Steven Paine
Submitted this review about Ground Force One Review made Live: 2/7/2016 11:52:00 AM
Ground Force One was contracted by my broker Auto Transport 123 to pick up my car in Manhattan, New York on January 7, 2016 and actually picked up on the 9th. The car was to be delivered in 4 to 6 days to a shop in Sealy, Texas. They were informed at the start of the contract that the shop was not open on weekends. The truck with the car arrived in Houston the 15th where other drops were made but was too late in getting to the shop in Sealy before they closed and could not unload. I had called dispatch at 8:30 a.m. and again at 3:30 p.m. that day to ask about the delivery since I did not receive the promised call the day before delivery and I told them during the last call they would not make closing time and would not be able to deliver. The driver did not make it before closing and the shop refused to take delivery on Saturday as they were closed despite apparently numerous harassing calls to the shop salesman. The driver showed up at 9:48 a.m. Monday in spite of the shop opening at 8 a.m. then proceeded to get angry at having to wait because he was #3 in line. He stayed for 1 hour and 7 minutes, reloaded the car on the truck and delivered it to a shipping agent in Houston some 60 miles from the shop. Ground Force One then notified me I was responsible for the additional $175 'TERMINAL' fee and they would not release the name of the shipping agent until I deposited cash for the balance of the delivery cost (acceptable) AND the fee (unacceptable). Had the driver stayed at the shop 20 minutes more - he could have delivered the car and would have received the check for the shipping. Direct negotiation with Ground Force One to pay half the 'terminal' fee was rejected by them. There is a LOT more detail to this story than presented here. I found out later after this fiasco that they were not insured and had a license revoked. I strongly suggest not dealing with these folks at all.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1039671-TG
Quote or Order Cost:
$1300
Car Condition
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