Company Response Review Report Review
transport

Keith Polkow Submitted this review about Lightning Auto Carriers
Review made Live: 5/27/2015 2:35:00 PM
we talked to Brad many times before our selected pick up date. he was always kind and assured us they could work with our schedule. our vehicles were supposed to be picked up 5/8-5/10 and delivered 5/15. they were never picked up. we made it clear we would be leaving on the 11th and would not be here for driver to pick up. Brad called us on the 18th and said they could pick up. as we told him we were not there. also were told it would be an additional $200 from the quote. we still need our vehicles transported but will definitely use someone else.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Illinois
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
185573-TB
Quote or Order Cost:
$1250

Company Response
LIGHTNING AUTO CARRIERS from Lightning Auto Carriers Submitted this response.
Response Date: 5/27/2015 4:48:00 PM
We haven't charged you guys anything for the transport and did our best to assign a driver. With all the snowbirds going back it slowed the drivers down. We kept in touch with you throughout the entire transport and in the end you didn't have the patience to follow through with it. There was also no extra money added to the transport cost.