My First Time

Steve F Submitted this review about Excellent Auto Transport
Review made Live: 11/26/2014 7:55:00 PM
I am/was a first time user of auto transport. I hired this carrier due to the fact their center of operation is in New Mexico. I am about to say some things that will perk a few people up !!! I have never dealt with so many organizations that just plain, straight-up LIE !! Email me I'll tell you the whole story, threex53@yahoo.com) I first called Bernie (10pm Mtn) and every time (all 3 times) after, Bernie answered on the spot. After all my digging. Her first price was at the middle of all the others (most bait and switch companies), she spent 45 minutes explaining how the "broker/shipper" system worked ! That is why on every car I sell I offer to pay the broker fee if they use "Bernie@ExcellentAutoTransport.com". I was not paid, nor was I paid and then ask to not report it !

Company Response
Sonia from Excellent Auto Transport Submitted this response.
Response Date: 11/26/2014 8:53:00 PM
Hi Steve, I really appreciate your detailed review. When someone asks for a quote to ship their vehicle up to 10 brokers may respond for each internet request. 90 percent of people asking for a quote have never transported before and they have nothing to relate the car transport process to. There are many moving parts. And these parts work well when it is done right. A quote from any broker has to be broken into two parts, carrier pay and broker fee. Many brokers give them a bottom line quote and don't tell how much is carrier pay and how much is broker fee. Any quote from any broker is not written in stone. Ultimately it will be the carrier that will decide if they want to transport your vehicle and for how much. We try to give realistic quotes that will make your vehicle attractive to a carrier. Brokers cannot promise you a price or an exact date of pick up. Carrier companies do. Anyway, back to you, Steve. Thank you for the great review. I am so glad your Corvette was delivered timely and safely. I look forward to teaming with you again in the future.