REBUTTAL REVIEW: THEY WILL NEVER PICK UP YOUR VEHICLE. STRICTLY AVOID THEM
Jasbinder
Submitted this review about
Upscale Auto Transport
Review made Live: 10/9/2015 4:45:00 PM
This is a rebuttal review after Upscale Transport reported me as a non customer to TransportReviews.com. if you check my review below, they reported me as non customer after replying to my review and giving explanations. In any case, I proved myself a genuine customer of upscale transport and now writing a rebuttal review for them
I would like to tell you all how upscale auto transport deals with negative reviews after their horrible service. This is by far the most unprofessional company ever.
After I posted my honest review about this company, their representative named Kay started calling me and leaving me voice messages asking me to delete my review, otherwise his managers would fire him. He even sent me emails to delete the review, otherwise he would be jobless right after Christmas. Obviously these were tactics thought about by him and his managers together to get the negative review deleted.
Excerpt from his emails is as follows:
==========================================
1. Do you think you can help me in regards to the reviews and ratings? I still have management on my case and what I believe possible termination. I’m trying to make sure I’ll have a job after our holiday vacation.
2. Ok great thanks I hope someday you feel what’s its like to be in our shoes and someone denies you help… with time your review will pass no worries. Not every man backs up his word… God bless sir
======================================
Based on above, you guys can decide if you want to deal with this company or not. I am going to leave that up to your discretion.
ORIGINAL REVIEW WITH UPSCALE"S RESPONSE IS AS FOLLOWS:
I signed a contract with Upscale auto transport on October 3, 2014 to transport my car and motor bike from Seattle WA to Atlanta GA. The first pick up date as per the contract was Oct 30. I paid a deposit of 179.95 dollars on Oct 3 for my car and then $104.95 more on Oct 9 for my motor bike making it a total of 284.9 dollars . Total price quote for both vehicles as per contract was 1275 dollars .
2 days before the first pick up date, I got a call from one of their agents saying that the price now is 150 dollars more which was in violation of the contract. They were trying to mint extra money at the last minute as they knew that it would be hard for me to ship my car around Oct 30 and I was flying to Atlanta on Oct 31. The reason they gave me for jacking up the price at last moment was that their Sales person Henry who booked my order did it on a low price and now he is fired. Also, they told me that I'll have to pay extra because no driver to accept my order on such a low price. I asked them why telling me all this at the very last moment to which I was told nothing. I sensed their con means and figured how unethical and unreliable this company was. I immediately sent a cancellation email 24 hours prior to the first pick up date (I have all those emails saved for legal purposes). As per contract, if the order was cancelled 24 hours prior to the first pick up date, 100 percent refund is available with no questions asked. It has been more than a month since then and I haven't gotten my money back. One of their agents emailed back almost 24 days after the cancellation saying that it takes 7-14 business days. However, he didn't realize that he was emailing 24 days after. I have already reported this incident with BBB. I have called this business and even emailed them several times but in vain. In am in touch with my legal counsel to see what are my legal options in this case.
In short please understand this auto transport business before you hire someone to ship your vehicles. I was warned by so many good brokers who kept on telling me that these guys would ditch me at the last moment. Unfortunately, I was too naive at that time as it was my first time shipping my vehicles. Fingers burnt, lessons learned. However, avoid this company. Spend some bucks extra to buy yourself some peace of mind and stay away from such scamsters.
=======================================
we apologize for any inconvenience we may have caused you. Unfortunately our own carriers were not doing this particular route, we had to broker your vehicles to another carrier whose carrier needed maintenance done on his trailer in order to begin pickups, which did cause a major delay. we gave you the option of another driver that was asking for 150 more but would pick up that day, it is our job to relate the message to you, in and when we were a scam company we would of sent for the pick up with out you knowing of the extra price but we didnt we just made it an option please keep in mind a holiday ws coming up and driver CAN take off at any given moment. We apologize for the delay, but unfortunately in the transporting business delays may occur. Also, we did attempt to reach out to you several times to schedule with another carrier. It was until we realized this post was brought up onto transport reviews, that you no longer wanted the services to be completed by our company. We simply tried reaching out to recover the delay that occurred. Again, we apologize for this inconvenience and as you know now our company went ahead and fully refunded you.
Warm Regards,
Upscale Auto Transport
