Company Response Review Report Review
KEVIN BERGMAN THREATENED MY FAMILY

Max Wells Submitted this review about Nice Car Auto Transport
Review made Live: 5/27/2015 1:06:00 PM
After I posted the original review below, I received the following threatening email from Kevin Bergman

+++
From: Kevin@nicecarautotransport.com
Sent: Wednesday, May 20, 2015 1:20 PM
To: Max Wells

I suggest you keep your review to your self otherwise your daughters information along with other things will get posted online!
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Beginning 4 hours after the threat, my daughter and I began to be cyber harassed. For example:

• My daughter’s contact information was posted on a sex website
• My daughter received 6 unsolicited phone calls from car insurance companies
• My credit card accrued $600 in bogus charges
• I received 20 unsolicited emails directed at my daughter, offering her car insurance

Buyer beware!

+++ ORIGINAL REVIEW +++
(posted 5/20/15)

INCOMPETENT, RUDE … GO ELSEWHERE
After reading reviews on this site I called Kevin Bergman, the owner. He sounded gruff but honest, and I decided to ignore the few bad reviews and focus on the good ones.

I contracted with him on 4/23/15 to transport my daughter’s car from Florida to Seattle, with pick up in Fort Myers. She was planning on flying back to Seattle on Wed 5/20.
• We were told the likely pick up time would be Thu 5/14 and we’d get a call from the driver an hour or so before.
• On Thu 5/14 we were told it would be picked up on the morning of Fri 5/15
• On the morning of Fri 5/15 we were told the driver was still in Miami, and would pick up on the afternoon of Fri 5/15
• In the afternoon of Fri 5/15 we were told the driver would pick up Sat 5/16
• On Sat 5/16 we were told the driver would pick up on Sun 5/17
• On Sun 5/17 we were told a new driver would pick up between 4p and 5p on Mon 5/18
• On the morning of Mon 5/18 Kevin called my daughter and asked her drive 40 miles to Naples to drop off the car, and “take Uber” back to her work. She said she couldn’t get off work for that long.
• In the afternoon of Mon 5/18 the driver called to say he’d pick up on the afternoon of Tue 5/19

The constant broken promises and looming departure caused me to lose trust. I called Kevin on Monday 5/18, to ask why the car hadn’t been picked up yet. His responses were:
1. Stop harassing him
2. The reason for the most recent change was because my daughter was working till 3:30pm
3. I should read the contract, “there’s no guarantee”
4. He’d only made one or two changes since the weekend

I can put up with rude customer service, but not when it’s combined with incompetence. I cancelled the contract and went with another carrier, who picked up the car on Tue 5/19.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
52559-IB
Quote or Order Cost:
$1195

Company Response
Kevin from Nice Car Auto Transport Submitted this response.
Response Date: 12/30/2015 11:08:00 AM
*******IN BUSINESS OVER 5+ YEARS******ALL COMPLAINTS RESOLVED ON BBB.ORG This Client SIGNED 3 other Contract's with other broker's and was posted multiple times on the load board causing delay and drivers to cancel! ADVICE: PICK ONE BROKER and Search the BBB.org for REAL REVIEWS. THIS SITE CHARGES BROKERS TO BE GOLD AND SILVER, ETC AND THEY TAKE THE BAD REVIEWS OFF THE COMPANY'S PAGE. GO TO BBB.ORG AND MOST BROKERS ARE C TO F RATED WITH HUNDREDS OF REAL COMPLAINTS DUE TO THEFT OF START UP BROKER CHARGING DEPOSITS AND SENDING DRIVERS AT A HIGHER RATE! We are A+ on BBB.org (Please visit a Real Review site) This CUSTOMER IS A LIAR, HE WAS BOOKED WITH 3 OTHER BROKERS! PLEASE VISIT BBB.ORG THIS SITE HAS OUTDATED INFORMATION and collects money to remove other brokers Negative Feedback!