I decided to go with Superior Transport because my boyfriend used the company and had a good experience. Despite the negative reviews I read online I decided to go forth with setting a date solely because of the experience my boyfriend had. The decision decided to bad one on my part because the customer service was awful. Shipping a car to me is a big deal and I had a lot of questions so I emailed Matthew on Monday and never received a response back. I thought the typical turn around for an email is 72 hours when your in a business but I guess not for Matthew. Granted Matthew may get tons of email a day. However that is no excuse to not respond to your customers and ease their concerns and questions. I call on Thursday and talk to Matthew and he seems unwilling to answer questions because my boyfriend used his company and he should know how things work "**** shipped with us he know". Granted the previous statement is true, however I have not used this company and I am feeling uneasy". With the wonderful conversation I had on Thursday with Matthew I decided to call Matthew on Friday afternoon to cancel my request and get a refund back because no driver was assigned to my car. During the phone conversation Matthew became completely argumentative to me and that was just enough. No one should ever argue with a customer whether they are right or wrong. Save the trouble, save the stress, and just go with another company.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Montana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1015695-VJ
Quote or Order Cost:
$775
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