Company Response Review Report Review
Complete hassle

Kathi Submitted this review about Auto Shipping Group LLC
Review made Live: 7/27/2015 9:44:00 AM
Initially we thought we found a very reputable company to ship our vehicle across the country. At first Lance was very helpful and seemed knowledgeable. However, there were red flags starting to appear very close to our requested shipping date. We are all human, but there should be no errors when sending out documents to be signed when paying over 1K to ship a vehicle. There were numerous times he 'forgot to email the contract,' addresses were spelled incorrectly on the contract, and the scheduled pickup date was incorrect, or we couldn't even open the document. Phone calls regarding questions I had were not immediately returned and when I called again, his reply was, 'I'm sorry, I forgot.." We were all set to have a cashier's check sent to our destination of delivery (since our van would reach our destination before us and we had friends who were going to pick it up for us and pay the carrier). We called Lance (a week in advance) to ask who the check for the remainder of the balance should be made out to (since he forgot to mention it in the contract) and he told us directly "Autoshipping Group." We needed to verify this as we had to mail the check out prior to our move so our friends would have it in time. We received a call as we were driving halfway through the US and it was the carrier asking how they would be paid and we told them, only to have them tell us that the check was not made out to the correct company. We got Lance on the phone, and he denied ever telling us who to make the check out to and basically telling us we screwed up and there was nothing he could do to help. We spent an entire day on the phone (while driving & nowhere near a branch of our bank) trying to figure out how to get a new check made/ and sent in time (1.5 DAYS BEFORE THE ARRIVAL OF THE VEHICLE).- TOTAL Nightmare! The one thing I was tasked to do for our family, and thought I really found a reputable company, absolutely ruined 2 days of our trip. Luckily, our bank was amazing and had to pull some major strings and bend the rules to help us, but we still had to pay for a new check to be over-nighted and thankfully the van arrived in one piece. I would NOT recommend AutoShipping Group to anyone shipping a vehicle.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1017158
Quote or Order Cost:
$1200

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 7/27/2015 10:17:00 AM
Lance Staab 360.406.4893 lance@autoshippinggroup.com Kathi I am sorry for the difficulties in the transport. Once I secure a carrier for you. I send all my customers a very specific email that shows you who and how payments are dispersed. Its not only in that email but I also I sent you a Docusign Agreement which you signed stating the same. I apologize for the troubles you had in the shipment and appreciate your input