Company Response Review Report Review
Bad Experience

Vinnie Submitted this review about Auto Shipping Group LLC
Review made Live: 1/29/2015 2:19:00 PM
I was told my vehicle would be picked up on December 11 from my father's residence and delivered to my residence in California within 10 days. I inquired as to whether or not the vehicle would be picked up at my father's house and not another location and was assured there would be no problem.

On the day of pickup, as I'm driving cross country to my destination in California, I am called by the truck driver who barely speaks any English. I was eventually able to figure out that he was parked at a Wawa about 3 miles from my father's house and wanted to pick the car up there. Given that I couldn't make alternative arrangements because I was driving and because the driver spoke little English, my 65 year old father drove my car to the Wawa to the driver and then had to WALK all the way back to his house. This was not at all the experience that was discussed with me when I made arrangements with Auto Shipping Group.

My vehicle was then supposed to be delivered on December 21. I was then informed that the vehicle would not be able to be delivered on that date and that I would need to contact the local trucking company that would be completing the delivery. I called the local company multiple times to find out when I could expect delivery of the vehicle. They would give me a date and then tell me they would call back to confirm and would never call back. This happened about 3 times. My car was eventually delivered on December 26; 5 days after the LATEST delivery date I was promised.

I was very underwhelmed with my experience with Auto Shipping Group. I would not use them again nor would I recommend them to anyone.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1013407
Quote or Order Cost:
$1450

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 1/29/2015 3:10:00 PM
5 STAR SERVICE PLEASE CALL DIRECT FOR QUOTES*** 360-200-7549. Brandon@autoshippinggroup.com Hello Vinnie, Sorry for the delay with the driver and carrier meeting your father. The drivers give an Expected pickup and delivery date. If they encounter delays with weather or customers they get behind. When a customers vehicle is in a location not available to be picked up customer will need to meet driver at more open location. Good luck in the Future and wish you the best. Brandon