Review Report Review
Issues with assigned carrier

Michelle Bolton Submitted this review about Direct Express Auto Transport
Review made Live: 12/14/2014 6:51:00 AM
I was nervous about my first ever auto transport (Delaware to Arizona) but Ashley with Direct Express explained the process in detail and helped ease my worries. However, the carrier assigned Ace Auto Transport took away any positive feelings I had from the minute they arrived.

First, they went to an address that was not even on my order. Then when I called their dispatch the representative just said that she didn't know where the driver was and she couldn't call him. I had to ask her to try harder so she did and called me back well after the driver realized he had gone to a wrong address initially.

Problem number 2, no one ever called me again to provide any kind of status or delivery update which I think was warranted given the initial problems with pickup. I would have called them myself but my mom passed away the day of the pickup so I had other things to handle directly, but a status update at sometime during the 5 days they had my vehicle would have been nice.

Finally, I've noticed a problem with my driver front tire...I thought my emergency brake was stuck but it wasn't. After a little research it looks like the caliper froze. Now I don't really know what that means or how that could have happened, but I do know that I wasn't having that problem, seeing any smoke or smelling any burning smells when the car was picked up. (New brakes for 2 months before pickup)

Bottom line...no confidence at all in the assigned carrier Ace Auto Transport. You really shouldn't need repairs when u unload your vehicle if you didn't have problems when you loaded it.
Shipment Details
Origin State:
Delaware
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
148350
Quote or Order Cost:
$1084