Review Report Review
Late Delivery and Terrible Communication

Yishay Mitchell Submitted this review about Direct Connect Auto Transport
Review made Live: 12/29/2014 5:25:00 PM
At first everything seemed to be going fine with the delivery. It was understood my car would be picked up from my pickup location at a time that was suitable for the person there. Then it came to my understanding that the person at the pickup location was never contacted until I badgered them to contact him. I was told my car would be arranged to be picked up at a specific time, but they ended up calling the morning of the pickup which I feel is very unprofessional. After my car was picked up I was given an arrival date (the next day) but no ETA (estimated time of arrival). So the next day comes and I'm expecting my car but no show. At this point I'm very worried that something happened. I called Direct Connect and they told me the receipt says the the following day (which is a lie) and that i e-mailed them a complaint which the manager saw but the salesman Marc says, "It's not a problem, I've been here 15 years". It wasn't until this happened that I realized I was dealing with a broker/call center. The following day now comes and I still haven't been given an ETA and their office is closed. Luckily my relative at the pickup location took down the driver's phone number so I was able to get in touch with him. The driver ended up showing up 2 days later (a day late) and around 9pm at night. I CAN NOT say they DID NOT DELIVER as promised. But I CAN say they did so with a bit of unprofessionalism. I would not deal with a broker/call center again. I would rather do business directly with the transporter. That was a mistake on my part for not doing a bit more research. My advice to the company is act a bit more professional.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5010719
Quote or Order Cost:
$400