Company Response Review Report Review
Honest review, real customer, bad experience

Jon Submitted this review about Passage Auto Transport
Review made Live: 5/24/2015 2:50:00 PM
I contacted the moving company a month prior to moving to transport my 2 cars from Mississippi to California, 2200 miles. They told me that they would contact me every week until the move week and then every day after that. I was never called by anybody and I had to call over and over and over, and no one ever called me back. I ended up calling the owner of the company the last week, and they guaranteed me transport for my 2 vehicles, but they never did. The last day I called I them I was flying out that day and they said the couldn't find me a transport. Worst company and experience ever, don't believe the positive reviews, it must be fake. I'm a government employee and I was being transferred for my job and my whole life was wrapped around these guys transporting my car, it was so stressful, and they failed me, don't let that happen to you.
Shipment Details
Origin State:
Mississippi
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
e56890
Quote or Order Cost:
$2000

Company Response
Passage Auto Transport from Passage Auto Transport Submitted this response.
Response Date: 5/25/2015 9:25:00 AM
Dear Jon, We truly apologize that your two vehicles were not able to get moved, with so many factors weather, traffic, etc. it can sometimes be a little more difficult to get a driver at the desired time frame. We did refund you, your $150 on 4/16/15 and feel free to call us for a free transport. Have a great day.