This customer was quoted $400 which was the going rate for vehicles traveling this route. Ms. Watson was told that this route was not very common and that it would take about 7-10 days to get a driver for her. She was placed into our follow up system, and contacted several times by Customer Service. As she even stated "I was told my car wasn't picked up yet because no one was traveling the route I needed". Every customer that is booked receives phone calls each day to make sure that nothing has changed. Ms. Watson had also made multiple calls to our office late at night when no one was here to answer the phone. We returned every phone call she made to us the following day. If our company was such a scam like Ms. Watson claims, we would no longer be operating. That is why The BBB has not "shut us down".