Company Response Review Report Review
Carrier was terrible,

Rob Submitted this review about Auto Shipping Group LLC
Review made Live: 6/1/2015 9:23:00 AM
Carrier was awful. While I understand carrier and broker are separate entities, I view the broker's job as finding me a suitable match in a carrier. If the broker thinks this carrier is good, that is a problem. If the broker paired me with a carrier he had no knowledge of, that is a problem. I refuse to give a pass. If a dated site hooked you up with a murderer, wouldn't the dating site be complicit?

Also, the fact that cash was needed on delivery was present in a form email, but never communicated explicitly by the broker. I have only had two prior cash on delivery transactions and that fact was harped on at every juncture. Due to it not being brought up prior, I was unaware until 30 minutes before the car arrived and ended up racking up 50 dollars in ATM fees.

Also, I find the following notice from the broker completely inappropriate: Just to let you know I will continue to send you emails about reviews until I get one from you. I apologize if they become a bit irritating. but I have to do it.

The entire experience was awful and I wanted to put it behind me, but instead I am being forced to write this review. You can decide for yourself how much you want to separate broker and carrier, but going through this broker resulted in a terrible experience. For this reason, I wouldn't recommend it and am not satisfied. Communication was good, but it doesn't give me back all the time I wasted going back and forth with the carrier nor does it undo all the stress I incurred.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
don't know
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 6/2/2015 9:16:00 AM
Lance Staab 360.406.4893 lance@autoshippinggroup.com Rob Thank you for the review. I apologize for the miscommunication on all parts and for the carrier. I do the best I can by sending emails about all aspects of transporting of the vehicle. Although I can not make every one read the informatiion. I will do my best to address all of your comments