Company Response Review Report Review
SCAM

SCAM!! Submitted this review about Tru Auto Transport Inc.
Review made Live: 10/14/2013 2:31:00 PM
Kim Foster took $200 and never picked up my truck. Returned only one phone call within a span of two weeks, to ironically tell me she was not a con artist. No pick-up of my vehicle was ever conducted. I've since placed over 20 calls to her contact number and none have been returned. On one occassion an older gentlemen answered and claimed to be her grandfather. I heard a conversation in the background, only to have him tell me that she was not available and he did not have another phone number for her. DO NOT USE!! I have since reported her charge on my credit card as a fraud and canceled the card. Since she would not return my phone calls, Kim, I would love to see your explanation for charging me and not providing any services.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Kim Foster
Quote or Order Cost:
$200

Car Condition
  • Items were stolen from the vehicle
Company Response
Kim McCarthy from Tru Auto Transport Inc. Submitted this response.
Response Date: 10/14/2013 2:51:00 PM
There is no name attached to this wonderful review. I can only assume this is Jonathan Wagner. The ONLY customer I have had in 8 years, that refused to sign my contract. I sent the contract to you at least 10 times. I emailed you that without the contract signed, there will be no transport. I made that very clear. I do not break the rules for any customer . I have before, and that never works out. Just because you gave me a deposit, does not mean that you are contracted with me. AGAIN , you refused to sign my contract ...how does that make me the bad guy??? Anyone who refuses to sign the contract for auto transport is up to no good. Therefore, I will not do business with anyone who will not follow my company rules. Oh and thank you very much for wasting my time ! I would expect more from a military guy.