Company Response Review Report Review
Price Change

Robert Barnett Submitted this review about Nice Car Auto Transport
Review made Live: 1/5/2015 6:05:00 PM
BEWARE! BEWARE!! My name is Robert L Barnett and I contacted Nice Auto Transport (Broker) to transport my 98 Nissan Frontier with 415 pounds pf family photos in the bed from Eugene, OR to Johnson City, TN. Nice Transport Order #43397-HW. I am a former auto transport company owner and driver for over 20 years. I first spoke to Jeanie, very nice person, and i explained and she replied I was a wonderful customer and it was great. She transferred me to Kevin Bergman, Broker. He wanted to to post my Nissan for $900 plus $150 broker fee, I said "NO" to cheap. I raised price to $1100 plus $150 broker fee or $1250, He said he never had anyone wanting to pay more but my experience told me he was too cheap and Nissan would not move at his price. Kevin emailed me Shipping Order and Shipper Invoice #43397-HW for $1250 COD. I signed documents and or contract at $1250 and faxed it back to him. I left Nissan at Prairie Road Automotive for pick up and flew home. Received call from operator at Prairie Road Automotive on Wednesday while at Charlotte Airport and he said truck was being loaded. NEVER SPOKE TO KEVIN AGAIN AND PRICE PER DOCUMENTS WAS $1250. Kevin had sent one email and said truck would be picked up, but never said what company or change in price, since he is only a broker. Driver called me on Sunday night and said he would make delivery 9 AM on Monday morning. Driver with truck arrived to me after waiting 6 hours on Monday at about 3 PM. Unloaded and came inside Market where I met truck to get paid. His wanted $1550 as payment for delivery. I showed him my contract at $1250 and he showed me his at $1550. Called Kevin at Nice! He called back in 10 minutes to me on my cell, which was on speaker so driver could hear conversation. Kevin said he raised price to get Nissan moved, Admitted he never contacted me and I would pay $1550 to driver. KEVIN'S use of 4 letter words to both me and driver was quite loud. Driver was nice guy but became upset with Kevin. Driver called his dispatcher and took photo of my paperwork from Kevin. I was going to tip driver $100. I had only $1350. Borrowed $150 from my friend and ended up paying $1500 to get my truck. Lucky to have good friend or would have not gotten my truck. Kevin owes me $150. I will be in FL soon next year and I will go by Nice Transport to get my money. As I said I had transported cars for years and know how brokers are. DO NOT USE KEVIN OR NICE TRANSPORT!
Shipment Details
Origin State:
Oregon
Pickup:
Late
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
43397-HW
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was dirty
Company Response
Kevin from Nice Car Auto Transport Submitted this response.
Response Date: 1/6/2015 8:51:00 AM
We are A rated Business on BBB.org.This Consumer was 90 with Alzheimer's and Triple Booked with Three different brokers and caused the price increase! This client wanted to pay the extra money cause his truck was not moving and he had almost 500 extra pounds in the bed which is Illegal to transport! The price increase came from the driver due to customer waiting to move the truck and having no other choice but to pay extra.