Company Response Review Report Review
Review

Kevin Postlewaite Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/9/2014 7:12:00 PM
Disclaimer: this review is made in return for discount from carrier.

Initial quote was ~$1050 but apparently no truckers willing to deliver at that rate, final charge was $1550. I understand that there is some variability in rates but 50% higher final rate suggests that initial quote was very unrealistic. I expected final charge to be higher than quote because that seems to be the way that these auto transporter brokers work but this was higher than expected and disappointing.

I got a quote and tried to contact company eight days later. I ran into a number of difficulties with communication as the person who was listed on the quote with their contact information had moved to a different position. Once I was able to contact that person, I was given a different contact person and their information, which turned out to be incorrect. I was finally contacted by the correct agent and then there were no communication problems from then on. This delayed the process by a few days and was frustrating.

Transporter contracted by the broker (Bravo Express) was nearly perfect and there were no issues.
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940049081-TB
Quote or Order Cost:
$1550

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/9/2014 11:30:00 PM
We apologize for this inconvenience and the increased rate. We always quote our base rate and then bid with carriers to try obtain the lowest rate possible. The customer always have the option to refuse the rate offered whereby we will try use another carrier that has a better counter offer. This is standard procedure in the industry. The internal change in the company did cause some frustration with some customers, but that has been resolved and we are ready to serve our customers better than ever.