Review Report Review
What You've Come to Expect From Brokers

Niccole Submitted this review about Destiny Auto Shipping
Review made Live: 10/22/2014 2:52:00 PM
I found a website that I could use to get multiple quotes from brokers across the US. After I entered my information quotes started coming in pretty rapidly. Destiny Auto Shipping was the lowest quote.

I contacted them immediately and started doing business with Alex Stevens on 10/6/14. It was at that time I was asked to enter a Deposit of $150.00. With the remaining $475.00 due when the truck was delivered that I could pay via Credit Card. They told me the first available pick up time was 10/9/14 which we agreed on.

On 10/9/14 I emailed Alex back at the email we had been communicating on and asked simply, "Are they not picking this vehicle up today?" - To which I never received a response.

On 10/13 I emailed Alex -AGAIN to express my displeasure that I signed an agreement, paid a deposit that the transit company would pick up our truck and still no one had called to confirm any details. I also requested an insurance certificate for the carrier (Destiny's website says to contact info@destinyautoshipping.com) I never received the insurance certificate. Also, In my email I said that I thought I should go with a different carrier.

When I told them I was going to try a different carrier - I started to research how I could get my money back. It was at that time that I found out EVEN THOUGH THEY DID NOT MEET THE CONTRACTUAL OBLIGATION WE BOTH AGREED TO, THEY WOULD NOT REFUND MY FULL DEPOSIT. They expect you to follow the contract, but when it comes to agreed times and dollar amounts (Later I was asked to pay $75.00 More than the original Quote), they didn't follow the written agreement even ONCE. Since I would be out the Deposit money or 40 % of the deposit money either way I reached out again on 10/14.

On 10/14 I emailed Alex again telling him I still haven't heard from him and asked him to call me back. I also called and was unable to reach anyone.

On 10/15/14 I called again and Kelly answered the phone. I told her that I had been trying to ship a truck and that Alex wasn't returning my emails. She pulled up my order # and began looking for another carrier to help us. When she found one she told me that instead of it being $475.00 on Delivery it would be $550.00. Since I needed the truck shipped and I was going to be out my deposit money (or at least half) I didn't have a choice - If I wanted it hauled I was going to have to pay more than agreed- so I did. She was honest and told me though that I had to have certified funds (cashier check, cash or money order) for the truck to be released which Alex of course said that they would take a credit card to get me to agree to signing the contract.

Kelly was mostly very pleasant to work with and she went out of her way to get the Carrier to accept payment from Destiny, so I could pay Destiny with a Credit Card and they would later reimburse the carrier.

When the Carrier arrived he was very friendly and professional. He delivered the vehicle in the time frame he said he would (although not in my original requested time frame).

I've emailed Destiny for a copy of the receipt for the full $700.00 I paid or for the $150.00 deposit and so far I haven't heard back and it is 10/22 now.

All in all, I was going to see about transporting one other vehicle to see if it was a one off situation but I believe this is truly their way doing business. I feel as though they use false quotes and aren't accurate about the services they can provide to get you to pay the deposit.

It is just very bad business practice to tell someone I will pick your vehicle up on X date, then not show up or call or return calls for more than 6 days and still not provide a full refund when they are the party that didn't fulfill their part of the obligation.

Kelly was nice and I appreciate her help. Had it not been for her on 10/15 I am sure Alex would have never gotten my vehicle shipped and I would be out the deposit or 40% of it.

Shipment Details
Origin State:
Oklahoma
Pickup:
Late
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7240
Quote or Order Cost:
$625700