Company Response Review Report Review
DO NOT USE. LIES, BS

Heshan Mudannayake Submitted this review about AAA Anytime Inc.
Review made Live: 3/3/2015 3:35:00 PM
Funny how AAA Anytime's Receipt/Contract doesn' t even have a Order #.

2/16/2015 - I was desperately looking for a car transporter to ship my car from IA to WA. I got several calls but AAA Anytime called me and proceeded to tell me what I wanted to hear.
A. They will deliver withing 3-4 days. They use their own trucks and 2 drivers. HASNT HAPPENED YET.

My time period was 2/17 to 2/19 because I had to pack my whole house and move my family to WA.
I was on military orders to change duty stations.

So they preyed on my desperation. I had another company already looking for me ($2049), and they sales guy from AAA Anytime (Jim Paige) told me that the cheapest I can get it for is $2298. I was desperate to get my cars shipped out BEFORE I leave and have them when I get on base. Because you know, with a child and huge base, you NEED a car to go get groceries, supplies etc.
SO I thought, these guys are guaranteeing it'll be there withing 3-4 days. I'll pay extra to get it sooner.
Today is 2/25 and the transporter is still in Council Bluffs, IA. A WEEK AFTER THE CARS WAS PICKED UP!
I would reference an order number but the receipt/contract doesn't even have one.
When I called customer service, which is the worst I have come across, it repeatedly goes into a voice mail OR a beep like a fax machine and hangs up on you.
The chance I did get through, Melissa (I don't remember the name), proceeded to tell me that it should be there this Friday or Saturday. Mind you, I called on 2/23/15 and the same person told me it'd be there that evening. ALL LIES.
When I called today 2/25/2015, she proceeds to tell me that the cars will be there on Friday or Saturday (2/27 or 28). And this apparently after calling the truck driver. She repeatedly tells me to call the truck driver of which I keep telling her, I have my dealing with YOU not the truck driver. And she tells me that the truck drivers work for them. Exactly, which means, YOU, AAA Anytime has to coordinate with THEM to make sure the shipments come on time. After I got angry and tried to explain to her how I have to go to work, I have no way or no one to go get groceries she yelled at me and hung up. Is this how customers are treated now days? I don't think so. And I don't think that companies like AAA Anytime paint a pretty picture for all the other companies out there trying to do it right and being honest. My regret is I should have NEVER used this company, and as a service member, to be treated like this is saddening. I will share contracts, even the truck driver can attest to the lies and deceit of this company. No use yelling at the driver, he's just driving. It's AAA Anytime who are the liers, crooks and thieves.
Shipment Details
Origin State:
Iowa
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
aaaanytime2013@gmail.com
Quote or Order Cost:
$2298

Company Response
Paul Everich from AAA Anytime Inc. Submitted this response.
Response Date: 3/3/2015 3:48:00 PM
To Heshan You are not our customer you never shipped a vehicle with AAA Anytime, Inc. if you had you would have an order number, and since you admit that you were PAID to post this false review you and whoever paid you will face the consequences of posting false and libelous statements. Please govern yourself accordingly