Company Response Review Report Review
Damaged corvette.

Jeff Submitted this review about Exit 15 Trucking
Review made Live: 3/27/2015 8:20:00 AM
*** WARNING*** ***DO NOT USE EXIT 15 TRUCKING*** ***PLEASE READ***
My corvette was delivered to me with a broke out rear glass. The driver gave me no explanation how this happened and told me the owner Jenny would be contacting me and I had to pay the balance of $500.00 to release the car. I took my time to go and have two body shop estimate on the broke rear glass. The repair would cost about $1500.00.
I finally received an email from Jenny stating the damage to my car was an act of God. She stated "We do not honor damages caused by rocks, hail or any other matter that can happen during open transport and that's listed on our terms and conditions" ! WHAT! You got to be joking! I went to the original email I got from Jenny before shipment to fill a claim with their insurance company only to find it had expired. After much research I finally found the current insurance company they were using. After three months of endless emails, being transferred to other insurance claim companies, I finally got a response from their insurance company that Exit 15 trucking was to pay me $629.00 for the broke rear glass. And since it was below the deductible amount, I had to work directly with Jenny at Exit 15 trucking to receive payment. After I sent an email to her, her only response was " I never received any information from her insurance company". After the information was sent to her by her insurance company I still never received any payment or a response from her. After a month of waiting I have not received any payments from Exit 15 Trucking. I have recently been unable to receive any emails from either Jenny or her insurance company.

Moral of the story is DO NOT USE EXIT 15 TRUCKING. It is hard to believe businesses like these are still in business. I felt I needed to let the public know how this company treats there customers.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Kansas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
358381-EL
Quote or Order Cost:
$690

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
jenny kurbegovic from Exit 15 Trucking Submitted this response.
Response Date: 8/3/2015 1:00:00 PM
I am sorry that your attempt to collect money of already salvaged vehicle( picked up at recyling/salvage yard in Ca) didn't work out. you submitted a claim with dents and damages already existing and our insurance company reviewed the paperwork and all the dents/scratches and damages were already marked on the bill of lading at time of pickup and your claim did not get honored .