Review Report Review
Driver wanted me to come to deserted parking lot late at night to pick up my car

Allison Submitted this review about PK Line
Review made Live: 8/30/2014 9:49:00 AM
PK Line was the company that Nationwide Transport Services hired to transport my car from LA to NJ. The day before the car was to be delivered I had contact with the driver of the truck and verified delivery time as 5 - 8 PM on August 21 with a delivery address as my home address. This was done by text message.
I received a text message at 10:25 PM on August 21 from the driver that he was waiting for me at Target located near Exit 135 of the Garden State Parkway. The parking lot in which Target is located is dark and deserted at that hour. I argued with the driver that he was contracted to bring the car to the delivery address..eventually he agreed to drive the car itself to my house but I would have to drive him back to the parking lot. I agreed to do so and then called the police. The police came and waited with me for the driver. At 10:50 PM I called him and he was still waiting for me in the Target parking lot. After arguing with him again agreed that he would bring the car if I could make sure he had a ride back to the truck. I told him that someone would bring him back. At approximately 11:20 PM he finally arrived with my car and the police explained that they would drive him back to his truck although he kept insisting that I should do it. The police in fact drove him back to his truck.
I called PK Line the next day to tell them about this and they hung up on me. When I tried to call back I was placed immediately on hold and when I finally reached someone I was told they'd have to call me back. They never did. I left word that I would post negative reviews on social media, on this website, and so on, and I have done so.
The broker company, Nationwide Transport Service, called me back the following Monday after I posted negative reviews and tried the "low-lying trees" excuse although there aren't any on my property or my neighbors' homes. They tried to get my negative review removed from this website by claiming that I wasn't a customer.
I still haven't heard anything from PK Line. Don't use them!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
650651-UU
Quote or Order Cost:
$850