Do not recommend
Emily
Submitted this review about
Grifo Auto Transport
Review made Live: 10/12/2015 4:48:00 PM
First things first - if you are shipping a car, go straight to the shipping company. DO NOT get a broker. Grifo is a broker.
When this whole process first started, Donna was truly helpful. Catered to my every need and answered every question. Donna called and texted me every day, which was odd, but it kept my heart at ease. She made sure, 100%, that our cars would be delivering at our hotel which we were staying at for 1 night, the night of 09/07 or the morning of 09/08. My boyfriend and I were moving across the country and that was scary enough, so our minds were anxious as is. He booked his car to be shipped a month in advance, I added mine about a week or 2 later. The truck had room; I was basically just hoping on his order. Since he booked so early, you would think we would have 0 problems getting our cars on time. They were shipping together, got the price we wanted and had 0 problems. Perfect! What better plan could possibly happen?
Things started getting weird when my boyfriend would tell me what Donna told him (through the process of booking it) and she would tell me a totally different story. I confronted Donna about the matter and she would say "oh men will be men! He just made up his own scenario, I don't even know how we would come up with that, men just forget everything!" As if that wasn't degrading enough, she continued to put emphasis on how stupid men were every time we spoke and she kept telling us personal issues about herself, for example her doctor appointments and what they entailed.
She told us it would make more sense to have our cars picked up at the mall near our house (because it has a big parking lot) as opposed to our residential area. A couple days before they're being picked up, she's talking to me about picking them up at my boyfriends house and I said "no - you told us we're having them picked up at the mall," she goes on to tell me "no I never said that," talking to us like we're stupid. So we just had the shipping company come to my boyfriend's house to pick up both of our cars. The truck came on time, we got the time slot the night before. We said to the driver "so our cars will be there on the 7th or 8th right?" And he was like "no, our lead time is 8-10 days," which wasn't his fault, but that doesn't change the fact that we were angry. We called her and she reassured us the driver was wrong, it'll be there the 7th or the 8th, then she changed the subject and told us "oh it's even shipping in a closed truck! That's so awesome for the price you're being given! No rocks will hit the car like it would if it was open!" She was trying to distracting us from the topic of which we were angry about.
The driver told us our cars will arrive the 11th. My boyfriend and I were moving across the country and we wouldn't have a car for a week? He booked a month in advance, why shouldn't we have our cars picked up earlier at home, to be there on time? Because Donna said if our cars get picked up the 1st, they'll be there the 7th or the 8th, no problem! Why couldn't we have had them picked up 08//28 or the 29th? Those dates were suggested by HER. Being that she should be the expert on this based off the fact that is what her job literally entails, she should know better than to push our luck. While our cars were in transit to our new home, she would not pick up the phone, or would for a minute or less and tell me she would call me back and never would. At that point, I started getting angry with her because I felt so helpless and vulnerable. We took matters into our own hands and just started talk with the shipping company for updates and avoided calling Grifo.
In the end, our cars arrived the 11th and we had to get a rental for the 5 days we didn't have a car. We had to change the delivery location as well (which didn't change the price, but it was a hassle doing so). We called and called Donna, no answer, her inbox was full, called from different numbers, spoke to the owner of Grifo and he couldn't care less about our situation. We wanted Grifo to refund the money we spent on the rental, which is totally reasonable being that it was her fault. To this day, she still won't return our calls. I most certainly do not recommend Grifo. Just go straight to the shipping company. I recommend CFR Rinkens, they were straight forward and genuine.
This review is on Yelp as well. If Grifo wants better reviews, please be more professional and precise.
