Company Response Review Report Review
Truly a mess of an experience

David Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/30/2013 6:09:00 PM
I must prelude this review with a bit of clarification. First off, it is understood that AmeriFreight is a company which puts users in touch with shippers. They do not personally ship the vehicles, and as such can be seen as an intermediary between the customer and the shipping intricacies.

This being said, I believe that the service I received in my experience with them was not acceptable. Because AmeriFreight takes a cut of the shipping cost for their service, I expect them to handle any sort of issue that occurs in the shipping process, and to recruit the finest and most reliable shipping companies for their consumers.

Before I go any further, the email request sent to me for a review reads the following:

"Please base your reviews on the performance of AmeriFreight only. Although we try to select the best carriers available for your car shipment and we do our very best to assist you throughout the entire car shipment process, it may still happen that a carrier’s performance is unacceptable. In these instances, we encourage you to leave a separate review for that carrier."

This is not acceptable. I will not fully pardon AmeriFreight for any issues in the shipping process - to do so would be to excuse them from the service that I am ultimately paying for completely - leaving only their ability to respond to emails in the balance.

Now on to the review.

My vehicle arrived 1/2 a week after the expected delivery, which was picked up with ample time for transportation - 19 days in transit. Because I was pressed to get to work on the following Monday, I was forced into renting a vehicle instead of having my own. Because I am under 25, this was quite expensive in my state due to a young drivers charge. As such, the fallout of my experience shipping the vehicle was an extra $270 in rentals that I should not have had to deal with, as both AmeriFreight and the shipper in question both confirmed that the vehicle would be on time. I was even warned that it could arrive early, and to be ready for an early pick up.

It is my opinion that AmeriFreight did nothing to resolve the situation once the vehicle was picked up, and that they did not follow up in a substantial way once the ball was in the shipper's court. In my mind, their job should have continued past this point, giving me updates and keeping me informed. For the premium you pay to have an intermediary like this, I expect more substantial effort on their part to avoid issues, blacklist companies with poor records and keep the customer informed during the entire transportation experience.

For those interested, the shipper that was chosen by AmeriFreight was Melan Enterprises Trucking LLC. I certainly would not recommend them either.
Shipment Details
Origin State:
Oregon
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940031749-VN
Quote or Order Cost:
$1300

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/30/2013 7:50:00 PM
AmeriFreight goes out of its way to ensure customers’ shipments go worry free. Unfortunately, shipping a vehicle is not as simple as sending a package with FedEx. There were a number of complications with this delivery. Delays on both ends. From our documentation and communication, we received notification from the customer that he would not be available on the date of the planned delivery. Expectations form the customer could not be met exactly as requested once he was available because of the truck schedule. It is important that customers understand that vehicle shipping is a complicated process, and no matter how hard we try to make it as smooth as possible, circumstances outside of our control may sometimes lead to delays in deliveries or even damage to the vehicle. We are glad that the vehicle was delivered within a standard period of time, considering the availability of the customer. We will still review the order in detail to learn from this experience and consider options on how to serve our customers better.