Company Response Review Report Review
The broker was efficient but not the carrier

JIAYUN ZHUANG Submitted this review about Ship a Car Direct
Review made Live: 1/23/2015 7:47:00 PM
It was during the holidays. The car was picked up two days later than it was scheduled. I never got a chance to talk to the people from the carrier - PK Line - before the pickup because nobody ever answered the phone or returned my phone call. 10 days after the car was picked up, I didn’t hear anything from them and they were completely not reachable. Emily from Ship a Car Direct was trying to get hold of the driver for me but none of us could reach them. I didn’t hear from the truck driver until two days before the delivery, and it was already two days later than expected. The car didn't have any damage during the transport. Ship a Car Direct made the communication easy and fast by phone or via email. What I don’t understand is why PK Line provided no communication with customers at all.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
406503-WJ
Quote or Order Cost:
$900

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/24/2015 2:32:00 AM
Thanks for your feedback! Sorry to hear the carrier was not more responsive, we are following up on this end. But we are always happy to stay in touch throughout!