Donna, thank you for the kind words. Most customers that have never moved their vehicles on one of these trucks are surprised to see how easy this works. We pick up from your work or home (friend or relative) at point A and we deliver to your work or home (friend or relative) at point B. Most customers think they have to be there at both ends for this to work. That couldn't be further from the truth. Don't worry about what time the truck is coming through your town - we will come right to you! No problem.