Jon submitted a transportation damage claim to United Road for a 2004 Porsche vehicle. After a thorogh review and investigation of the claim was performed and revealed the damage claimed was documented and verified prior to the handling of the unit by United Road. Upon receipt of the vehicle no problems or complaints were stated or documented by the claimant. As the damage was pre-existing and no damages or problems were indicated when the vehicle was received by the claimant, the claim was denied in its entirety. We regret that the customer was not satisfied with the claim decision.