Review Report Review
Last minute delay

Darrell Submitted this review about E Z Auto Carriers
Review made Live: 3/27/2015 3:40:00 PM
While I don't think the company did a terrible job or was malicious in anyway, it ended up being a waste of my time. I understand things can happen beyond control, but better communication could have resolved it. I booked the transport on3/22/15 to be picked up between 3/23 and 3/27. I received zero communication all week. I tried to ca the number on 3/27 to see if there was an issue and it's just a recording that refers you back to the website. I them submitted a question about the issue online. Several hours later when I logged in again, there was a new message stating the pickup time will be delayed 5-7 days. Was the potential delay unknown prior to the very last day of the pickup window?? So I canceled the transport and will be flying to MS and driving the vehicle back. If I had known it would come to this I would have done so last week rather than waste a week waiting for nothing. Don't send a quote and offer a timeframe if you know it's fairly likely you can't fulfill it.
Shipment Details
Origin State:
Mississippi
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
309-484
Quote or Order Cost:
$770