Camaro 73

Victor Submitted this review about AutoStar Transport Express
Review made Live: 10/1/2014 6:15:00 PM
My car was picked up and delivered as planned. Driver contacted me in plenty of time before car was delivered. No damages were noted. Generally satisfied. I did wonder about the true cost of shipping my car. I was quoted $1,325 and AutoStar transport collected a $150 deposit. However, right before car was picked up, they charged me another $175 deposit, so I only paid the driver $1,000. Total cost did not change. This tells me that they were able to get a lower price to actually ship the car and they kept the difference. The savings were not passed on to me. My contact Lauren was available most of the time, however she never answered/returned that last time I called to find out where the car was after it was picked up. Next time I will certainly shop around for other options.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/2/2014 3:22:00 PM
Hi Victor, I appreciate your review. It will be noted. The initial quote was for the total of $1325, which was essentially the full cost of having it transported coast-to-coast. You payed exactly what we agreed on, which was in writing on a contract that you signed. When we spoke about the quote, I told you it was an estimate, and was what I believed would get the vehicle transported for. The readjustment in deposit and balance was made because of the arrangement we made with the driver. You agreed to the initial $1325 and it never changed, and the driver expected a certain amount. I apologize if you think I do not deserve a better rating than what you gave, but I did my job thoroughly. The car was transported, picked up and delivered on time, was not damaged or lost, and I arranged everything in a very neat way. I thank you for your business I wish you all the best of luck. Lauren- lauren.decunto@autostartransport.com