Still waiting for my car to arrive after a month. Absolutely HORRIBLE customer service. My car was picked up on time in Connecticut on July 17th, shipped to a holding terminal in Colorado, arrived there on July 21st. After sitting there for 2 weeks, outside in a dirt lot and from what I can see from pictures not secure I was told it would be picked up August 1st and delivered August 4th. Apparently the truck broke down and instead of loading on another truck it sat for another week. I was then told it would be delivered to my by August 8th on another truck but they lost the paperwork and it didnt get picked up. Today is August 15th and I still do not have my car.I am told that it will be here in two days and will report back if it once again did not arrive after I was assured that it would. My car is a $50000 1969 Camaro that never saw rain from the day it was restored until now after they unloaded it from the carrier in Colorado. I am very dissapointed with both the customer service and the lack of communication from anyone that I tried to work with. I had the car scheduled for two car shows that I missed because United Road did not deliver on the date I was promised. All I get as a response from United Road is "I am sorry I wish there was more I could do", that just does not cut it....DO NOT USE THIS COMPANY, YOU WILL BE SORRY!
***UPDATE*** Jim Perryman of United Road contacted me and apologized for the delay in my transport and issued me a 50% refund. Although the circumstances were beyond his control I believe he went above and beyond to make things right and I appreciate it.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
22421936
Quote or Order Cost:
$2600
Car Condition
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