Company Response Review Report Review
Driver was horrible

Bill Submitted this review about Orange Auto Transport
Review made Live: 7/5/2015 11:47:00 PM
They are responsible for the contracting of the driver. The driver showed up at our house without calling beforehand to let us know approximately when to expect him. The driver dropped the car off late in front of the shop it was to go to, and left it unlocked with the keys in the ignition.

I had to pay the driver ahead of time because the place I was shipping it to didn't want it to be COD, but that doesn't mean to just leave the car with the keys in it. It could have easily been stolen by anyone wandering by. The driver claimed to have called the place, but the shop was open during the time he claimed to have called them. He then went past the place and dropped off another car and circled back later - and ended up getting there after hours. This was over the Memorial Day weekend so a $25k car was sitting there with keys in it for 3 days.
Shipment Details
Origin State:
Alabama
Pickup:
Early
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
220865-WL
Quote or Order Cost:
$890

Company Response
Travis Richardson from Orange Auto Transport Submitted this response.
Response Date: 7/13/2015 12:42:00 AM
This is weird as this happened two months ago. This customer wasn't at the pick up or delivery location. He was relying on a third-party person whom he never met to accept his vehicle over a holiday weekend. The person at delivery completely ignored the driver for over six hours. Finally the delivery person advised the driver to hide the keys in the car (keys were under the seat. not in the ignition) in front of his shop. This vehicle was picked up and delivered on the contracted dates that the customer agreed to.