Review Report Review
No pickup poor service

JKP Submitted this review about Stateway Auto Transport
Review made Live: 1/27/2015 5:07:00 PM
We had a tight window to transport a vehicle in early January. We were assured by representative that transport would be located at price specified and in timeframe specified. Nothing ever happened. We requested cancellation via phone and email after we were forced to have to relist with another firm. Stateway did not remove us from the 'shipping board' which greatly hampered our ability to find transport. They actually re-listed numerous times after we canceled. As we were informed, these actions did nothing but prevent other carriers from picking our vehicle up as numerous listings seem to hurt your chances. Drivers and brokers only get paid when the job is assigned and completed, so I have no idea how this hurts transport. Like anyone would pay two or more deposits and have multiple carriers arrive for pickup, makes no sense... whatever. Our route was an easy one too, ten minutes from a major interstate on the pickup side and twenty minutes from one on the destination. No rural or backwoods driving at all.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R11111
Quote or Order Cost:
$1445