Review Report Review
Bad logistics

Adam Submitted this review about Passport Transport
Review made Live: 8/26/2015 9:11:00 PM
Here is the letter I wrote to management

To whom it may concern,

I had booked transportation through your company, #52445, third week in July and was told that it would be third week in August before pick-up. I was apprehensive at first, because I needed to get my car sooner than later, but your associate John told me not to worry, it would be worth the wait. I called last week to confirm pick-up, and I spoke to another gentleman. He told me it would be either last Friday or the beginning of this week. He said he would call me if it was going to be this Monday, but never heard from him. I called today and asked for John and he told me that there was an issue and now it would be at least another three weeks. This car has been sitting for a month, and now he wants me to wait for almost another? I am extremely disappointed that this is how you guys conduct business, if it were me, I would have hired a private driver and swallowed the cost because of a logistical error and incompetence. Luckily I found intercitylines who gladly help out my situation and is picking the car up Friday. This email will also go to Google+ and a few other review sites.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Maine
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
52445
Quote or Order Cost:
$2100