late delivery

gary gainer Submitted this review about DNA Auto Transport LLC
Review made Live: 11/17/2015 10:36:00 AM
I was very happy in the beginning,Dominick was nice and reasuring.Car was picked up on time,driver was nice and profrssional.Dominick said it would be 10 to 12 days.On the 11day i called dom to see how everything was going and to check where the car was .He said he get back to me,HE NEVER DID.Called agin the next day and he actually tolded me the car was delivered.CAR WAS NOT DELIVERED.Dom and I went back and forth and finaly got the car delivered 4 days late. Car was a little dirty no problem,the problem was it had a flat tire(I just put 4 new tires the car just before the move).Complained to Dom and true to form he said he see what he could do and get back to me ,STILL WAITING!

Company Response
Dominick Nuzzi from DNA Auto Transport LLC Submitted this response.
Response Date: 11/20/2015 10:07:00 AM
Gary Gainer I am sorry that your vehicle was late I am also sorry that you feel that I was not responding up to your standard Like I told you when there are 2 Time Zones ( 3 hour deference ) sometimes it takes a little longer to get the information that you want so fast Just like when I asked you if your son received is car you got back to me 6 hours later By that time I found out what had happened They were on there way to delivering the vehicle to your son and NO ONE ANSWERED THE PHONE 3x they claim The dispatcher pushed the delivery button thinking it was delivered (He apologized ) He said that won't happen again And I am also SORRY that you car got a little DIRTY LOL ( 2600 miles later) For the nail in one of your new tires you just put on before we picked up the car I put a claim in for you asap And the carrier said they will review it and get in contact with you You booked the Job on 10/25 you wanted to be picked up on 10/27 2 days later (AND YOU WERE) So lets see Booked on 10/25 P/U 10/27 delivered on 11/11 You & I TEXT BACK & FORTH 30 X AND SPOKE ON THE PHONE 15 X Plus ? I"m Confused? I hope you have a great day If you have any problems with the nail in the new tire call me please I will get you a fast response Thank You Dominick