Company Response Review Report Review
buyer beware

joe marazzo Submitted this review about UFirst Auto Transport
Review made Live: 12/12/2014 10:53:00 PM
i was notified today that my previous review was being removed because U-First told Transport Reviews that they did not have me listed as a customer. Unfortunately for them i still had the confirmation email from the owner greg dipietro and supplied that to this site. I'm not sure how these people are able to sleep at night? do yourself a favor and find a reputable transporter and stay clear from these guys. Here is my experience again with these guys........

I hired UFirst auto transport to deliver my fully restored antique 1954 chevy truck from Florida to New Jersey. I was quoted $595 for the shipping. UFirst then sub contracted to Next Step Auto, Inc. The vehicle was picked up on October 7, 2014 and delivered to me on October 9, 2014. The truck had been moved in and out during the trip to accommodate the other vehicles. Upon arrival at my home on October 9, 2014, the driver removed the tie down straps that secured the vehicle and drove the vehicle off the enclosed truck. Upon inspection, the roof was found dented and scratched. The driver for Next Step apologized and provided me with a detailed report acknowledging that they damaged the vehicle during the move. The next day I contacted UFirst to advise them of the situation and I drove the truck to a repair shop to get a quote. The paint on the truck is a 3 part diamond pearl white and the repair estimate amounted to $2,440.14. I received 2 other quotes all within the same estimate. When I supplied this estimate to Next Step the owner became agitated and began to dispute the estimate. I told him to call the body shop himself. He never did. U First then gave me his insurance information. I filled out all the necessary claim information and submitted to OOIDA Risk Retention. After one month , my claim was denied because during the interview the driver claimed he was negligent and did not secure the vehicle. There is a loop hole in the insurance that it only covers accidents and fire not driver negligence. Anyhow, I am now stuck with $2,440.14 in repairs and have turned it over to my own insurance who will most likely have to subrogate. Be careful choosing a carrier and ask for a copy of their insurance policy so that you don’t get stuck like me.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1438777
Quote or Order Cost:
$595

Company Response
Don from UFirst Auto Transport Submitted this response.
Response Date: 1/7/2015 1:48:00 PM
Our company moved a Truck for this client from FL to NY. The first truck we sent out the person at pick up refused to let the driver do a inspection which was a major red flag which led the driver to leave as inspections before loading protects both the client and carrier. Our dispatch contacted the client who said he spoke to his contact in FL and things were cleared up and to send another truck which we did. Once again the pick up didnt allow a full inspection but he did allow the driver to make notes on the form. Upon delivery the client noticed a small scratch on the vehicle. Since the client was not the person that released the vehicle to the driver and the scratch was not listed on the inspection the driver out of good faith waived the transport balance of $400 and the client agreed that was fair and he would repair the scratch with that. We do not know if the scratch was even caused by the driver since we were not able to do a proper inspection but our carriers are trained to try and keep the client happy which led him to rectify the situation then and there. The client signed the paper work excepting the $400 as payment. We also advised the driver's insurance company on the situation. The client went back to the driver a week later and said his damage was over $2000 which both the driver and his insurance company has denied. The insurance company assigned an adjuster to look into the claim further who has came up with the conclusion the damages are not $2000 + and the client has already been compensated. Our company was there every step of the way with this situation and continue to help the client and answer all questions.