Reviews from All Customers.
Reviews from Customers who would use the company again.
Reviews from Customers who would NOT use the company again.
|I just shipped my 2011 Dodge Avenger from Honolulu, HI to Oakland, CA via Budget Auto Shipping. Here are the basics of my experience with Budget.
I called on Friday, July 10th to book a reservation with Budget Auto Shipping after calling around to several shipping companies. Budget was the cheapest option (they offered a military discount) and offered about the same average delivery date as the other companies (PASHA, Matson direct, etc.) so we chose them. I was impressed that I was able to get one of their last spots for the next sailing barge (Saturday, July 18th) so close to the cut off date of Monday, July 13th. The customer service representative was very helpful and nice. We only had to pay a $129.99 deposit to secure our spot. He sent me confirmation emails promptly and made sure I was aware of all the necessary paperwork for the drop off.
Drop off went smoothly. I would definitely recommend you show up earlier than 8 AM to get in line. We were running a little late and got there about 5 minutes to 8 and there were already about 15 people in line. Thankfully we only had to wait 45 minutes before it was our turn to give our ID's, car registration, lien holder letter, and booking number to the agent. She then directed us to the payment line where they charged our debit card for the remaining $860.01. Somehow we got lucky and the actual inspection only took about 10 minutes.
I tracked the car's movements and saw that we were given an approximate July 27th available date for pickup. I checked it again on Friday, July 24th and it showed that the car was available for pickup, but that I would receive a courtesy call verifying it was ready for delivery. Never got a call. I attempted to call them first thing Monday morning and found out the Oakland office does not have a direct line for customer service. I waited for 20 minutes on the Matson 1-800 number before my call was answered. Then they hung up on me! Had to wait about another 15 minutes for the next representative. She was nice and did verify my car was available for pickup, but offered no explanation for why I didn't receive a phone call.
Drove to Oakland on Tuesday, July 28th and got to the gate right at 1 PM. The gate guard, office lady, and man who took me to my car were all very pleasant and professional. It was a fairly quick wait. Imagine my surprise though when I got to my row and noticed that they parked my car into the hitch of the SUV in front of me. The worker quickly called his boss who ran over and inspected/took photos before moving the car. Thankfully no damage was done to my actual car frame - only a crunched license plate. No claim was filed or indication on the receipt of delivery. No harm, no foul. It was just annoying honestly. My car was clean on the inside, but filthy on the outside; to be expected. I was a little sad that we didn't get a car wash voucher. Not sure if it's random who gets it, or they don't give it at all at Matson.
In the end, I would probably choose to go through Budget Auto Shipping again. My car was at the port on time and in good condition. It was a bit annoying trying to get ahold of customer service and seeing my car parked into another vehicle, but at the end of the day - I'm in CA with my running car.
P.S. Thanks Budget for offering a military discount. That's really the main reason I chose you over PASHA or another company. Much appreciated. :) ...[More]|
|By Liz Osorio on Budget Auto Shipping on Jul 29 2015 2:12AM|
|setting up appointment was fine. dropping off was fine, but that was with Matson in Hawaii. One day before my car was due to arrive I called Budget and spoke with Veronica. She stated that she did not have a driver to deliver my car to Texas. The only one she had wanted more money. so now the cost to pick up my car increased by 300. My car is still in Long Beach, CA. She said she was not aware this would happen. But you are in the car transport business. You quoted one price and then I have to pay more, bait and switch! What can I do? My car is stuck in Long Beach CA. I am in the military and do not recommend this company....[More]|
|By John on Budget Auto Shipping on Jun 30 2015 7:53PM|
|I am happy I found this company online for my moving needs
Veronica was very knowledgable and prompted to help me on the process
I will not only use their service again but also I will recommend them as well
Thanks Veronica ...[More]|
|By Fanny on Budget Auto Shipping on Jun 24 2015 6:12PM|
|A stressful move to Hawaii requires great timing from the companies you choose. Though we chosed Budget based on price, they had great customer service. All you can ask is that they pick things up and deliver on time. Simple communications if things are delayed and you get a satisfied customer. We couldn't ask for more. Even when I needed copies for tax reasons, they were friendly and I didn't feel I was an inconvenience. ...[More]|
|By Etsuko Ji on Budget Auto Shipping on Jun 4 2015 1:19AM|
|I have already referred an Air Force person (Colorado Springs to FL), I was very pleased from the moment I spoke to Veronica Jaime, courteous, helpful and received all my calls herself. She was honest all the way. Budget has an excellent, professional staff member. So if I hear of anyone needing an auto ship, I will personally give them Veronica's phone number at Budget.
Again thank you Budget.
Dennis W Zitzka.
One super satisfied customer....[More]|
|By Dennis Zitzka on Budget Auto Shipping on May 15 2015 11:01PM|
Couldn’t be happier with the services we got from Budget Auto Shipping!
Veronica worked with me responsibly and diligently and the experience from the moment I called to the date we got the car shipped was flawless. Called them in the middle of the holidays on Wednesday December 31, 2014, Hector picked up my car first thing Monday January 5th, 2015 and we got it delivered on Friday, January 9th, 2015.
She explained everything in detail, I didn’t even have to sign a contract, just did it all over the phone! Everything happened as described, the price was reasonable, I was able to be in touch with the driver (Hector) all the way and my car was delivered from Miami to Los Angeles in 4 days!!!.
I truly recommend Budget Auto Shipping and will most definetly use them again as they went above and beyond to give me the best service to ship my vehicle and to exceed my expectations. Thank you!
|By Rose on Budget Auto Shipping on Feb 14 2015 4:32PM|
|Budget, and Gerson, whom I dealt with at Budget, was nothing but polite and helpful during this stressful process of shipping a car. Though I had issues with the driving company, not Budget, Gerson miraculously had my car arrive on time, as scheduled after I had heard it would be a week and a half late. They really came through for me, and I wouldn't use anyone else for shipping a car....[More]|
|By Steve on Budget Auto Shipping on Nov 4 2014 5:06PM|
|These people are all sweetness and smiles until your deposit is in hand at which point you could drop dead and they wouldn't care.
I shipped my car from CA to HI with them and it still hasn't arrived. Two weeks late and counting.
It's one thing to say that dates are approximate due to unforeseen acts of god like a hurricane. It is another to give out dates as hard certainties with no intention of ever getting anywhere near them. This seems to be their SOP.
They were late on the pick up causing the boat to be missed. Then they assured me of a new date which has come and gone and nobody in their office seems to know what is going on.
Never during this whole fiasco did they once call or email to say that a date was going to be missed. I call, wait on hold forever, then maybe get someone who doesn't know anything but will tell you anything you want to hear to get you off the phone. The next person you talk to will deny all knowledge of that call and not honor anything said in it.
Run, don't walk. These people are criminals. Seriously. They should be locked up for fraud....[More]|
|By Robin Beers on Budget Auto Shipping on Sep 25 2014 2:24PM|
|Gerson provided such excellent customer service. If it is your first time shipping a car across country you are no doubt leery of the whole process and worried about getting scammed. I researched and Googled and finally chose Budget Auto Shippers based on other reviews. Stop searching and call Gerson. He was able to connect me to a driver over a busy holiday weekend. The driver, Dave was so prompt and courteous. He instantly put my mind at ease. I shipped a 1958 Ford Fairlane in an open carrier. It arrived in the same condition it left in and it arrived early! Dave worked with me to deliver it a time that worked for me. I really couldn't have asked for better service from Gerson and Dave. If I ever have to ship a vehicle again, I'm calling Gerson!!! There were no incentives for this review. I usually don't post reviews but I was so impressed I had to. ...[More]|
|By Julie J on Budget Auto Shipping on Sep 9 2014 2:00PM|
|They were fast, pleasant and careful with my car. My one concern was the notice to pick up the car, I was told it would be 12-24 hours before but the driver called 30 minutes away. Luckily my relative was home and able to get the car ready. They picked up Friday evening and delivered it Saturday afternoon. ...[More]|
|By Tim on Budget Auto Shipping on Sep 7 2014 11:43AM|
|I have used Budget Auto Shipping quite often, and their service is excellent, My go to guy has been Gerson and he is hands on. Every transporter should have a guy like Gerson!!!...[More]|
|By Daniel Mercadante on Budget Auto Shipping on Aug 12 2014 1:20PM|
|do not use this company!!! this has been the most frustrating experience. we have been lied to for 30 days. our car was picked up in va... three days late. we were told that our car would be delivered within seven to 10 days. there have been so many lies told to us by alex that i can't even remember them all. at one point we were told that the driver fell off the truck in texas and someone else had to pick up our car. that was about day 15. at that time we were told it would be two to three more days. didn't happen. at one time we were told the driver was in california delivering cars to the port and we were next. stayed home waiting.. didn't happen. then we were told the driver was delivery cars in compton and he would be delivering to us that evening... needless to say i stayed home but no car. alex literally lied to us on a daily basis. now here we are on day 30. we finally hear from the driver. so we got the driver, larry, and alex on a three-way call. larry claims he picked our car up in north carolina not texas. there are too many lies to recount. no one wants to take responsibility for the horrible service but they all want to get paid. and guess what they have our car. very bad business. we've asked to speak to the owner, but whoever that person is they do not care enough about the client to call. you have been warned!...[More]|
|By Kristyn Floyd on Budget Auto Shipping on Aug 12 2014 10:04AM|
|Response from Budget Auto Shipping|
|Camilo on Aug 12 2014 10:18AM|
|This customer was an unfortunate and unavoidable circumstance. The Carrier which was assigned to pick up her vehicle, CTG Enterprises had an accident ...[More]|
|Hired Budget Auto Shipping to transport vehicle from Ohio to Florida. Vehicle was picked up on time and delivered ealy. Extremely pleasant experience and Alex Durant was in constant communication until the vehicle was delivered. Highly recommended. ...[More]|
|By Luis on Budget Auto Shipping on Aug 8 2014 11:32AM|