked up within 5 days, but the one from Colorado [More]
Montway Auto Transport - Thank you for sharing your experience. I'm sorry to hear that we did not meet your expectations. Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to gua...
They bought my confidence with a quote of $979.00 to ship a car from Florida to Illinois. Once I responded, the calls, emails, and texts started flooding in. In total, I counted ELEVEN different peo [More]
Montway Auto Transport - Thank you for sharing your experience. As a broker, it is important to us that we deliver top-notch service for our shippers. I am sorry to hear that your expectations were not met. Auto transportatio...
To so I was super impressed with the experience would be a lie. Where to begin… Well I had scheduled a pick up date, which was fine, however when the date arrived, is when the headache began. The driv [More]
Montway Auto Transport - Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which we hold ev...
Terrible broker, not a direct carrier. I thought it would be a trusted carrier that would pick up my bike for a 800 mile move. Instead, a brokered service showed up with a box truck with lift to load [More]
Montway Auto Transport - Hello Michael. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced with the shipment of your motorcycle. Montway is an auto tra...
This company will give you your worst transportation experience. They do not respond to inquiries and actually lie when they say they will call you back! They sent an update for my delivery 3 days A [More]
Montway Auto Transport - Hello Kevin. Thank you for taking the time to share your feedback with us. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. We work...
Terrible broker, not a direct carrier. I thought it would be a trusted carrier that would pick up my bike for a 800 mile move. Instead, a brokered service showed up with a box truck with lift to load [More]
Montway Auto Transport - Hello Michael. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced with the shipment of your motorcycle. Montway is an auto tra...
I called an agent to inquire about shipping a 1930 Model A. I told the agent that another carrier came to pick up the car and couldn't drive it and left. I was told by the agent that nothing would be [More]
Montway Auto Transport - Hello Douglas. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to matc...
Crack in front grill and license plate cover was overlooked due to weather conditions ( ice and snow ) insurance won't cover it .
Otherwise a Great service . Timely and friendly.
Montway Auto Transport - Hello Johann. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Mon...
I had my car transported to Arizona. I did not use the car for over a week after it was delivered, and did not remove the baskets that I had moved in the car until later. When I brought the baskets i [More]
Montway Auto Transport - Hello Carla. Thank you for your feedback. We are sorry to hear that we have not met your expectations. Montway's services are to match your shipment with a licensed and insured motor carrier. Montway ...
auto was picked up on time from Folsom CA then then driver went to San Diego then cross country to Miami. It was to be delivered in Central Florida, then a day late. Then the driver ripped a hole in [More]
Montway Auto Transport - Hello Faye. We are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montw...
I placed an order with Montway on Nov 6th for a pick up the week of Dec 11th - 15th 2023. I was told they could not tell me which day the car would be picked up, but 90% of the time it would be pick [More]
Montway Auto Transport - Hello Kimberly. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to mat...
The first car I had them transport they set everything up and sent me the confirmation. Then there was no communication with anyone to tell you exact day and time. That is the problem with this compan [More]
Montway Auto Transport - Hello Rochelle. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. As a broker, our services are to match your shipment with a properly licensed and i...
Setting up shipping easy as 123 . From that point on nothing but problems . From over 6wks. to just get to S.C. , then this morning we get a call that bike is less than 20 miles from us to be told it [More]
Montway Auto Transport - Hello. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insur...
Customer service have good response, but drivers are B.S.
I still don't have my vehicle delivery, they say it will be here in about 1hrs, but that is 36 hours ago, unacceptable !
This is after moving [More]
Montway Auto Transport - Hello Gilles. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your shipment. Unfortunately, due to the nature of the industry, we are not able to gua...
Bad experience after the first call to make res. You can’t reach them anymore. I had better experience dealing directly with the actual company who took car to floridia. M o n T w a y is a broker tha [More]
Montway Auto Transport - Hello Ken. Thank you for your feedback. It is important to us that we deliver the best service possible for all our customers. We are sorry to hear that our services did not meet your expectations, an...
I have a Subaru BRZ that sits low to the ground. I ordered a specific liftgated trailer. They assured me they could move it properly and safely. They sent the wrong trailer dragged it up a ramp when I [More]
Montway Auto Transport - Hello James. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your vehicle shipment. Such situations are never an expected part of the auto shipping p...
Although montway is a broker like all the other companies, they do a poor job of choosing/vetting which transport companies to use. They try their darnest to shove all liability to the tranpsort compa [More]
Montway Auto Transport - Hello. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which we ...
I would never recommend this company to anyone. I picked this company because of the short time I was going to be able to receive me car of 3-4 days. Five days later I call to receive an update and wa [More]
Montway Auto Transport - Hello Samantha. Thank you for taking the time to share your experience with us. We are sorry to hear that there were some issues with your shipment. Due to the complex nature of auto logistics, we are...
I’ve been waiting a whole month for my car to be delivered. It was supposed to take 3 days. I’ve gotten 100 excuses and we will call you back’s. And nothing. No car. No answer. I don’t know what to do [More]
Montway Auto Transport - Hello Luis. We are sorry to hear that we have not met your expectations. It is important to us that we deliver the best service possible for all our customers. As an auto transport broker, we take all...
My car way scheduled to be picked up Tuesday, August 29. My car still have not been picked up and it's September 9th. They said within 5 days and it's well over that. Customer service is the worst. St [More]
Montway Auto Transport - Hello Amy. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for o...
The driver had told me to go to location to give my car, but it said they would come to my house to get it. So I drove almost three miles to go to that location and after I went, he was very rude to m [More]
Montway Auto Transport - Hello. Thank you for your feedback. It is important to us that we deliver the best service possible for all our customers. We are sorry to hear that our services did not meet your expectations. We wou...
