Review Report Review
Excellent Customer Service and Great to Work with

Brad Submitted this review about Plaza Auto Transport
Review made Live: 10/4/2015 11:34:00 AM
I read some of the negative reviews about these guys on here and wanted to leave a positive one because I had a great experience with these guys and don't want others to be turned away unnecessarily.
I had first decide to go with a different company because of their lower price, after getting fed up with no communication and my order going nowhere I went with these guys because they were the next best price I got.
I was a little nervous because of some of the negative reviews but I'm glad I went with them.

Most of our conversations were initiated by Roger calling me and even leaving messages or texting so that I knew what was going on or to call back when I could.
They got my order booked within a couple days and kept me filled in on everything the whole time. I felt like I was in great hands, and I was.

In the end the first shipper I was going to go with really screwed up things and booked a shipper for WAY more than we agreed on without telling me. They had them pick up the car and deliver it before the correct ones scheduled by Plaza Auto could get there. When they got to my house and wanted way more than we agreed on I called Roger and it was late in the day, he answered promptly and helped us figure out what happened right away. In the end it worked out with the other shippers, but I felt bad that the ones we scheduled with Plaza Auto got screwed out of their job.

I was really glad to have Roger's experience and expertise there to help me when needed. These are very trust worthy and experienced guys. I wasn't even asked for my card # or charged anything until they booked my transport with a shipper. And their fee was quite a bit less than other companies.

Thanks a lot for everything Roger!!
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
Kansas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Roger Castro
Quote or Order Cost:
$725