Overall, our agent was kind and worked with us but a couple comments that really rubbed me the wrong way:
1. Communication was extremely poor. When trying to communicate with the agent, we would receive calls in the middle of the workday which of course are difficult to jump out of meetings for. When we would return the call, the agent would NEVER pick up the phone and we'd have to leave a message. Was a constant phone tag battle.
2. Price - we were quoted at $900 to get the car from Massachusetts to California and ended up paying $1,300 which is an almost 50% increase in price. It's almost laughable how unprofessional this is. Maybe i misunderstood this process but typically in a business transaction, an initial quote is within a small range of what the final price is. If the agent is experienced enough to know that a $900 price is way to unreasonable, then say it from the beginning. We were baited into contracting with this agent and were locked in for $250 fee that we would lose.
3. Lack of effort - after we were initally asked to take prices around $1,450 which we refused, the communication stopped. It wasn't until we re-connected with the agent regarding the status of our order did he find us a carrier. AND to top it off, we all of a suddent received an email saying that our order had been processed. It just seemed like we weren't the agent's number 1 priority through the whole process.
Lastly, the carrier they put us in contact with received awful reviews. CAA transport. But the service we received was fine. My car was dirty but one $10 car wash and it was as good as new. The driver of the truck didn't speak very good english but he was nice overall.
This was my first time ever shipping a car but i think i would try an alternative method before using Amerifreight again.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940058719-KS
Quote or Order Cost:
$1300
Car Condition
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
