Company Response Review Report Review
Not Great

M. Martin Submitted this review about AmeriFreight Car Shipping
Review made Live: 6/26/2013 4:50:00 PM
Our representative at Amerifreight was nice on the phone when we discussed shipping our car from Texas to New Hampshire. He did find a carrier for us but at a price $300 higher than our original quote. In order to make the deal work, our Amerifreight representative did reduce his portion of the deposit by $100. From there things went downhill. The carrier arrived late and refused to give us copies of the paperwork. We called both Amerifreight and the carrier company to have the paperwork faxed to us but they never sent it. The carrier had problems with their truck which caused the delivery to be two days late. Amerifreight had given us the phone number for the carrier and we communicated directly with the carrier about the status of our vehicle. We informed Amerifreight about the issues with paperwork and delayed delivery but never received any calls back from them on the status of our delivery. All the information we obtained was due to the fact that we were calling the carrier. Our car was delivered at 9:30pm in the dark and again the carrier refused to give us copies of the paperwork. The windshield on the car was badly cracked and will need to be replaced. We called Amerifreight to let them know that the delivery did not go as well as we had hoped and to report the damaged windshield. We received a form-letter email telling us to go through the carrier's insurance and then our own insurance. We also placed a call and an email to see if Amerifreight still wanted us to post this review but they never replied so according to our original agreement we are leaving the review. Although our car did get there, we would not use this company again due to the fact that communication was totally lacking.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
New Hampshire
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940022742-IK
Quote or Order Cost:
$1150

Car Condition
  • Vehicle was damaged
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 6/27/2013 7:04:00 AM
We are truly sorry for not living up to our customers expectations. We go to great lengths to ensure that our customers are assigned quality and reliable carriers for shipping their vehicles. The manner in which this shipment was handled by the carrier was unacceptable. This carrier has been suspended from any further use by AmeriFreight. We will also contact our customer for possible further compensation for the inconvenience. We are continuously working hard to improve our criteria for selecting reliable carriers. The rate our customer selected was the economy saver rate. We try to negotiate with our carriers for the the best possible rate to ship a vehicle. During the high season that may be more difficult and we would always recommend that customers select the next rate up as that would be a much more predictable shipment this time of the year.