Mr Joseph contacted us for help. He had been working with another company which failed to pick up his vehicle and for us to please schedule his order asap since the other company left him stuck. He also said he had canceled with the previous company. As he requested we worked on his order and had it scheduled for pick up on 12/11. All the transport information was given to this client before we booked his spot on the truck and he was very happy that we were able to help him within hours of his call. Upon a vehicle being scheduled on a truck the client is asked to provide all the necessary information such as addresses, contact information and a credit/ debit card to run the initial $145 deposit to hold the spot on that truck. As per the signed paper work this client did this and was fully aware of the payment process. The morning of his pick up he contacted our office to say the other company sent a truck and he wanted to cancel our driver. This resulted in our driver losing a load, time and money on fuel. We would of never of worked on his order if we had known he was still working with the other company, It is a waste of our time and not how we operate. This client is frustrated with us why? We are not the one that put him in a bad situation. He called us for help and that’s exactly what we did.