Phillip Boone
Submitted this review about Ground Force One Review made Live: 12/13/2014 8:04:00 PM
The passenger side handle which I personally used moments before transport was almost certainly broken during transport. After contacting the CEO, he just contrived unlikely explanations and failed to guarantee delivery. I'm not arguing that it is not impossible that a kid could have kicked the handle the night it was delivered before I inspected it or that the handle just happened to break just when I opened it. However, after thinking about this issue further I think these scenarios are extremely unlikely. Even though the cost of repair was inconsequential, I believe that a business should focus on repairing an error and delivering a quality service with some level of guarantee. Unfortunately, I don't think this company is concerned with this level of service by compensating a customer for errors made. In my opinion it is obvious that the focus of this company is to do no more than to cover all ends from a legal perspective.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Tennessee
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
ARTT-11-1814
Quote or Order Cost:
$500
Car Condition
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