I contacted UAAT on November 5th spoke to Kenny Robinson who gave me a quote of $800.00 with a $100.00 deposit. My vehicle was to be picked up on November 12th. I received the confirmation in an email which stated that the dispatcher would contact me approximately 2 days before the pick up date. On the 11th of November I had not heard from the company. I called Kenny Robinson to confirm what time my car would be picked up he referred me on to their dispatcher Ralph. Ralph informed me at this time that the truck they had intended to use had a problem and they were trying to find another truck to transport my vehicle. I asked if my car would be picked up on time and Ralph assured me he was working on it and would call me. On November 12th I did not hear from Kenny or Ralph regarding my vehicle transport. I called three times and was put off Ralph was in a meeting or stepped out of the office. I left a message and my calls were not returned. I emailed Kenny Robinson to ask what was happening with my transport. I waited hoping to hear from the company but they have not returned phone calls or emails as of November 17th. I am so disappointed in the lack of respect or communication from this company. I would not recommend this company they are not honest in their dealings. I will be disputing the $100.00 deposit I was charged.
Shipment Details
Origin State:
Utah
Pickup:
Never
Destination State:
South Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
71160-RZ
Quote or Order Cost:
$800
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